The Chimes Reviews Summary

Customer Service

Pros:

• "The girls and guys at the customer service desk are very nice."
• "Staff always willing to go the extra mile especially the management."
• "The staff however, are helpful."
• "Friendly Intu staff within shopping centre always there to help."
• "A very helpful member of staff assisted by walking us back to the car as it was too difficult to explain."
• "I always find the Customer Service staff efficient kind and helpful."
• "The staff, who I've always found most helpful and keen to please all their customers both adults and kids alike."

Cons:

• "If I could give them 0 stars I would staff here are very unprofessional on top cart seem to do their job right."
• "Signage to say those without masks aren't allowed in but staff do nothing to challenge people."
• "Unhelpful staffs, my wife lost her phone and went to get the replacement sim in the EE intu Uxbridge store but they sent her back saying they are closed."
• "Absolutely disgusted that poppy sellers were told to leave because they didn't have the right paperwork."
• "Alert security in The Chimes don’t take crime seriously."
• "This centre is so rubbish, no security to give directions and the security are useless."

Shopping Experience

Pros:

• "Pretty decent selection of shops, coffee shops, restaurants and a cinema means you are pretty well covered by intu."
• "Uxbridge's largest 'mall' type experience. Decent stores with a wide selection to choose from."
• "There are a wide range of stores like Next, New Look, Beauty Box & my favourites H.M.V, Swarovski plus Debenhams."
• "Great shopping centre with famous stores including Next, Debenhams, Holland & Barrett etc and lots of watery places too including Costa, McDonalds etc."
• "Really good place for family shopping, offers a lot of shops and restaurants along with a free piano for people to play songs on and a giant chess board."
• "Full range of shops for a great shopping experience."
• "This shopping mall has a greater variety of shops than most."

Cons:

• "The burritos were just bland so much so my partner didn't eat hers."
• "Has got progressively worse over the last few years. Can't really call it a proper shopping centre. Poor variety of stores and empty units."
• "A very small shopping centre, it doesn't have a lot of the most popular and functional shops."
• "Gradually more and more tatty shops, and little stalls in the middle which make it uncomfortable to walk down."
• "An average range of shops but nothing special."
• "The range of restaurants is a disappointment."
• "Shopping centre lacks many things. Most of the shops are basic. No gadgets/good electronic store."

Accessibility and Location

Pros:

• "Intu Uxbridge is located just next to Uxbridge underground station and also well-connected to nearest towns by local bus."
• "Very useful for Disabled car parking on Level 2 or in Blue zones, clearly sign posted."
• "It's also close to the bus station and train station which makes travel easier."
• "Great location to get the Underground straight to London, between £3 - £6 if you have an Oyster Card."
• "Easily accessible and wheelchair friendly car park."
• "Easily accessible for wheel chair users, clean and well lit."
• "A nice clean shopping centre. Looks to be easily accessible and buggy friendly."

Cons:

• "Extremely hard to find directions and very poor signage in the carpark level 1."
• "Parking facilities are not great. Lots of spaces are reserved for hand car wash people on each floor."
• "Car park is very expensive."
• "Parking is expensive and generally full."
• "Do note that Car parking now is only contactless payment."
• "The only think that I couldn't find is the section where I have parked my car."
• "Signage back to the car on Level one was a nightmare."

Cleanliness and Maintenance

Pros:

• "Everywhere seems clean and felt safe there."
• "The mall is very neat and tidy and maintained to a high standard."
• "Well decorated Xmas lights, lovely to view, spacious, very clean, Great choice of shops, easy parking."
• "Very clean and well looked after shopping centre."
• "It is always clean. Very well managed."
• "Into Uxbridge is a very nice and clean mall with bright and calm environment."
• "Good security level and clean."

Cons:

• "The lifts are never all working at once."
• "The only downside is that the escalators break down more often than they should."
• "Full of people not wearing masks or wearing them incorrectly."
• "The whole of Uxbridge town has gone downhill in general sadly."

Value and Convenience

Pros:

• "Visited the Chimes at Uxbridge and it was a great experience."
• "Their activities for children are amazing especially their kids club."
• "The shopping centre is always lively and always has people in it."
• "The good thing I like here is the ticketless entry in the car park, where we can use our own card or phone as ticket which is a amazing thing and made the thing non contact."
• "Intu uxbridge has various outlets including many places to eat and a very good cinema... it's probably well worth a visit."
• "Visit this place a few times a year and the place is always very clean, tidy and organised."
• "Free blue badge parking."

Cons:

• "AVOID THE USE OF THE INTU VOUCHERS, THEY EITHER DO NOT WANT TO ACCEPT THEM OR IT IS MADE DIFFICULT TO REDEEM THEM."
• "A bit odd that this name wasn't kept when intu bought the place, as it's really bad branding to have it known by a different name to its official one."
• "The parking has gone up after 2hrs its £4 it was a £1 before."
• "Also they have increased the parking cost for the car park."
• "A massive price hike in parking charges last year means that I and many others simply don't go there anymore."
• "Do not agree with going cashless. They are a shopping centre and should accept people’s cash."
• "Went to the cinema in the evening and when we came out the shopping centre was closed!"