Steakout Tooting Reviews Summary

Atmosphere

Pros:

• "The atmosphere is attractive."
• "The atmosphere of the restaurant was excellent."
• "The atmosphere was fantastic and the steak was cooked to perfection."
• "Food, Service, Atmosphere and music is on point."
• "Lovely atmosphere."

Cons:

• "Place is so dead."
• "Cold restaurant with doors that don’t close properly, which made our food cold quickly!!!"

Customer Service

Pros:

• "Customer service was excellent."
• "They have good customer service and the restaurant itself is very modern and clean."
• "Service from the waiter and waitress was amazing."
• "Staff is always very accommodating, helpful and courteous."
• "The service is really good and the staff are friendly mainly Hamza was very welcoming and polite."
• "The customer service in this spot is well done!!"
• "11/10 for customer service, can't wait to visit again."

Cons:

• "The service and staff in the place are awful."
• "Staff will make you wait on your table even if you’re the only ones in the restaurant."
• "The customer service was poor."
• "Staff was hiding in booths or kitchens, not very helpful and outwardly miserable."
• "Customer service was terrible."
• "Overall experience ruined by horrible service."
• "Staff was extremely unpleasant, they didn’t offer refund when they have been pointed out that they are coning people with overcharging through tills."

Food Quality

Pros:

• "The ribeye was tender and cooked just as I’d asked it."
• "The ribs were done perfectly."
• "The meat tastes juicy and tender."
• "The steak is really good and the sauce."
• "Steaks are properly cooked and garnished."
• "The food greatly exceeded expectations and arrived sizzling."
• "Food was cooked well, tasted delicious and good portion sizes."

Cons:

• "Sirloin steak: chewy, with parts of fat that you couldn’t even chew."
• "They lost their touch food was okay but used to be my favorite place for steak."
• "The steaks were hard and rubbery and you needed to use force to cut it..it was not like hot knife through butter and very bland."
• "Food was extremely chewy."
• "The beef was clearly a frozen patty."
• "The wings were overcooked and just doppled with sauce."
• "The steak was not cooked right and had too much fat."

Pricing

Pros:

• "Overall, the food was very reasonably priced."
• "It's pricy but well worth the price."
• "Pricing was good in regards quality of food."

Cons:

• "I really do feel stakeout is very over priced for a portion of fries £3.95 is steep."
• "Although quality of steak has improved from before this place is too pricey for what you get."
• "Price is steep but it’s the same across all branches."
• "However quite overpriced for the portion."
• "Well over priced and took over an hour to get the food."
• "And the portion sizes! Oh my have they reduced the sizes."
• "Over priced for terrible food."

Payment and Wait Time

Pros:

• "Parking is plenty around the restaurant."

Cons:

• "Food took 1hr 30mins to come after ordering."
• "The card machine is apparently out of order and they take cash only, been like that for years!"
• "Waited over 40mins in a quiet restaurant."
• "15 min we was waiting to be served so we decided to leave."
• "Lately they keep forget my sides, as well as the drinks."