Address: Southernhay, Basildon, SS14 1EB, United Kingdom
Phone: +441268533631
Rating: 4.0
based on 202 reviews.
Parking and Accessibility
Pros:
"Car park access is good and wide."
"Lots of parking spaces."
"Eastgate shopping offers lots of parking at good rates."
"Free parking for 3 hours in Asda Car Park."
"Parking is great, nice wide bays easy for even the most nervous Parker."
"Ample parking spaces."
"Parking places big enough."
"Parking never a problem."
Cons:
"Keep getting fines for parking.. stop going 2 times received parking fines."
"Westgate parking is known for scams."
"The car park signs state 8 o'clock it closes, it doesn't door's closed at 6.30."
"Park here at your own risk. Paid for parking at the machine with registration number but still got a pcn!"
"Too many empty shops now, so rents must be too high."
"OK shopping centre, needs to improve to draw in more customers."
"I don't do indoor shopping centres I hate shopping."
"No better or worse than any other town shopping centre."
Shop Variety and Availability
Pros:
"Lots of shops (various) and facilities."
"Eclectic mix of shops and places to eat in town centre."
"What not you can get everything within a single place."
"Eastgate has always been one of my favourite places to shop."
"The Range of Shops is Varied."
"Nice shopping centre with good mix food and retail."
"Medium size covered shopping centre, always very clean and well kept."
"It's got a good mix of department store, clothes and shoe shops."
Cons:
"Most of the big names have gone and it's only a matter of time before Eastgate shopping centre is a memory."
"Lost many shops probably due to high rent but not sure."
"More for hair styling and nails. Less of fashion, shopping."
"Over crowded alot of empty shop units."
"Not many restaurants any more."
"No big store such as John Lewis or Marks & Spencer."
"Sadly I've watched the eastgate go gradually downhill from a place I would recommend to somewhere to avoid."
"More empty shops."
Food and Dining Options
Pros:
"The food court was on the 2nd floor there was MC Donald, noodle bar."
"Large food court with good selection of the usual chain restaurants."
"Food court is decent."
"Good selection of food outlets in the food court."
"Nice to see people back shopping again."
"Lots of food to choose from in the food court."
"Ate in the food court. Lots of tables covered with used food packaging."
"The food court has an OK selection of outlets."
Cons:
"The Smokies Grill which was nice but took very long for the order to come."
"Food court is pretty rubbish now too."
"A number of well known chain stores have also closed including H&M and Debenhams."
"First time we went back to the town for a couple of years. We moved away in 2015."
"Not much choice in the way of shop's."
"More eaterys than shops, not much in the way of named brand clothing for men."
"Experience is that more and more shops have closed. The once bustling food court is now pathetic."
"Considering the public toilets are open you'd expect to have a baby change open. But no there isn't."
Cleanliness and Maintenance
Pros:
"It was clean and tidy which is nice to see."
"Eastgate has stayed consistent and always clean and tidy throughout."
"The shopping centre has been marked up very well with arrows guiding customers in how to walk safely around."
"Always clean and tidy, bright and airy."
"A very clean shopping centre overall."
"The toilets are good, plus they have children-sized sinks in the Ladies."
"Clean and not too busy."
"Clean, tidy and well laid out."
Cons:
"The place could certainly do with a facelift as the general surroundings seem rundown."
"Toilets were not obvious, and the only ones that were have been closed for months."
"Quite a large shopping area. You will come across some kids who tend to behave like wannabe thugs."
"Considering the public toilets are open you'd expect to have a baby change open. But no there isn't."
"The centre it self is quite depressing compared to other shopping centres these days. Needs major investment."
"The toilets and food court could be a little cleaner."
"Like many shopping areas, Basildon Town Centre appears to be suffering from reduced market forces."
"A lovely shopping centre, but like a lot of shopping centres it could do with a few more shops."
Customer Service and Experience
Pros:
"The staff are friendly and helpful, and the overall atmosphere is pleasant."
"The staff don't seem to hate their jobs, and they find uses for the stores that have been empty for a while."
"The staff at Debenhams were very helpful and happy to help me out."
"Great local shopping mall with all the stores, coffee shops, food halls and superstores you could wish for."
"Staff are friendly and professional and the centre is kept real clean and safe."
"Very friendly and helpful staff too."
"Friendly and knowledgeable always willing to help."
"The staff are great, friendly and knowledgeable always willing to help."
Cons:
"Took my walking impaired cousin to spec savers, first off some better signage to help find the best route out of the car park to the centre would Help!"
"Also hand rails ?? None to be found anywhere in the centre??"
"The post office was really busy with only 1 person working they need to get extra staff."
"Many people are trying to socially distance from others but you still have the issue of the minority not following guidelines."
"Had to leave to stressful 😷😷😷."
"The centre itself lacks enthusiasm, and they don't have many decent shops."
"Noone seems to understand what the arrows on the ground mean lots of people are just wandering anywhere and not keeping the 2m distancing rules."
"Many shops to choose from but on our last two visits a pack of about 20 ten to twelve year olds were running riot through Debenhams and the food halls."