The Regency Club Reviews Summary

Family-Friendliness

Pros:

• "This is a good place to take your family."
• "Great atmosphere, very family friendly."
• "It did have a pub feel with a family vibe to it as there were a number of families with young children."

Cons:

• "Not family friendly."
• "Sorry you can’t eat here no children allowed."
• "We can't go as a family except on Sunday as we have a child..children aren't welcome!!"

Service

Pros:

• "Table reserved was ready on time, very friendly and professional staff - not just our waitress but other staff walking by saying 'good even sir'."
• "Service is attentive, friendly and efficient."
• "Service was great and very efficient."
• "Service by Mark & Alex was great."
• "Staff were attentive and friendly."
• "Great customer service from start to finish."
• "The service from our waiter Winston was impeccable, all the way to the greeting we got from Punkaj at the door."

Cons:

• "Honestly the only thing good about this place is the food, the service is horrible."
• "Not even an hour in we were being rushed by the waiter."
• "The waiter comes every so often to try to make you speed up, even has the nerve to bring takeaway boxes to hint...Hint!!!"
• "The customer service was very poor as was pushed to buy expenses food also was rushed to eat and choose before our time window."
• "The customer service was very poor as was pushed to buy expenses food also was rushed to eat and choose before our time window."
• "The staff of the restaurant was so loud all around. They were chatting so loudly that it was hard for us to talk to each other."
• "Server was a miserable old dude who kept complaining/insisting we only order through him (but he wasn't that available). Never smiled."

Food Quality

Pros:

• "Food is always consistent, delicious and satisfying portion sizes."
• "Not only all the food was great, there was something really warm and welcoming about the restaurant."
• "The food quality is excellent and portions are a good size."
• "The food was very tasty, authentic and rich in both flavour and spices."
• "Chicken wings were very tasty and the char added to the flavour."
• "The lamb chops I have to say was the best I have every tasted, as it was soft and juicy and was not hard at all."
• "The food quality and flavours were divine!"

Cons:

• "The food was fried specially the chops as it tasted of oil and had oil on the plate as well on the meat, hardly had meat but all fatty with a lot of colouring."
• "The curry and naan tasted like detergent and the rice was very chewy."
• "The kebabs had no flavour at all."
• "Also, lamb chops have gone from being thick and juicy to thin and just 'OK'."
• "For new customers it will be disappointing especially if you have tried other restaurants in the locality."
• "The mains all tasted like they had the same gravy and for the prices, was small."
• "Food didn't live up to the reviews. It was just very heavily spiced and salty; there's no distinction between any of the flavours/dishes."

Ambiance

Pros:

• "Atmosphere was so good."
• "The music and ambience was brilliant and they also have sports screens in various locations which was an added bonus."
• "Atmosphere is very nice, All staff is very friendly."
• "The ambiance is cosy."
• "I think it's easiest to describe the atmosphere as bustling as it's clearly a popular local spot."
• "The atmosphere and ambience is always very vibrant."
• "The atmosphere was buzzing and very lively on a Friday night which was fantastic."

Cons:

• "The table arrangements are quite close so you might not have much room between two tables."
• "We found this uncomfortable as the noise level was too high."
• "It was a Saturday night and very busy and noisy."
• "The place is loud like a fish market."
• "Too noisy to chat."
• "After the renovation, it's bit like resturant. Tightly packed tables, loud TV everywhere and too noisy."
• "However, the restaurant is dangerous. I visited a few weeks back and witnessed an elderly lady fall due to the uneven floors and as she missed a step."

Value for Money

Pros:

• "Price is medium/high but worth the money."
• "Great tasting authentic Indian food at fantastic value."
• "With drinks, the price per head was surprisingly under £25."
• "Price also exceptional.. 4 blokes who drank like fish and had 5 starters and 4 mains, 2 rice and 4 nans £40 per person.. BRILLIANT."
• "The prices are reasonable too."
• "For the quality of food prices were extremely reasonable also."
• "Very reasonably considering the quality of food!"

Cons:

• "Prices have gone up massively too without any change in quality."
• "The drink prices are not the cheapest."
• "A burger costs just short of £10! Crazy prices."
• "Ridiculous expensive for what it is."
• "Prices are over the roof, starters average £9 per order, mains £13.50."
• "We didn't know this until we were charged £15 for 2x lassi."
• "Also ordered a large glass of red wine and when I had finished the glass, I saw loose bits at the bottom like tea masala grains and I was charged £16.90 for the glass of wine."