Pass Bike Motorcycle Training, Sales and Workshop Reviews Summary

Staff and Instructors

Pros:

• "Very friendly staff and helpful. They've adapted well to the vivid restrictions with masks, face shields and sanitiser."
• "All the staff were extremely friendly and helpful and I was made to feel welcome and like a member of the family instantly."
• "The whole team were great, but Rhi in particular was faultless."
• "Really good team! They make you feel at home right away and give you all the support you need to pass the tests."
• "Rhian is a quality instructor."
• "Instructor was very nice and encouraging."
• "Our instructor (Scott) made the experience relaxed and enjoyable."

Cons:

• "Ian the director, not a nice guy! But thanks for the experience."
• "Running 10mins late, would’ve arrived at 9:30am with my test being at 1pm, Ian the director cancelled my whole test."
• "Awful! Worst experience ever Running 10mins late, would’ve arrived at 9:30am with my test being at 1pm, Ian the director cancelled my whole test."

Training and Courses

Pros:

• "The guys where also able to fit all my training and tests around my busy life without any huge waiting times for the tests!"
• "So glad I learnt here, managed to complete the whole DAS course in a week and passed both mod 1 and mod 2 first time."
• "This is a very hands on course it is not a theory session although everything is explained. This is very practical."
• "Training is perfect, they teach you everything you need to know is a friendly and easy to learn way."
• "Great place for taking your C,B,T motorcycle training, great value for the money bike hire and insurance, staff were amazing friendly and helpful made me feel very comfortable and explained everything throughout this training."
• "I would definitely recommend Pass Bike. It could not have been a better introduction to bike riding."
• "Scott is not only a great instructor with a passion for riding but goes above and beyond to ensure you are safe on the road."

Cons:

• "No negative reviews regarding training and courses were provided."

Facilities and Equipment

Pros:

• "From what I saw on my tests the bikes are superior to many other schools in the area."
• "Fantastic setup and marvellous equipment."
• "Great quality bikes. Good value. Highly recommended."
• "Nice facilities, nice bikes & gear (I borrowed a jacket & gloves during my session)!"
• "All the bikes and equipment are top notch."
• "The bikes feel nice to ride and the training grounds are good to practice your mod 1."
• "I used a Suzuki SV650CC bike which was very easy to use and learn on."

Cons:

• "No negative reviews regarding facilities and equipment were provided."

Customer Service

Pros:

• "Great customer service and held up well even when I rushed then for my bike."
• "The staff were very friendly and helpful."
• "I was very impressed with the friendly and professional bike training offered by Pass Bike."
• "The receptionists are also very helpful, friendly and knowledgeable."
• "All the staff made me feel welcome as soon as I entered the training centre."
• "Everyone there is extremely friendly and approachable."
• "They always go above and beyond to help."

Cons:

• "No negative reviews regarding customer service were provided."