Eastgate Shopping Centre Reviews Summary

Category: Shopping mall

Address: Southernhay, Basildon, SS14 1EB, United Kingdom

Phone: +441268533631

Rating: 4.0
based on 202 reviews.

Parking and Accessibility

Pros:

  • "Car park access is good and wide."
  • "Lots of parking spaces."
  • "Eastgate shopping offers lots of parking at good rates."
  • "Free parking for 3 hours in Asda Car Park."
  • "Parking is great, nice wide bays easy for even the most nervous Parker."
  • "Ample parking spaces."
  • "Parking places big enough."
  • "Parking never a problem."

Cons:

  • "Keep getting fines for parking.. stop going 2 times received parking fines."
  • "Westgate parking is known for scams."
  • "The car park signs state 8 o'clock it closes, it doesn't door's closed at 6.30."
  • "Park here at your own risk. Paid for parking at the machine with registration number but still got a pcn!"
  • "Too many empty shops now, so rents must be too high."
  • "OK shopping centre, needs to improve to draw in more customers."
  • "I don't do indoor shopping centres I hate shopping."
  • "No better or worse than any other town shopping centre."

Shop Variety and Availability

Pros:

  • "Lots of shops (various) and facilities."
  • "Eclectic mix of shops and places to eat in town centre."
  • "What not you can get everything within a single place."
  • "Eastgate has always been one of my favourite places to shop."
  • "The Range of Shops is Varied."
  • "Nice shopping centre with good mix food and retail."
  • "Medium size covered shopping centre, always very clean and well kept."
  • "It's got a good mix of department store, clothes and shoe shops."

Cons:

  • "Most of the big names have gone and it's only a matter of time before Eastgate shopping centre is a memory."
  • "Lost many shops probably due to high rent but not sure."
  • "More for hair styling and nails. Less of fashion, shopping."
  • "Over crowded alot of empty shop units."
  • "Not many restaurants any more."
  • "No big store such as John Lewis or Marks & Spencer."
  • "Sadly I've watched the eastgate go gradually downhill from a place I would recommend to somewhere to avoid."
  • "More empty shops."

Food and Dining Options

Pros:

  • "The food court was on the 2nd floor there was MC Donald, noodle bar."
  • "Large food court with good selection of the usual chain restaurants."
  • "Food court is decent."
  • "Good selection of food outlets in the food court."
  • "Nice to see people back shopping again."
  • "Lots of food to choose from in the food court."
  • "Ate in the food court. Lots of tables covered with used food packaging."
  • "The food court has an OK selection of outlets."

Cons:

  • "The Smokies Grill which was nice but took very long for the order to come."
  • "Food court is pretty rubbish now too."
  • "A number of well known chain stores have also closed including H&M and Debenhams."
  • "First time we went back to the town for a couple of years. We moved away in 2015."
  • "Not much choice in the way of shop's."
  • "More eaterys than shops, not much in the way of named brand clothing for men."
  • "Experience is that more and more shops have closed. The once bustling food court is now pathetic."
  • "Considering the public toilets are open you'd expect to have a baby change open. But no there isn't."

Cleanliness and Maintenance

Pros:

  • "It was clean and tidy which is nice to see."
  • "Eastgate has stayed consistent and always clean and tidy throughout."
  • "The shopping centre has been marked up very well with arrows guiding customers in how to walk safely around."
  • "Always clean and tidy, bright and airy."
  • "A very clean shopping centre overall."
  • "The toilets are good, plus they have children-sized sinks in the Ladies."
  • "Clean and not too busy."
  • "Clean, tidy and well laid out."

Cons:

  • "The place could certainly do with a facelift as the general surroundings seem rundown."
  • "Toilets were not obvious, and the only ones that were have been closed for months."
  • "Quite a large shopping area. You will come across some kids who tend to behave like wannabe thugs."
  • "Considering the public toilets are open you'd expect to have a baby change open. But no there isn't."
  • "The centre it self is quite depressing compared to other shopping centres these days. Needs major investment."
  • "The toilets and food court could be a little cleaner."
  • "Like many shopping areas, Basildon Town Centre appears to be suffering from reduced market forces."
  • "A lovely shopping centre, but like a lot of shopping centres it could do with a few more shops."

Customer Service and Experience

Pros:

  • "The staff are friendly and helpful, and the overall atmosphere is pleasant."
  • "The staff don't seem to hate their jobs, and they find uses for the stores that have been empty for a while."
  • "The staff at Debenhams were very helpful and happy to help me out."
  • "Great local shopping mall with all the stores, coffee shops, food halls and superstores you could wish for."
  • "Staff are friendly and professional and the centre is kept real clean and safe."
  • "Very friendly and helpful staff too."
  • "Friendly and knowledgeable always willing to help."
  • "The staff are great, friendly and knowledgeable always willing to help."

Cons:

  • "Took my walking impaired cousin to spec savers, first off some better signage to help find the best route out of the car park to the centre would Help!"
  • "Also hand rails ?? None to be found anywhere in the centre??"
  • "The post office was really busy with only 1 person working they need to get extra staff."
  • "Many people are trying to socially distance from others but you still have the issue of the minority not following guidelines."
  • "Had to leave to stressful 😷😷😷."
  • "The centre itself lacks enthusiasm, and they don't have many decent shops."
  • "Noone seems to understand what the arrows on the ground mean lots of people are just wandering anywhere and not keeping the 2m distancing rules."
  • "Many shops to choose from but on our last two visits a pack of about 20 ten to twelve year olds were running riot through Debenhams and the food halls."

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