Nando's Feltham Reviews Summary

Staff and Service

Pros:

• "Fantastic staff and Fantastic food."
• "Always good food, good service - what else you can ask for."
• "Visited nandoes on the 29th of July and the staff and food was just Fantastic every staff member was kind and polite."
• "Phenomenal. Amazing food and absolutely fantastic staff especially the employee Fardim."
• "The staff was extremely-friendly! The manager, Leone, was a wonderful host and obtaining our feedback and kept asking if we needed anything 🙂"
• "Great customer service.. Food was amazing as always."
• "Fantastic service from Justina tonight - service with a smile!"

Cons:

• "This is the worst nandos I have ever been too. There was chaos behind the till. And the service was unbelievably terrible."
• "The food was nice, the service was poor at best. We waited nearly 2 hour 30 minutes for our order."
• "Worst place ever, staff very bad dressed, no politely, they don't even clean our table."
• "The service was rubbish no beanie wrap no nata lady on the till was really rude."
• "Staff are so unhelpful, told us we have to wait half an hour for table of 5."
• "The workers are mean and rude."
• "Worst ever customer service and doesn’t allow even to wait."

Food Quality

Pros:

• "All the food arrived correctly and the quality was superb. A good eating experience."
• "I ordered food to go, it was tasty and well prepared."
• "Food is absolutely delicious, serves piping hot food when it's not crowded."
• "Food is always good quality, clean, fully cooked and comes very quick."
• "Food was great and brought to us surprisingly quickly."
• "The food arrived hot and fresh."
• "Food served was delicious to every last bite."

Cons:

• "Overcooked rubber chicken."
• "The thigh pieces of the chicken had undercooked fat which completely ruined the taste."
• "The food comes out with stone cold chips, if you are in a group don't expect everyone's food to arrive at the same time."
• "The whole order was wrong and after 3h the food came out cold."
• "Chicken thighs are tiny! Don't order them."
• "The chicken was either over cooked or under cooked."
• "The food was literally horrible! The chicken wasn't cook properly and I ordered garlic bread as a side, and it was literally still frozen!"

Ambiance and Cleanliness

Pros:

• "A fairly large restaurant, convenient parking."
• "Everything here seemed well organised and clean unlike some Nandos, even the toilets were clean."
• "We love nandos in feltham! Parking is easy (car park behind) and the staff are always really cool and friendly."
• "Located well in busy high street with good parking and transport links."
• "The restaurant was clean, and so was the area where the cutlery and plates were."
• "Very wel lit with windows floor to ceiling all round. Has a clean fresh feeling about it."
• "The lay out of the restaurant is so beautiful lots of space and very relaxing."

Cons:

• "Came on Monday evening... outside temp is almost 30 degree and inside would be more than that as there was no aircon."
• "A tad grubby although decor does hide the grubbiness."
• "Bad seating arrangement."
• "Theres no parking so you will have to park in the cineworld carpark which is 6 mins away."
• "Atmosphere: very busy and loud - I ended up with a headache as the place is really small."
• "They also didn’t even bother to clean the tables and chair properly."
• "Wish I had the option less than one star! Worst place, too dirty, always have a issue with seating!"

Order Accuracy and Wait Time

Pros:

• "All in all a very pleasant experience. 😊"
• "All the food arrived correctly and the quality was superb. A good eating experience."
• "Food was great and brought to us surprisingly quickly."
• "The food was good, we used table service to order, the food came out quickly, it was hot and tasty."
• "Turned up at 7.20pm and the polite host said we would have to wait 30 mins or so with in 5 mins our table was ready."
• "The place was somewhat busy but still had approx a third of tables free."
• "All of the food was hot, fresh and really yummy, even the chips were good!"

Cons:

• "Placed order to collect. When we got home half the order was missing."
• "I had ordered my food and they had given me the wrong one and I had to wait even longer."
• "Second order in a row that items have been missed off the order."
• "We had to wait for an hour and 30 for a table just to end up sitting outside."
• "The whole order was wrong and after 3h the food came out cold."
• "Part of the order didn't arrive until we were nearly finished eating."
• "We waited almost 1 HOUR. NONE OF THE STAFF TOLD US THAT OUR ORDER WAS READY."