Universal Motorcycle Training - Alperton, West London - CBT Reviews Summary

Instructor Expertise and Teaching Style

Pros:

• "Vicente has 20 years of experience. He taught us very well gave us good Training about moped and bike."
• "Des is not just good; he's exceptional! His expertise and patient teaching style made the learning process enjoyable and stress-free."
• "The instructors were excellent, the curriculum was comprehensive, and the training techniques were top-notch."
• "Mr. ‘Jorge’ was my instructor. He was very helpful, professional and chill."
• "I had my training under Mr.Marco. He is a Gentleman, he is really good instructor."
• "Worked with Des, patient teacher serious about patience and gives EVERYONE an equal, fair chance."
• "Jorge really made it very simple and I will hope that I can work with him again."
• "Des is one great trainer if you're not ready you will not pass because he wants to and is dedicated to keeping you safe."

Cons:

• "Marcos, my instructor, seemed to base his decisions on factors such as my background, how long I had been in the UK, and whether I was a new student or Asian."
• "On the day of the test, Marcos did not give me any chance to explain that I had a problem with my streaming in Halmat due to freezing."
• "They simply want you to make the payment again to continue the process of acquiring your driver's license."
• "I dont think my instructor was being fair to me. Their was 3 other people doing the cbt. I was riding my bike and when he told me to brake i braked. After i braked i pulled the throttle and the bike was being revved."

Customer Service and Support

Pros:

• "The help desk team is very professional and polite specially Gabi Tenari who booked me in to the course."
• "My trainer Pierre was friking amazing. Very patient and attentive."
• "Incredibly welcoming and accommodating, the staff moved their vans for me to have a space for my car in the client car park."
• "Very good and professional place. It has a nice caffe which provides some nice food and drinks."

Cons:

• "I am not satisfied with the services provided by Universal. I wasted my time and money."
• "Reason behind this I book a test here earlier and on the day of training I was there early in the morning before the given time but the instructor go for the training with two other guys whos came after me."
• "They are operating from the same place which they Called ' OFFICE ' Keep changing statements & don't how to tackle complaints from customers."
• "Please avoid if you want to be actually trained. My trainer Mr.Margo himself admitted that he expected me to attend the CBT WITH knowledge of how to ride a bike."

Training Environment and Facilities

Pros:

• "We did Training in training ground before going on roads and he explained everything what to do and what not to do."
• "It was proper training from theory to practical."
• "He made us understand with picture example."
• "The training facility itself was top-notch. It was well-maintained, clean, and equipped with all the necessary tools and resources for a comprehensive training experience."

Cons:

• "Please who's gone reading this review don't booking cbt test in this centre if you don't want to waste your money and time as well."
• "The first experience of CBT test was worst experienced of mine. Coz the trainer was too rude at me and even didn't cooperate with me."
• "Small facility, but more than enough to train and exercise practical handling of the motorcycle."
• "Please avoid if you want to be actually trained. They advertised ‘All the training courses will be matched to the students skills and abilities’, which does not match my experience."

Overall Experience and Recommendation

Pros:

• "I recently completed my compulsory basic training for motorcycles with instructor Des, and I couldn't be more impressed."
• "I had a fantastic experience learning from Sir Syed Shah as my motorcycle instructor."
• "Did my CBT with Des and absolutely enjoyed the whole experience."
• "If you're looking for a CBT training center that prioritizes safety, provides top-notch instruction, and offers a personalized learning experience, look no further than Universal Motorcycle Training."

Cons:

• "Universal is not a training center, but rather a testing center."
• "The first experience of CBT test was worst experienced of mine. Coz the trainer was too rude at me and even didn't cooperate with me."
• "Please avoid if you want to be actually trained. My trainer Mr.Margo himself admitted that he expected me to attend the CBT WITH knowledge of how to ride a bike."
• "I would like to give 0 starts, unprofessional staff, trainer George finished training 10:45 pm in Cold weather & wrote wrong timing on record."