John Clark Volvo Edinburgh Reviews Summary

Customer Service

Pros:

• "Taylor was informative and attentive, laid out all our options without pushing us in any way."
• "Very professional attitude from the staff particularly Aaron, Sales Executive."
• "The service and attention to detail was superb - Alex looked after me very well, and the car is fantastic."
• "The customer service from Darren was fantastic - great levels of correspondence throughout and very thorough walkthrough prior to driving away."
• "So happy with the service I received from Volvo."
• "The staff are extremely proficient, a big shout out to Liam, Craig and Hadleigh but the best I'll save until last and that is Susan Tait."
• "Service received from the sales team specifically Thomas was exceptional from day one."

Cons:

• "Guys at service department Not very well coming especially Steven."
• "No acknowledgment of the difficulties I had with communication, even though I had asked to speak to the service manager."
• "Sales people doesn’t get back to you."
• "Useless staff they don’t do their job, no customer service, not polite."
• "Staff not interested in listening to me when I say no my appointment is for earlier."
• "I won’t bore people with the troubles I have had with this dealership Volvo Edinburgh as it would take all day and night just let’s say my experience has been truly appalling no communication whatsoever."
• "Very poor service, communication none existant."

Sales Experience

Pros:

• "Unbelievable service from enquiry to pick up."
• "Peter’s product knowledge and complete absence of a hard sell allowed us to make good decision and move forward to payment."
• "Excellent service and easy to deal with during my recent 'new volvo car' buying experience."
• "Great service all round from everyone involved and especially Gareth who looked after us."
• "Delighted with the car and particularly with the service from Thomas who was professional, friendly, knowledgeable, patient and generous with his time."
• "Fantastic team and really knowledgeable of the cars."
• "A very smooth sales and handover process."

Cons:

• "I've seen a £28 000.00 GBP car on Autotrader that I was VERY interested in and ready to buy... 45 minutes later I left without talking to anyone from sales."
• "After my last experience with John Clark Volvo Edinburgh I will never be back."
• "However, all of the sale staff were 'very busy' walking around and pretending that they are doing something... 45 minutes later I left without talking to anyone from sales."
• "I’ve never bought a car from somewhere that made you feel so unwelcome when shopping."
• "I would hate to think the salesperson took one look us (a young couple) and simply assumed we weren’t worth his time."
• "Waited around 30 minutes to be seen by a salesperson even though two salespeople were moving cars around the forecourt."
• "The sales person upset my spouse by asking if I would be buying one for her too, making the assumption that she, also an independent professional cannot afford to buy her own car and would require her spouse to buy her a car!"

Facility & Amenities

Pros:

• "Lindsey got me booked in and provided a loan car (C40 Electric, great car and very quick when needed!)."
• "Superb new premises at Newbridge which gives you a good feeling at the start."
• "Lovely new showroom, and the service environment is exemplary."
• "Really made to feel at home as well when in the dealership."
• "Appointments are confirmed via sms, health check is provided via email, great waiting area."
• "Also noticed that the on site garage was spotless which further reflected the Volvo way."
• "Not to mention the fantastic location and brand new premises."

Cons:

• "Even though I was on my Mobility Scooter... the only upset of my entire visit was when I was greeted at the door of the beautiful new showroom, and we were offered a drink and we were told that there was NO FRESH ORANGE available..."
• "Car park always full of cars, not east to find a space."
• "None of the stuff was wearing masks."
• "I wasn’t feeling safe, so I prefer to exit the building."
• "No curtesy car available during the works carried out."
• "It also seems hugely expensive."
• "When you're asking similar money for a used example as a brand new one is available for via a broker then you have to at least engage with the customer & make some effort to differentiate yourselves from a price-led broker distance sale."

Communication & Professionalism

Pros:

• "Aaron's prompt response to our inquiry for a specific model, complete with a quote and a personalized video tour, demonstrated his commitment to customer satisfaction."
• "I found the professionalism and attention to detail shown by Jennifer was excellent from the start."
• "The staff has always been excellent and prompt."
• "Aaron helped us with choosing the right car and gave us lots of helpful information without us feeling pressured."
• "Everything went very smooth with proper updates under Mr Stuart as per my choice."
• "Aaron's customer engagement makes the experience very welcoming."
• "Fantastic sales and professional customer service from start to finish."

Cons:

• "Only negative they said they would resync my Volvo phone app but that’s still outstanding…"
• "My calls where never answered, then avoided and call backs where never received."
• "I have been into Volvo twice in the last 3 weeks and on both occasions was promised that information would be emailed to me by the sales advisor and have heard nothing."
• "I was lied to on numerous occasions and left without my car for over a week."
• "Very bad customer service- First communication that car ready was at 17:01- car dropped off at 8:15."
• "Terrible communication."
• "Bad communication, staff is never aware what the current service includes."