Honourable Pilot Cookhouse + Pub Reviews Summary

Staff Service

Pros:

• "The staff were all quite young but very polite, very helpful, very professional."
• "Thank you to the management Alison assistance Manager Gaby and all the staff for your great hospitality we had the best night celebrating my friends 40th birthday meal everything was spot on and nothing was too much trouble."
• "The staff are very attentive and made the evening very enjoyable."
• "Our waiter Colin Rixen was very helpful polite and attentive."
• "All staff were polite and helpful and service was prompt."
• "The staff all seem attentive."
• "Our waitress Lucy was friendly, helpful and attentative."

Cons:

• "Very rude staff and when we complained about the attitude of our waitress to the restaurant manager she couldn't care less."
• "No staff. Literally none to be seen for 10 minutes."
• "Despite waiting to be seated as per the request on entry, was ignored for 20 minutes."
• "Customer engagement training is definitely needed."
• "Service was awful. Ordered food and drinks at the same time which took 10 minutes to do."
• "The service was diabolical and I've had better food in the morrisons cafe."
• "RESTAURANT Service very slow and young inexperienced staff."

Food Quality

Pros:

• "The food was great."
• "They have a nice selection and everything ordered was enjoyed."
• "Good quality food for minimal cost."
• "Sunday carvery was great usually most places are dry and soggy."
• "Food was lovely and cooked perfectly."
• "The meals themselves were delicious no complaints."
• "Everything was cooked to perfection nothing was dry or overcooked."

Cons:

• "Dinner turned up cold had to send it back."
• "The food was terrible. I had the mac and cheese that was so overcooked, really dry and rubbery."
• "The food's a bit bland but okay."
• "Meal wasn't like picture or description, very disappointing."
• "The carvery, yorkshires, mashed potatoes and roasties definitely reheated not fresh."
• "Food was small portioned and mediocre."
• "The food I had during my 3 night stay was the worst I've had at a Premier Inn."

Cleanliness

Pros:

• "Next morning, at breakfast, the place was spotless and the staff were cheerful."
• "Toilets clean."
• "Inside was clean and tidy."
• "The food was lovely, everywhere was clean even though it was busy."
• "The staff did a sterling job of clearing the tables and keeping the whole place tidy."
• "Toilets were nice and clean overall very good."
• "Absolutely lovely service, friendly, clean, tidy and despite a minor problem we encountered the manager dealt with the issue effectively and to our standards... this place is certainly worth checking out if you get the chance."

Cons:

• "When we spotted a table that was free and looked ok from across the room in the corner we went over and found it was dirty sticky and had used serviettes left stuck to it."
• "Our chairs were littered with crumbs and food debris from previous customers!"
• "The surroundings were covered in dust!"
• "The ladies toilets were disgusting the 2 sanitary were filthy and overflowing."
• "There was rubbish strewn on grass."
• "During our visit not one table was cleared in the bar area. We had to eat our food on a messy table."
• "There was a broken unsafe garden table with no tape or warning."

Value for Money

Pros:

• "Good pub/restaurant for descent food with reasonable prices and good little deals on 2 meals."
• "Nice meal cheap and they take defence discount cards 25%off happy days."
• "The pricing was fantastic too!! We definitely got more than we paid for!"
• "Decently priced, kids eat free deal and you'll be happy with a full belly."
• "Had Sunday carvery for £9.99."
• "Great price excellent meat and as much roast and veg as you can eat."
• "A cozy local pub that provided good food at good value."

Cons:

• "Also had issue with being overcharged massively."
• "Although bill was £22.98. When I checked payment was charged £28.08... ultimately was charged over £5 to be brought the bill."
• "After paying for an all you can eat breakfast the waitress didn't ask what we wanted just presented a small plate of food which I found to be bad value."
• "The two ice cream sundaes were a joke...1.5 spoons of ice cream only not of sauce and sprinkles or a mint then rest of glass filled with fake cream WHAT A RIP OFF."
• "So for 4 meals and drink 4 dessert £75.... think we will be giving this a miss next time."
• "For the price I must say I have had better."
• "I didn't feel the food was good value for money and won't be returning."