Smoqe Reviews Summary

Food Quality

Pros:

• "The Korean spicy BBQ chicken burger with Cajun chips... really hit the spot."
• "All the food is super delicious. Burger buns are real bread, not some sponge mixed with clay."
• "Both [the grim reaper burger and the spicy Korean BBQ salad] were amazing. Large portions, well cooked and prepared. Bursting with flavour."
• "Most importantly their burgers are amazing, freshly made and tasty leaving you satisfied."
• "Amazing, succulent ribs, and pork crackling fries!"
• "The best burger in town!! Fantastic service throughout, great selection of alcoholic drinks, chips were divine, house slaw was amazing."
• "Burgers are juicy, very tasteful don't taste manufactured chain like."
• "The Korean Chicken Burger might be the best burger I have ever tried."
• "The burgers were so packed but the buns held them together really nicely without getting too moist."
• "Really high-quality and quantity burgers, fries and shakes on an ever-expanding menu."
• "Such a lovely restaurant. Food is absolutely amazing, compliments to chef Laura and Jhon for the amazing burgers!"
• "The food was amazing. I had the chilli which was full of flavour."
• "Would recommend the Grim Reaper burger. Perfect amount of spice, super meaty and bursting with flavours."
• "The burgers are amazing the girlfriend and I were really impressed."
• "The Smoqe n bacon burgers they were absolutely lovely. Full of flavour and very high quality."
• "The food was served in good time and was good in both portion size & tastiness."
• "Food was delicious."
• "I don't remember the last time I enjoyed eating ribs as much as I have at Smoqe."

Cons:

• "Only gripe is the rosemary fries looked and tasted like ordinary fries garnished unevenly with sprinkled dried rosemary."
• "Waited for what felt like a lifetime for a dry burger."
• "Burger patty was bit dry and overcooked."
• "Fries amazing ..burger huge but as I got the double patty wasn't enough sauce for even 1 patty and tasted like no seasoning on. Meat at all and cheese not tasted."
• "Burger was average, the salted chips were okay."
• "Pulled pork was dry and lacked flavour."
• "Only the grim reaper is great, the others (pork and smashing burger) are rather dry."
• "The ribs where a disappointment for the price - says slow cooked but we’re 'reheated' in the microwave."
• "Ordered the ‘ribs’ for £48 and I’ve never been so disappointed."
• "Also no smoke ring and seemed slow oven cooked and not ‘smoked’."
• "Don’t believe they take 2 days to cook, give me 4hrs and it would have the same result."
• "This place was expensive and rather a let down."
• "Selection limited."

Service Quality

Pros:

• "The staff were very friendly."
• "Even with an in-built service charge, I was so blown away I still felt the need to leave an additional tip."
• "The staff were nice and friendly and quite likely would have tipped if not forced."
• "The service was also impeccable, with the staff being friendly and accommodating, especially to children."
• "Excellent, friendly service with a smile."
• "The service class great. Many thanks to Claire who was exceptionally pleasant, chatty and friendly."
• "Service was quick and the staff were very friendly."
• "This Restaurant and the staff are fantastic, not only do they make the most amazing burgers I've ever had, they're friendly and helpful."
• "Service was excellent and a very friendly place with soothing music while you eat."
• "The waiter and waitress who served us were both courteous and attentive."
• "Online ordering was very easy."
• "The owners were also really nice and helpful."
• "Service was impeccable. Informative about menu and very accommodating for our group's needs."
• "Fantastic friendly staff couldn't do enough to make you feel welcome."
• "The staff are absolutely polite and friendly."
• "Absolutely fantastic food and fantastic staff!"
• "The owners were very helpful and accommodating."
• "The owner takes pride in her venue and takes care of every detail."
• "The staff very welcoming and attentive."
• "Staff were welcoming and lovely."

Cons:

• "The place was empty but service lagged at the end, felt we waited a while for the bill so ended up asking for it."
• "Service was chaotic and all over the place, had to wait around 20 minutes over my allocated pickup time."
• "The only thing warm on the plate was the sausages and was served half a cup of tea."
• "Service was slow, and we were constantly trying to grab the attention of the staff for service."
• "Forced service charge for mediocre service doesn’t sit right with me."
• "Had to ask several times for condiments and felt like we were imposing on the staff."
• "The service was so slow we walked out."
• "Didn't feel welcomed at all, staff seemed indifferent."
• "Service was very poor, had to wait over 45 minutes for food to arrive."
• "Charged a service fee which I did not feel was warranted."
• "Staff was not attentive, felt ignored most of the time."
• "The staff were very forgetful and it wasn’t even busy."
• "Booking the table was a nightmare."
• "Got ignored for a good half an hour even though the restaurant was half empty."
• "Service was a let down with such high expectations after reading the reviews."
• "The wait for food was excessively long considering the restaurant was not busy."
• "Service can be a bit slow during peak times."
• "Had to ask for the bill three times before it arrived."

Ambiance/Atmosphere

Pros:

• "The place has a great vibe."
• "Loved the atmosphere, very relaxing."
• "The decor is lovely and the ambiance is great for a meal out with friends or family."
• "Atmosphere is cosy and relaxed which is perfect for a catch-up with friends."
• "The atmosphere was perfect for a fun night out."
• "The restaurant has a nice ambiance and the music wasn’t too loud."
• "Decor is fantastic, has a real rustic feel to it, very comfortable and spacious."
• "The atmosphere is nice, with a good mix of casual and up-market."
• "Great vibes all around, definitely a good place for a relaxed meal or a few drinks."
• "The ambiance of the restaurant is great, love the decoration."
• "The atmosphere in the place is just great, super cozy and the music is always at the right volume."
• "The restaurant is well decorated and has a great atmosphere."
• "A warm and inviting place with good vibes."
• "Really liked the atmosphere, it was very cosy and nicely decorated."
• "The ambiance was really nice, and the music was great."

Cons:

• "The restaurant was cold."
• "Decor is a bit dated and could do with a refresh."
• "Music was a bit too loud for my taste."
• "The place lacks atmosphere, it was too quiet and felt almost library-like."
• "Lighting is too bright, not great for evening dining."
• "Felt the place was trying too hard to be something it’s not with the decor."
• "Atmosphere is a bit sterile, could use some warming up."
• "The tables are too close to each other."
• "Found the music selection odd for the type of venue."

Price and Value

Pros:

• "Price is very reasonable for the quality of food."
• "For the price, the portion sizes are really good."
• "Great value for money, especially considering the quality and portion size."
• "The prices are fair for what you get."
• "Considering the high quality of the food the prices are very fair."
• "Very good value for the quality of the food and the size of the portions."
• "Price points are on par with what you'd expect from a place with food of this quality."
• "The prices reflect the high standard of food."
• "The value for money was great."

Cons:

• "Expensive for what it is, not great value for money."
• "Prices were a bit steep."
• "Felt the food was overpriced for the quality."
• "For the portion size, the price seems a bit too high."
• "Prices are a bit over the top."
• "While the food is good, the prices are on the higher side."
• "The ribs were definitely not worth the price."
• "You can get better value elsewhere."

Overall Experience

Pros:

• "I had a wonderful experience and would come back again."
• "Overall, a great place with good food and a nice atmosphere."
• "Would definitely return, the food was worth it."
• "My overall experience was positive, despite the few hiccups with service."
• "Definitely coming back here, the food is just too good to pass."
• "Overall, the experience was great. The food and atmosphere made up for the initial wait."
• "The burgers alone make this place worth visiting."
• "I would recommend this restaurant to anyone looking for a good burger in town."
• "My family and I had a pleasant dining experience."
• "Overall, the dining experience was fantastic."
• "This place is definitely worth a try, the good far outweighs the bad."
• "Had an amazing time here, would recommend."
• "A great dining experience, will be coming back with friends."
• "Overall, I was very impressed with the food and will be returning."

Cons:

• "Overall, not a great experience and probably wouldn't return."
• "Sadly, the cons outweigh the pros for me on this one. Unlikely to return."
• "Was expecting more from the rave reviews, left feeling underwhelmed."
• "Overall, the experience was a letdown, especially with such high expectations."
• "Unfortunately, I was disappointed with my experience here."
• "Wouldn't rush back, there are better options available."
• "Overall, an average experience, nothing to shout about."
• "Sadly, it just didn't meet our expectations."