Address: 24-26 Merry Hill, Brierley Hill, DY5 1SB, United Kingdom
Phone: +441384484854
Rating: 4.2
based on 480 reviews.
Staff Service
Pros:
"Danielle ensured we had exceptional meals all around and constantly asked us if everything was ok."
"Once we had browsed the menu, we went to the bar and was welcomed by Keisha who was most polite, was also very helpful and went above and beyond and helped us with queries with no issues whatsoever."
"The staff were all very friendly and helpful, food was amazing and will definitely be going back again."
"All staff are excellent but a special mention to 2 members of staff Alan and Sarah who always go the extra mile to make your visit a good one."
"Was served by the wonderful matt was very helpful friendly warm welcoming definitely gonna be coming back."
"The girls that looked after me after I enquired were Ellie and Kelly, top class service can't wait till my next visit."
"Absolutely wonderful, friendly service from Matt. Nothing was too much trouble."
Cons:
"Great food, however front of house woman, quite abrupt and rude at times."
"Absolutely shocking and unacceptable attitude."
"The waitress was a moody cow and when I asked for some more pepper as ours had run out she looked at me like I was dumb."
"Customer service needs improving as well. One woman server was quite obnoxious when questioned why we were still waiting."
"Always found the bar staff here lovely and the food, for the price, isn't too bad. However, the carvery staff are appalling....they don't acknowledge/apologise to waiting customers and look & behave like tramps."
"Come here quite regularly and was disappointed to hear a member of bar staff treat your front of house colleague with no respect."
"Appalling service. Booked online at 610 pm to arrive at 630 pm. Plenty of booking availability online. Arrived, shown to a table of 6 even though I'd booked for 7."
Food Quality
Pros:
"The food was awesome and quite simply the best carvery I've ever had. Superb!"
"Best carvery around, the meats and veg are very tasty and freshly cooked."
"The carvery itself was beautifully cooked with meat lovely & tender & a great selection of fresh veg which we enjoyed."
"The best carvery I've had in a long time! The meat was amazing and a great selection of veg and potatoes."
"Food was lovely, with lots to chose from."
"All of our food was absolutely divine."
"The food was amazing. And we came on a Sunday. X. Will return."
Cons:
"So the food looked like it had been sitting around for a while."
"The smoke was awful coming from the serving area, I smell like I've been stood in front of a burger van at the football."
"But what I got was 5 overcooked, unseasoned, dry chicken nuggets on a lettuce leaf with a small pot of what tasted like BBQ sauce."
"The service is good as usual. But the quality of the food is awfull. Mostly just tasteless and inciped."
"The food was ok but was very greasy and bland."
"The roasties were not roasted and soggy."
"The only bad thing about the food is that vegetables were very crunchy."
Atmosphere & Cleanliness
Pros:
"Clean and tidy with a great atmosphere."
"Really lovely place and clean too."
"Clean and tidy place, the new area is a perfect addition to the pub."
"Atmosphere was perfect for a family night out."
"The carvery itself had plenty of parking space, was warm, and had plenty of space to sit inside, we were sat in a nice warm corner that was quiet, and the decoration and paintings around the carvery was very nice."
"Comfortable environment, ambient temperature, food was hot, seemed to be good quality."
"Food was lovely, tables clean and plenty of space."
Cons:
"The music was too loud and much too modern for us, we found it very annoying and made conversation difficult."
"The pub seems more interested in getting the take away orders done, a steady stream of Just Eat drivers coming and going."
"The restaurant has been unclean which begs a wonder to what the kitchens are like."
"The floor has a built up layer of grease on it which I found unsafe to walk on."
"People eat with their eyes first and this is really off putting next to the food serving counter..... For the sake of 10mins at the end of one night, I would have touched up the paint and as it's a high traffic area, I'd make sure it was cleaned daily."
"Place was empty but our table hadn't been cleaned so it wasn't ready for us."
"I am disappointed that the standard has dropped so much."
Management & Organization
Pros:
"They catered for a party of 90 (including 30 kids). It was a really nice place, clean and well ran."
"We hadn't booked but the staff said it wasn't a problem and found us a table with no issues."
"The team looked after us superbly.... Alan in particular really looked after us."
"34 of us enjoyed a lovely meal in a really pleasant atmosphere."
"Had a lovely Sunday carvery on Easter Sunday Chris the carver was so pleasant taking the time to talk to customers and the children about their Easter."
"Been coming here for years, always a warm welcome, great food, beers are bang on, friendly staff, fair prices and pool table."
"Tried the round oak on a recommendation and can honestly say I was not disappointed... the food was great.. everything cooked to a high standard and was very happy with the service we received."
Cons:
"Why lie about reserved signs as virtually every table had a reserved sign placed on it with several being empty!"
"Visited twice in a week with work. Wednesday was great and staff were brilliant. On the Thursday, half the table got food then rest of us were told there was a 40 minute wait so we had nothing!"
"The wait for food on the deck wasn’t acceptable either, we waited over 10 minutes for eggs to be stocked up which were taken away instantly by JustEat orders."
"The bar service was a bit slow, you could have done with another member of staff."
"The staffing issue was down to poor management, loads of waitresses but all stood and watched the kitchen staff refill their carvery area whilst serving stopped."
"Understaffed, took a while to be shown to our table, then no one came to take our order."