Sutton Hall Reviews Summary

Service

Pros:

• "The staff were all great, friendly and helpful, knowledgeable about the food and beer but efficient too."
• "Staff were great."
• "Top marks to Laura and the team for making both myself and my guests welcome at my birthday party held yesterday."
• "Great menu and friendly and attentive service."
• "Despite being very busy when we arrived for our meal, the service didn't falter and we were well catered for."
• "Staff attentive and polite."
• "The staff are young, vibrant and very helpful nothing was too much trouble."

Cons:

• "I took my elderly friend here and we had so been looking forward to our Christmas meal but the food wasn't nice and the lady that served us was so rude!!"
• "However I felt the overall place is too big, service is polite but verges on slow."
• "Service was slow, staff seemed happier to talk to themselves rather than the few customers and when engaged seemed either uninformed or simply unfriendly."
• "The service was a little slow but it was busy."
• "Service can slide a little when they're busy and some of the younger managers are cocky beyond their capabilities."
• "Service was OK but at times we felt a bit forgotten."
• "Service this time was polite but very slow, took nearly and hour for simple starters to arrive and nearly another 45 minutes after finishing those for the mains to arrive."

Food Quality

Pros:

• "The food was out of this world."
• "Excellend British classical food (al sort of puddings: from a stunning lamb pie to a lovely summer pudding)."
• "The food was just so beautiful. The beef tender, great sized portions."
• "Food is always top notch - we had the steak burger, fish and chips, apple and blackberry sponge and cappuccinos."
• "The food was amazing. 3 of us had the fishcakes which were delicious."
• "Food delicious- tender and fresh veg portions just right."
• "Food was all piping hot and tasty."

Cons:

• "Desserts could be better."
• "Poor portions. For the price it’s not hard to add more on the plate people."
• "Lovely staff, lovely setting, microwaved food that is amazingly over priced."
• "The food seems a bit lacklustre compared to what it used to be."
• "Sadly I don't think I could recommend Sutton Hall to others for the food any more."
• "Sunday roast quite underwhelming. 3 undercooked potatoes, an orange coloured puree and a handful of cabbage and leek, plus the meat."
• "Flavourless risotto, soggy quiche, slightly dry sandwiches and also very undercooked chips."

Atmosphere & Setting

Pros:

• "Beautiful historic building."
• "Lovely inside, very cosy with many little 'rooms/spaces' to eat."
• "Fantastic building with nice garden."
• "The ambience was gorgeous as the Hall was beautifully decorated with Christmas decorations."
• "Impressive building with lots of rooms decorated with rustic features, some having fireplaces."
• "The setting is beautiful and the place itself is really well put together."
• "The exterior and interior of the Hall is very interesting to anyone like me who loves a bit of history."

Cons:

• "However I felt the overall place is too big, service is polite but verges on slow."
• "The reason for the docked stars is the result of a request to keep our two three year olds quiet after they had behaved extremely well for around two hours."
• "Why through do places have to play music when you go to talk with friends and family?"
• "I was appalled to see huge flames from an outside gas fired heater continuously warming up the planet."
• "One down side is the gazebos on the terrace spoil the look of the wonderful building."
• "They did seem to be keen for us to head home about 10:30 though, but that was fine cos it was getting pretty cold by then."
• "The selection on the menu is quite poor and boring."

Value

Pros:

• "Great on value too so won't break the bank."
• "Delicious food but reasonable price for the quality."
• "Food was reasonably priced and the portions good sizes."
• "Very good value for money."
• "Happy well run establishment serving excellent fare. Prices reasonable."
• "For pub grub this is a level above and for the quality it's priced very reasonably."
• "Feels like good value which isn't always the case."

Cons:

• "1 large glass of wine £8 - a bottle of the same wine can be bought for £5."
• "Food is also quite pricey for the quantities served."
• "I do think that the prices are quite steep for the food portions."
• "A little expensive though so I wouldn't be able to go every week."
• "Deserts are a bit expensive though."
• "Slightly expensive for the food given."
• "Reassuringly expensive."