Address: Torquay Rd, Penn Inn Roundabout, Newton Abbot TQ12 1BN, United Kingdom
Phone: +441626330975
Rating: 3.7
based on 243 reviews.
Customer Service
Pros:
"Customer service chap, Mark I think was his name, was very sweet and helpful."
"The staff walking the floor are absolutely amazing in this place."
"The staff there are really really helpful and always give my grandson balloons when he asks and always go the extra mile trying to help you."
"Staff are always great, too."
"The whole team at Torquay who served my son and I in the drive through were happy chatty and pleased to help."
"The staff in this branch are all lovely and extremely helpful!"
"Very friendly staff at the door, by the name of sue, she is always friendly and always cleaning as soon as anyone has touched anything."
Cons:
"Went back in to query what was going on; to be rudely met by the older blonde lady behind the counter."
"The member of staff who came to serve us was, scruffy, unfriendly and took our order without as much as a smile."
"Staff did not have a clue. For some reason the cleaner decided to try and antagonise my 4 year old son after he refused to entertain her."
"Staff not helpful what's so ever."
"The staff member was clearly unable to multi task and should be given further training in customer service."
"There is a rude, blonde, manageress type server..(she's been there for years..) she's very abrupt, rude and short with customers."
"If I'm being honest the staff need a good shake up every order tends to be wrong e.g. they forgot to take the gerkins out or you ask for a STARWBERRY milkshake and bannana it is."
Food Quality
Pros:
"The fries are perfect here too, not too salty, they are always fresh tasting and definitely warm."
"The food here is pretty good normally."
"The food is made to a great standard. Doesn't taste greasy like most and the bacon actually has flavour."
"The food was cooked to order so was absolutely delicious."
"Food was hot and lovely."
"The food is always just right, the food is made to a great standard."
"Food is always good 9/10 and so is the service 9/10"
Cons:
"Bought a snack wrap, just as I do every week, but mid-way through the wrap I realised that I was eating, slimy, brown, out of date chicken."
"The food was dry and chips were way over cooked!"
"The double big macs were so dry it would have been easier eating a pack of Jacobs cream crackers without the cheese."
"Chicken salad was just a box full of lettuce, a few pieces of chicken and 1 slice of onion... not great."
"Bought double big mac last night, no cheese, very little sauce, all i had was 4 dry beef patties and lettuce. Awful."
"The strawberry milkshakes taste very strange and foamy, half way through it I had to throw it away as I felt if I drank anymore that I would bring it all back up along with my meal."
"It was the most dry, tasteless and vile lunch I had ever had."
Service Efficiency
Pros:
"For a mcdonalds it was fast service and the food was hot."
"Efficient service."
"The place is clean and tidy and the service is fast and efficient."
"Although the drive thru queue was long, we got served quite quickly."
"Not somewhere I would normally use but although the drive thru queue was long, we got served quite quickly."
"Standard McDonald's fare with good service and staff. Best for groups looking for a quick bite with vegetarian options available."
"They do have the self-service order points which are great and there is plenty of parking."
Cons:
"We waited patiently for nearly half hour for just 2 cups of tea."
"I've seen people literally queuing like Alton towers rides here especially on a Sunday sadly (whatever happened to family roasts) so unless you have half an hour to spare there is nothing 'fast' about this fast food drive thru!!"
"Used the drive-through, small order shouldn't be too difficult or have to wait for a long time, it took more than 10 minutes to arrive."
"Waiting 30min for food."
"Waited 20 minutes for my order which ended up being luke warm."
"The final nail in the coffin came from a 25 minute wait in the drive through queue for a mcflurry."
"Absolute joke. Stuck in drive thru queue at 10.30 PM 30 minutes."
Facility Cleanliness
Pros:
"They clean and sweep frequently."
"Eating in, it is always very clean here."
"Staff were friendly the place was clean and tidy."
"Clean and food was quick and hot."
"Very fast service and an ice-cream machine that is always working!"
"The place is clean and tidy and the service is fast and efficient."
"McDonalds are doing really well to maintain their restaurants and have a pretty uniform approach to decor and layout; simple but effective and easy to clean."
Cons:
"Toilets are not so good. They desperately need some attention."
"The site is next to a sainsburys which has litter and overflowing bins."
"Thos Macdonalds is ok as far as Macdonalds are but after visiting here several times there is no hot water or soap the ladies toilet; the place itself looks dark & dinghy."
"Not the nicest of places to park n eat."
"The place was in chaos with staff running around trying to deliver meals."
"No toilets though."
"Last visit they had run out of bottled water! , one of the self service ordering computers wasn't working and there was no loo paper in the toilets."