Pirates Play, Party & Laser Centre Reviews Summary

Staff and Service

Pros:

• "Molly and Sharis were the two fabulous people who hosted our evening on Friday!"
• "Elton our party host was really helpful, friendly and enthusiastic."
• "Kieran and molly was absolutely amazing! Made our friends birthday so good, went above and beyond with us."
• "The staff were really friendly and we had a great evening on the soft play area, they also ran some fun games for us."
• "Staff are very nice, and the environment is mediocre."
• "Staff really are kind and lovely to the children!"
• "Staff were lovely, helpful and smiley which is great."

Cons:

• "Never go on sunday afternoon. They are too busy to help."
• "However not a good experience with one staff member, the only one we saw. Not welcoming and various issues."
• "Staff seem uninterested, not paying attention."
• "The guy at reception was incredibly rude."
• "Ladies working there are not very polite, and even kids can see it."
• "Each time we visit staff seem really moody and uninviting."
• "Poor management, the staff's smile couldn't be seen just after I paid."

Cleanliness and Maintenance

Pros:

• "The play area is quite big and clean."
• "Very welcoming and great staff."
• "Great price, nice and clean."
• "Clean, well maintained equipment."
• "The soft play area is one of the best in Nottingham, very clean and tidy with great facilities such as mechanical rides."
• "Our little boy loved it here, today. Entry very reasonable; whole place including toilets was clean."
• "Very well maintained soft play, plenty of seating."

Cons:

• "I wouldn't come here again, hygiene was poor, dirt everywhere and stains."
• "Big kids were playing on the little one area nobody stopped them, not a clean place."
• "The cleanliness of this place is awful though. The toilets were absolutely filthy, I took my little one in and was pretty horrified."
• "Play equipment good. General seating area carpet tiles very stained throughout."
• "Tables was dirty, play area structure was thick with dust."
• "The area for under 4's is small and it's not very clean."
• "Baby equipment e.g. Jumperoo, baby walker were disgustingly dirty. I'm assuming they've never been washed."

Value and Pricing

Pros:

• "Provides a decent food and drink menu."
• "We got very excited to see they serving an English breakfast for a great price of just £5.50."
• "A lot cheaper than other places around."
• "Plenty of seating food and drink reasonably priced."
• "Food was good value."
• "An amazing place to burn your kids energy at £3.95 for 2 hours!"
• "Food/drinks are better than I expected."

Cons:

• "The food is overpriced and underwhelming."
• "Food is terrible."
• "You pay a lot for a two-hour party kids don't get time to eat the food waste was shocking!!!! U don't even get asked if u want to take it home they bin the lot!"
• "Really should be cheaper for under 1s."
• "They charge £1 per adult plus 3.95 per child. Price is ok if you want to stay long hours, but very expensive if you want to stay for only an hour."
• "Even though the kids enjoyed it, I felt it was too expensive for what it offers and the high chairs and toys in the toddler section were dirty, old and definitely needed upgrading."
• "Food is awful and it smells of grease."

Facilities and Activities

Pros:

• "Thoroughly enjoyed our visit to Pirates play centre."
• "Kids love the huge slides and the lazer tag."
• "Facilities excellent."
• "Great place for 1-year-olds. There is an under 4 section that bridges the gap between the older kids section and the little babies."
• "Kids love the play centre. Lots to do, and there is even a go cart type thing."
• "Brilliant soft play with 2 very large areas to explore."
• "Play areas separated according to age to ensure all abilities are catered to. Plenty of tables, good fairly priced food and decent changing facilities."

Cons:

• "Can get far too busy and it looked very understaffed."
• "Unsafe, They let vicious children abuse others and don’t remove them from the play centre."
• "Nice play area but always very very busy, often parents let their older children into the under 4’s so it can be a bit unsafe for toddlers and babies."
• "The play areas aren’t regulated or maintained properly (soft play area coming apart)."
• "Looks really good for the older kids (4+), but severely lacking for under 4s."
• "Nothing in the way of sensory toys for little ones."
• "Very little for under 4s... No barrier being used to stop children running into their kitchen."