Heathcote & Star Reviews Summary

Staff and Service

Pros:

• "The staff are all brilliant and nothing was too much trouble."
• "What a lovely pub, cannot praise it enough, the staff are lovely very friendly the food is great, the manager Tara so friendly and welcoming, fantastic atmosphere would highly recommend a visit to see for yourself."
• "Nice pint, plenty of helpful staff."
• "The staff have been amazing, so helpful and cooperative."
• "The waiters and waitresses were really friendly and helpful."
• "All the staff are friendly and attentive."
• "Most staff members were nice, friendly and smiley."

Cons:

• "They acted as if we didn't exist."
• "The service was really poor. Staff had an attitude."
• "The lager selection leaves much to be desired! Just Camden Hells and Becks Vier on tap - really guys?!"
• "The table service was utterly chaotic with staff not knowing which table ordered what frequently giving orders to the wrong table."
• "Staff generally friendly except when had to wait to be served as 2 talking about how hungover they were instead of serving."
• "The bar was busy and the barstaff ignored me. preferring to serve others who got to the bar after me."
• "Both times the service has been insanely slow."

Atmosphere and Amenities

Pros:

• "Its a big place a couple of pool tables and ping pong tables."
• "A real lively buzz, makes this a real destination pub in this corner of Leytonstone."
• "Modern boozer with a traditional edge - lots of atmosphere."
• "Lovely pub with nice sheltered outdoor area with room for prams."
• "On the positive, I am proud to say the pub is family friendly with mothers and newborn enjoying the pub atmosphere."
• "Great garden, lovely staff."
• "Good pub with lots of space - a few different rooms, a sports hall, and a beer garden."

Cons:

• "More than sufficient seating though the atmosphere is rather staid - could do with more character."
• "However the toilets are some of the worst I've seen for a long time."
• "The toilet bowls, washbasins and urinals were clean but the walls, floors, doors and ceiling were in terrible and disgusting condition."
• "The music is overpowering in volume in too many parts."
• "WAY too many kids whenever I've been, that includes 6pm on a Friday. Feels like an under 5s youth club."
• "The other main problem - WAY too many young kids. I mean it was actually like a creche in there with kids on every other table and running around - no place for this in a pub!"
• "Stopped in the old spot room, very musty and damp smelling!"

Food and Drink

Pros:

• "The chips were even better, being freshly made and in a generous portion."
• "Had a lovely lamb roast with all the trimmings and double gravy."
• "The food was delicious!"
• "The chicken wings are the best I've tasted in a while."
• "The beef melted in my mouth, it was succulent, excellent, resplendent, and superb."
• "The food was excellent. Great burger, and good wings."
• "Heated trays with delicious sriracha chicken and battered cauliflower, rice, sauces and chips. All tasted great."

Cons:

• "Everything we ordered was dry and tasteless."
• "Unfortunately what I got at the pub was nothing remotely Thai tasting."
• "The food was poor quality and over priced."
• "The food was atrocious. I ordered a burger that cost around £10. It arrived with no garnishes, no side salad or fries."
• "£25 for dry, deep fried pieces of meat wasn't worth it."
• "The prices for Sunday lunch are extortionate for a local pub and not that great food."
• "Absolutely shocking Thai food, main dishes served on side plates and appalling quality."

Value and Pricing

Pros:

• "Moderately priced drinks, and nicer food selection than most pubs."
• "Prices are pretty average for East London."
• "A couple of days a week there are promotions, so if you get a card you get things like 20% of drinks on a Wednesday."

Cons:

• "Drinks are sold at a premium price. Between £5 and £6 for a pint of lager and cocktails between £8 and £9."
• "£8.50 for a pint of the Sceptre! Whaaaat"
• "Definitely not worth £11."
• "The prices were not the cheapest but reasonable."
• "Paid for a Xmas meal but unfortunately I got COVID a few days before which meant I could not attend. While they did refund half the money I still lost £17.50."