Chinatown Bakery Reviews Summary

Staff and Service

Pros:

• "Friendly staff, I especially love the hygiene here!"
• "Simple, quick and efficient system and service."
• "I always receive a pleasure and polite service from the staff."
• "The staff is very efficient and everything is delicious."
• "The staff are so efficient and hard working it feels like there's no wait at all."
• "Freindly staff willing to recommend if you are unsure."
• "The staff are super nice and we even had a small conversation because they remembered us from the day before."

Cons:

• "The staff aren't the friendliest but they aren't super rude or anything."
• "Horrible service, rude staff."
• "Some of the cashier staff can sometimes be extremely rude, even openly mocking customers for asking innocent questions."
• "Staff were incredibly rude because I was unaware I was meant to get a tray."
• "The lady is kinda rude I asked if I could microwave my bun and she went no that’s for staff only!!"
• "The cashier is extremely rude. I saw the wrong price tag so I thought she might have charged me the wrong price... Then she started yelling at me using a language I don't understand."
• "Very bad-attitude cashier who doesn’t seal my bread."

Food Quality

Pros:

• "Nice place, nice people and fabulous food."
• "The quality was amazing. I will be returning."
• "Super authentic and decently priced baked goods."
• "Items are always fresh and plenty to choose from."
• "Their Tai Yaki are really amazing, and you get 4 pieces for only £2!"
• "The sweets are delicious."
• "Everything they do is delicious, and part of the fun is picking up something you've never tried before - the range is so varied."

Cons:

• "I wouldn’t recommend the pandan cake as it’s a bit flavourless and dry."
• "Bought the vanilla taiyaki, but was let down by a sour soft serve ice cream."
• "The buns weren’t as fresh as I expected them to be."
• "Sadly most of their buns are below average compared to those you can get in Asia…"
• "I didn’t think the pandan cake was great; it tasted like fluffy bread with butter on it."
• "Most of the 'sweet' baked goods we bought had a savory taste, indicating preparation using the same kitchen tools for both sweet and savory."
• "The cakes were quite dense and not super fluffy."

Price and Value

Pros:

• "Probably one of my favourite places in London and definitely my favourite bakery. Great selection and decent prices and there's always something new to try."
• "The prices are very low which is amazing as its a great place In central London to grab a quick snack without spending too much."
• "Items are also reasonably priced."
• "Prices are also great for their quality."
• "Everything is really affordable."
• "The price is really reasonable."
• "Prices are more than reasonable."

Cons:

• "I was charged £10 for 3 custard buns and 1 nutella fish."
• "However high priced for amount received."
• "Cannot fault the products as the buns are delicious but beware of being overcharged!"
• "I bought some buns just before closing and paid £30.20 for 11 bread... I feel not good. There is no doubt I paid extra."
• "Bad experience today. I bought 11 different buns and was charged £23.70, which is clearly overpriced."
• "Pretty good bakery, wished they were less overpriced though."
• "I felt it was on the pricey side and also overheard someone saying they have just put the prices up."

Atmosphere and Cleanliness

Pros:

• "A busy bakery that does a whole load of things."
• "This tiny nook in Chinatown has amazing pastry and baked goodies!"
• "Very authentic feel, been approved by many Chinese people I know."
• "The hustle and bustle of the place only adds to the Eastern aesthetic."
• "Everything is hygienically wrapped, and there are plastic claws for you to pick up the items onto your tray - hands should not be used."
• "The atmosphere was happy and festive, like some Christmas market!"
• "This bakery truly is a gem in London!"

Cons:

• "They seem to be traditional baked goods but it doesn't have a great energy."
• "It's always super crowded in there. Make sure you have enough patience."
• "I saw the store staffs assault a young girl in the shop today."
• "They then handed me a DIRTY tray to get my food which had old food and HAIR stuck to it."
• "The shop was way too rammed to even get in and look around unfortunately."
• "Extremely chaotic in the store."
• "Space within the shop is very limited."