Bill's Reading Restaurant Reviews Summary

Food Quality

Pros:

• "The food was simply outstanding."
• "The food was delicious and freshly cooked to order."
• "Their pancakes did not disappoint!"
• "Santa's burger was just too tasty and bacon was excellently cooked."
• "The food was incredible with a perfect atmosphere."
• "Food is outstandingly delicious!"
• "The food was absolutely delicious too."

Cons:

• "The food is very overpriced and tasteless."
• "Fish finger sandwich was disappointing – too much bread (which was dry) and not enough fish finger."
• "Dinner was Diabolical food was Cold, badly cooked tough meat."
• "When finally got main course the sea bass was so over cooked it was not edible."
• "For a £20 meal - dry tasteless steak, uncooked chips with a few pieces of rocket as the salad was what we got."
• "The food turned up cold and swimming in hollandaise sauce accompanied by a cold black coffee."
• "The food is just okay, eatable, but I don't think it deserves the price, we order burgers and I'm sure McDonald's is better."

Service

Pros:

• "Our servers were amazing and the food was delicious."
• "Our lovely waitress Lilly was a sweetie and a credit to your restaurant - as we’re all the staff."
• "Every time I visit Bill’s I’m so so happy with the service."
• "The wait staff was polite, friendly, helpful and prompt."
• "All staff were very welcoming, friendly and attentive. And service was fast & efficient."
• "The staff are very professional, quick and efficient."
• "The staff were friendly and efficient even as they were heading to the end of the night."

Cons:

• "Only went in for a tea and found the waitress a bit abrupt, rude and miserable."
• "Incredibly dysfunctional service, being hassled by staff constantly."
• "Service was generally slow, the food took ages."
• "That girl was highly unprofessional and unbelievably rude."
• "The service was very slow and our food was lukewarm when it got to us."
• "And horrid customer service by one of their servers, talking at a very high volume."
• "Service was terrible. Second time I ate there, thought I’d give it another chance. Really dissatisfied and disappointed."

Ambience and Decor

Pros:

• "The restaurant is nicely located but it is also very big and fantastically decorated inside in a rustic style."
• "Nice atmosphere, nice food and above all nice staff."
• "Decor is eclectic but still has a warm & cosy feel."
• "The decor is gorgeous - definitely one of the nicer places in Reading."
• "Good ambience and vibe, lovely decor, clean, very attentive staff."
• "The whole place is kind of kitschy, with chalkboard witticisms, while decor and crockery is tatty and worn, to give the impression that you're at an old friend's house."
• "Gorgeous Reading location and interior, beautiful little garden and great brunch menu!"

Cons:

• "Quite odd.. quite stressed vibe."
• "Service is good, the seating spaces can feel a bit cramped and claustrophobic but otherwise it's a nice building."
• "Because of how busy it was at the time the only let down was that we were placed close to the door, resulting in an odd cold breeze as people came and went."
• "Quite tired dirty decor. Plants digging in your back and cushion tired and dirty."
• "The place is very cramped too."
• "There are too many tables and it is very crowded."
• "The seating spaces can feel a bit cramped and claustrophobic."