Address: 19 Trinity Square, Margate, CT9 1QY, United Kingdom
Phone: +441843222788
Rating: 1.8
based on 96 reviews.
Appointment Booking
Pros:
"The e-consult service is excellent. You can put in all the details in your own time and they call you back to discuss."
"Been here for almost 2 years... Booking appointments is a nightmare."
"I used the e-consult for the first time... Very impressed. Within minutes of submitting my request I received confirmation of my email."
"Used the e-consult for the first time... A lovely lady called Helen phoned me to discuss how she could help."
"If it's urgent [through e-consult] within the day but definitely within 2 days, always offer an appointment."
"Booked a telephone appointment, gave my symptoms and was given face to face appointment."
"Despite being so far back in the queue, I got through quickly enough and was dealt with easily and have an appointment all booked."
"Have been with this surgery for 7 years and never ever had any issues... never had any problems to get an appointment, phone call or any help needed."
Cons:
"I called exactly at 8 am and was on hold for 18 minutes... Over 26 minutes still waiting for someone to pick up the phone."
"Waited to speak to someone for over 30mins to be told to ring back tomorrow! The next available appointment is in a week."
"Been waiting for this over 2 weeks and now being told to make another e-consult just to wait for another phone consultation."
"Been waiting 3 weeks for Nurse appointment which was cancelled an hour before."
"Booked a telephone appointment... took me almost 45 minutes to reach them, and there were no available spots to book a new appointment."
"Impossible to get an appointment here... Joined 4 months ago and despite trying numerous times, been unable to get an appointment."
"Can never pre-book appointments. Call up first thing in the morning and the phone lines constantly engaged."
"I’ve had nothing but good experiences since joining this practice a year ago. Efficient friendly staff and appointments offered after using the e-consult service."
Staff Professionalism and Attitude
Pros:
"Prescription team and receptionist staff are amazing and always supportive."
"Husband and I went for a flu jab yesterday... The organisation in the surgery was brilliant! We were both seen immediately by cheerful staff."
"I spoke to Tracy at The Limes medical centre today regarding the cancellation of a planned appointment. Tracy was extremely proficient."
"Despite so many bad reviews I decided to check out this practice for myself... staff was very friendly and helpful."
"Firstly I'm not related to any member of staff... Have always received professional and caring treatment from all members of staff."
"I don't understand the poor reviews, I haven't had any issues so far, and the staff have been nothing but friendly!"
"I’ve had nothing but good experiences since joining this practice a year ago. Efficient friendly staff."
"Dr Vincent is an amazing Doctor and I would highly recommend her."
Cons:
"The rudeness and incompetency of the receptionist who I spoke to today 11/8/23 was 5 *."
"To then wait another 25mins to be spoken to abruptly by the receptionist."
"Receptionists are rude and terrible at handling even basic requests. Constantly breaches data protection, loses prescriptions."
"Terrible reception staff rude arrogant and drink coffee chatting among themselves while the queue is out the door."
"The receptionist is rude! She’s Arrogant! Makes life hard to make an appointment!"
"I was accused of being defensive. She didn't even take the time to ask why I had actually made the appointment."
"Would give zero if the option was available. Impossible to get an appointment here... The receptionist has a superiority complex."
"Waited 4 weeks to get an appointment, then the doctor wouldn't examine me and refused to refer me."
Quality of Care
Pros:
"We use GP practice quite a lot, for asthma, type1 diabetes, weight clinic and for my back and never had any problems."
"The treatment itself I’ve found generally to be good - in particular, I’d flag a suspicious mole I had which they fast tracked through the system."
"I’ve had nothing but good experiences since joining this practice a year ago. Efficient friendly staff and appointments offered after using the e-consult service."
"I really don’t understand the bad reviews with this surgery. I’ve been registered with them for almost 10 years and can’t fault the service."
"Dr Srinivas was the string that kept this surgery together now he has left I might as well fling myself from the top of the big wheel at Dreamland."
"Various test taken and results acted upon. No fuss no drama job done (and no, I am not related to anyone who works there)"
"Despite being so far back in the queue, I got through quickly enough and was dealt with easily and have an appointment all booked."
"My experiences have always been very good with this surgery, can’t fault them"
Cons:
"You could die trying to book an appointment here. I called exactly at 8 am and was on hold for 18 minutes."
"This doctors surgery would of got ZERO stars if it was possible. Their doctors do NOT care."
"As an ex cancer patient with ongoing issues regarding my health I have found the whole approach of the practice to be lacking."
"Have been at this GP for a fair few years and it's not been great, I can never get an appointment, even when I call at 8am!"
"The Limes has 17,500 patients registered for 2.5 GPs. Pregnant women cannot get routine GP care and are told to call 111."
"Waited 3 weeks for Nurse appointment which was cancelled an hour before, then told no more appointments available this month."
"You can’t book an appointment even if you call them 20 times. They are always fully booked."
"This is the worst medical centre ever. Do not register your kids or yourself here! The receptionist is rude!"