Address: 222 Upper St, London, N1 1XR, United Kingdom
Phone: +442075272000
Rating: 1.6
based on 156 reviews.
Customer Service
Pros:
"Well since everyone is piling in with their one-star ratings here’s my attempt to redress the balance! I think they provide a brilliant service, are responsive, and have lots of lovely people working for them."
"Just spoke to Gerrard from the business rates department, he was really helpful and polite."
"Although it took a while to get through to someone, the person I spoke to was very friendly and helpful with my questions on a parking ticket."
"Her colleague Ken stepped in and offered to help even though it was not part of his job."
"Applying for parking suspension and the staff was very helpful on the phone."
"In two minds as have two ends of the line experiences. One, very pleasant, helpful and polite."
"The call centre representative I spoke to was friendly and helpful."
Cons:
"The second call I made was picked up by a male staff who kept me on hold for longer than 5 minutes."
"Council services seriously lacking. Little to nothing can be done online and don't expect a reply over email!"
"Very unprofessional on taking any matters."
"Customer service (who 9/10 have 0 customer service skills btw) advised there was nowhere to escalate a complaint."
"No one answers the phone, no one who works there seems to have the slightest interest in regards to your issue."
"Extremely poor customer service, incompetent staff who are incredibly unprofessional, rude and unhelpful."
"Numerous times I have called Islington council and the staff have spoken to me in a rude and curt fashion."
Council Efficiency
Pros:
"I’m surprised with all the negative reviews, which is why I decided to add one, 95% of staff I have dealt with over the years have been polite and helpful."
"To be fair every person I’ve spoken to in the last has also been helpful and respectful."
"Personally all staff at the council that I have dealt with in the housing department have been very helpful and also polite."
Cons:
"Phoned them after 27 hours. Not enough engineers. Farce."
"These people are far from being organized. I ordered my marriage certificate online - waited 4 month and had to followed up with them to get it."
"The contractors or 'operators' do quick jobs most of the time and often try to cut corners."
"You enjoy those fines especially when you challenged then and those making the decision turn blind eyes."
"Deliberately ignoring A.S.B online forms so problems never get resolved."
"The most inept and inefficiently-run Council I've experienced in London."
"Operationally, the institution is a complete mess."
Financial Issues
Pros:
"FRIENDLY GOVERNMENT EMPLOYEES WHO'S THERE TO HELP THE PUBLIC."
Cons:
"Now it’s 6 years later and I’m being hounded again receiving letters from Islington council demanding I pay them an amount of unpaid council tax sum of £2310.81."
"Not even worthy of a full star, I pay my council tax every month but for the past 3 months they have been taking another £30 pounds without my knowledge."
"This Council has been the WORST nightmare ever. I have been repeatedly issued council tax bills, which were to be paid by tenants who had already left."
"Continued to send us bills, threats and court summons for an entire year for not paying council tax."
"They are always miscalculating rent or council tax and then chase you for money when it's their fault making mistakes."
"Stopped my housing benefit for no reason and want to take me to court cus my rent wasn't being paid."
"I think they are the worst council I have dealt with. No one responds to any queries emails go ignored for weeks."