Address: 895 High Rd, Romford, RM6 4HL, United Kingdom
Phone: +442085995558
Rating: 4.3
based on 274 reviews.
Customer Service
Pros:
"Excellent service, great staff & very professional."
"Honestly very pleased with their attitude and politeness and reasonable price."
"Really top service 👌 I will be defo going back to them and getting some work done in the future."
"The guys are really helpful and talked though the whole process as to what I was looking for, with respect to looks and sound level."
"The staff are friendly, and the owner or manager not sure is a nice guy, he saw that I was being ignored by other staff and then dealt with me personally."
"The customer service was exceptional, extremely helpful and advised me on what I needed."
"The customer service is impeccable and in terms of the work they do, they deliver at a high standard."
Cons:
"This company is a joke and their prices are stupid. It cost me more to put my car back to stock."
"Their customer service is nonexistent, and they simply do not care about customers' claims."
"I will never ever in my life be revisiting this company they have to be the worst company ever."
"Upon inspection, the headlight washer cover was removed and wasn't placed back exposing wiring underneath it."
"Sadly disappointed with the service they provided. They did a remap on my car and then the whole instrument cluster stopped working!"
"If you value your car do not bring it here. Very unprofessional and work carried out is to the lowest standard."
"The manager hides in the back office and doesn’t bother coming to resolve the issue."
Quality of Work
Pros:
"Went today to get a custom made cat back system for my focus st, all I can say is wow, looks and sounds incredible."
"Some exhaust work was done with these guys. Really friendly and attentive staff running a professional service. Works done was great quality."
"Fast Lane Styling You guys are Superb."
"Just had a set of Running boards fitted to my 2017 Cayenne and the guys here did a great job."
"Had a complete new exhaust system fabricated for my sons 1986 BMW E28. What can I say, its not often that you don't mind paying a bill for outstanding work."
"The quality of the work is brilliant and the sound of the exhaust is exactly what I was after."
"Very professional, Brought my Mustang in for a exhaust upgrade from a singular exhaust to a dual one. Really happy with the results."
Cons:
"Didn’t even put my under tray back on half the bolt were missing."
"I had my exhaust tips replaced and they threw out out my OEM tips on my Porsche 997.2 without even checking with me first."
"They did a Terrible job and messed me around for months."
"Then it turns out the pipe sizes were completely different and wont fit with the new back box, so that they have to cut and weld."
"Upon close inspection of the parts, it is clear that the styling kits/body kits/parts used are all cheap Chinese plastic imports, low quality and the fitment is dreadful."
"The garage is messy and unprofessional with staff leaning against expensive customer cars without any consideration."
"They lie about the pricing on the phone and in person... one person says one thing and another says another.... Their prices ain’t good as well."
Pricing and Quotes
Pros:
"Second time coming to these guys... they gave me a great price and it sounded amazing."
"Fantastic service and advice. Will tell you the truth, how to make your car sound and look the best within a brilliant price."
"The price was discussed with me and all options before any work was carried out."
"Overall very pleased with the service and the sacrifice of a 2 hr 20 journey to reach them."
"Friendly staff who know their products and gives good and honest advice and recommendations based on their own personal experience, not just to make a sale."
"A brilliant company to deal with from my initial phone call enquiry to getting booked in."
"Would absolutely recommend! 5 stars hands down."
Cons:
"Been quoted for exhaust modification over the phone... when I got there they said the quote was only to weld a pipe from one side to the other to make the quad exhaust pipes and charge me more for what I wanted."
"Told me £100 labour and £140 part over the phone but when I got there for my appointment to get the work done the price changed to £120 labour and £165."
"The cost of that job welding job was £350 not including the cost of the exhaust tips i bought."
"Got a quote of £130 for a grill, they said it would be here in 3 days... Travelled 2 hours to Fastlane styling for them to say it’s £195 after travelling 2 hours from Eastbourne."
"I got a price for my exhaust over the phone and was told it was a set price, however once I got there and they had already started the job the price then went up."
"The price on eBay stated £495 with the amg tailpipes but when I got there they asked me for £150 extra for the amg tailpipes."
"Went into reception and asked to pay, was told it was £400."
Professionalism and Efficiency
Pros:
"They run a very tight ship, there's always a full carpark of cars waiting to be worked on, they're always bang on time for my appointment with regimental efficiency."
"Called back and was greeted by the same guy, extremely professional and helpful."
"Very professional. I had some M Performance kit and an exhaust fitted to my 435i 2 months ago and they did a solid job."
"For the price I paid the workmanship and time they spent on it was outstanding!"
"First visit and very impressed with the knowledge and skill of the management and fabricators."
"drove for 8 hours from Scotland to see these guys, FANTASTIC that's all I can say."
"Very professional and highly recommended."
Cons:
"So decided to leave the guy said when do you want to come back. My reply I don't! And I wouldn't recommend them to anyone 3 hour drive for nothing should be ashamed."
"On arrival I was reluctantly greeted by the receptionist and instantly felt uncomfortable as the receptionist was short and 'catty' with me and a few other customers."
"Been 3 times. Staff never tell you how long it’s going to take, you just sit in the waiting area like it’s a hospital."
"Booked another appointment for a Saturday as its the only day i can make it, booked it in for 1.30pm had me waiting til 4pm as the 4 post lifts weren't available."
"Their booking timing is a joke. I was booked in for 3pm for simple job and they finished it at 5.45pm."
"Timing in this place is ridiculous- the work may time 1 hour but waiting for your car to come in is doubled."
"I wouldn’t be as annoyed if they at least did this within 20 minutes of me arriving but the 1 hour 40 minute wait was what annoyed me the most."