Beefeater Haywain Reviews Summary

Service

Pros:

• "Service has always been friendly and welcoming."
• "The staff are always helpful and happy to help."
• "The whole team in the restaurant/bar that night, from the bar tenders to the table staff, to the kitchen staff and especially the management dealt with the situation so professionally and admirably."
• "Our waitress was however very lovely, smile on her face and quick service."
• "The waiter was very friendly and helpful and nothing was too much for him (I would give him 5 stars)."
• "The staff always made sure we had everything we wanted."
• "Lovely service by a lovely lady called sam at the welcome desk and friendly service from a lovely mature chap called brian behind the bar."

Cons:

• "Afraid we will not be back."
• "Waited two and half hour for our food."
• "We turned up at 9am on a Saturday for breakfast... Disgraceful customer service, avoid at all costs."
• "Our server was most inattentive."
• "Really dissatisfied with my visit. Waiting staff were all friendly and polite just awfully disorganised."
• "Left waiting at the door for 10 minutes."
• "Management hid behind the staff and can not take a problem."

Food Quality

Pros:

• "Food was delicious had beef burger with prawns."
• "Food here is lovely."
• "Our meals were still perfectly cooked and hot from our starters to our desserts."
• "Food was really good for this sort of eatery."
• "Food was fabulous even though the place was packed at 6pm. Service was a1."
• "The food delicious and reasonably priced."
• "Food was excellent, really tasty."

Cons:

• "Portion sizes for a burger were small."
• "All.food was stone cold on arrival and missing items."
• "Food wasn’t great starter of garlic mushrooms burnt and rock hard."
• "Food cold and totally not worth it."
• "Main meals cold 3 out of 5 of them but all 5 chips cold, chicken main was raw."
• "Tonight meal was probably one of the worst meals we have ever had."
• "The roast potatoes were not crispy and very dry."

Atmosphere & Decor

Pros:

• "Inside is quite nice though - decor is clean and tidy."
• "Big place and great atmosphere."
• "The venue was clean and had good festive decorations."
• "Nice friendly staff in good atmosphere."
• "The atmosphere was lovely and we felt welcomed."
• "Venue was Clean and Well Presented."
• "Good atmosphere, friendly staff and lots of choice on the menu."

Cons:

• "The restaurant itself was a bit tired and dark."
• "The restaurant itself was a bit tired and dark, which didn't do much to lift the mood."
• "It was rammed when we went this time, screaming, and I mean screaming, kids and we could hardly hear each other so not really a social evening."
• "We were booked for a Sunday evening and the place looked like a bomb had gone off."
• "Venue isn't the nicest, it badly needs a revamp if they want to appear a nice venue."
• "Sticky, stinky urine soaked carpet leading from the gents toilet directly into the restaurant."
• "The place felt grubby."