Islington Council Reviews Summary

Category: City government office

Address: 222 Upper St, London, N1 1XR, United Kingdom

Phone: +442075272000

Rating: 1.6
based on 156 reviews.

Customer Service

Pros:

  • "Well since everyone is piling in with their one-star ratings here’s my attempt to redress the balance! I think they provide a brilliant service, are responsive, and have lots of lovely people working for them."
  • "Just spoke to Gerrard from the business rates department, he was really helpful and polite."
  • "Although it took a while to get through to someone, the person I spoke to was very friendly and helpful with my questions on a parking ticket."
  • "Her colleague Ken stepped in and offered to help even though it was not part of his job."
  • "Applying for parking suspension and the staff was very helpful on the phone."
  • "In two minds as have two ends of the line experiences. One, very pleasant, helpful and polite."
  • "The call centre representative I spoke to was friendly and helpful."

Cons:

  • "The second call I made was picked up by a male staff who kept me on hold for longer than 5 minutes."
  • "Council services seriously lacking. Little to nothing can be done online and don't expect a reply over email!"
  • "Very unprofessional on taking any matters."
  • "Customer service (who 9/10 have 0 customer service skills btw) advised there was nowhere to escalate a complaint."
  • "No one answers the phone, no one who works there seems to have the slightest interest in regards to your issue."
  • "Extremely poor customer service, incompetent staff who are incredibly unprofessional, rude and unhelpful."
  • "Numerous times I have called Islington council and the staff have spoken to me in a rude and curt fashion."

Council Efficiency

Pros:

  • "I’m surprised with all the negative reviews, which is why I decided to add one, 95% of staff I have dealt with over the years have been polite and helpful."
  • "To be fair every person I’ve spoken to in the last has also been helpful and respectful."
  • "Personally all staff at the council that I have dealt with in the housing department have been very helpful and also polite."

Cons:

  • "Phoned them after 27 hours. Not enough engineers. Farce."
  • "These people are far from being organized. I ordered my marriage certificate online - waited 4 month and had to followed up with them to get it."
  • "The contractors or 'operators' do quick jobs most of the time and often try to cut corners."
  • "You enjoy those fines especially when you challenged then and those making the decision turn blind eyes."
  • "Deliberately ignoring A.S.B online forms so problems never get resolved."
  • "The most inept and inefficiently-run Council I've experienced in London."
  • "Operationally, the institution is a complete mess."

Financial Issues

Pros:

  • "FRIENDLY GOVERNMENT EMPLOYEES WHO'S THERE TO HELP THE PUBLIC."

Cons:

  • "Now it’s 6 years later and I’m being hounded again receiving letters from Islington council demanding I pay them an amount of unpaid council tax sum of £2310.81."
  • "Not even worthy of a full star, I pay my council tax every month but for the past 3 months they have been taking another £30 pounds without my knowledge."
  • "This Council has been the WORST nightmare ever. I have been repeatedly issued council tax bills, which were to be paid by tenants who had already left."
  • "Continued to send us bills, threats and court summons for an entire year for not paying council tax."
  • "They are always miscalculating rent or council tax and then chase you for money when it's their fault making mistakes."
  • "Stopped my housing benefit for no reason and want to take me to court cus my rent wasn't being paid."
  • "I think they are the worst council I have dealt with. No one responds to any queries emails go ignored for weeks."

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