Hatton Adventure World Reviews Summary

Staff and Service

Pros:

• "The staff are very cheery and welcoming."
• "The staff were all friendly and answered all questions the kids had."
• "We found the staff really friendly and informative, especially Josh our tractor driver!"
• "Staff were great and knowledgeable about either the animals or there areas they were working."
• "Can't speak highly enough of all the staff who were happy, fun and knowledgeable."
• "Very friendly staff and very knowledgeable about the animals!"
• "The staff are genuinely caring, professional and attentive to engage with the children."

Cons:

• "Awful experience our car parts got stolen only one security guard looking after the car park!"
• "They seemed to have a lot of staff around the grounds but the few times we actually needed one they were nowhere to be seen."
• "The staff just massively let this place down."
• "Staff here really need to show some enthusiasm. The staff operating the rides looked absolutely miserable."
• "Unfortunately, there was a large number of tables uncleared and not cleaned."
• "I was very disappointed with the inside play area due to being under staffed."
• "Only complaint (very small one) last time we went the staff at snortys restaurant were a bit abrupt and looked miserable."

Value for Money

Pros:

• "Initially we thought the ticket price was a little high, but this was challenged when we had spent the day there, it was great value for money!"
• "Tickets, animal food, £1 machines on site, some refreshments (we did have our own picnic), souvenirs and we still spent less than legoland entrance fee only and that is with under2s go free."
• "Girls absolutely loved it. Well worth the money."
• "All in all a fantastic party and well worth the money."
• "Well worth the money too."
• "Well worth the money! Thank you so much for making our day great!"
• "Extremely good value for money."

Cons:

• "Pretty good but needs some updating. The rides are quite poor and could use some investment. Its also very pricey and you have to pay for the parking too which seems a bit of a jip."
• "Absolutely a ‘rip off’!!! I cannot believe how much 2 hours cost!"
• "That said we were incredulous of the price for entry £18.75 per adult AND same per child!"
• "Not sure I felt the £90 admission cost including parking was entirely worth it but still a good day."
• "Only complaint was it was £40 for myself and two children with parking included which felt pricey."
• "The extra cost at Christmas seems a little high."
• "Entrance fee cost £80 for 2 adults, 1 8 year old and 2 2 year olds so pretty pricey."

Facilities and Cleanliness

Pros:

• "The farm is amazingly clean and well laid out."
• "Great 1 hour free parking, fantastic bakery with super pastries and coffee."
• "Disabled access is really good and we managed to access all areas in my wheelchair."
• "Always a pleasure visiting Hatton! Facilities are great and now the soft play is back open it just adds an extra dimension to your day!"
• "Facilities: clean restrooms, handwash stations well placed through the park, easy access parking."
• "A lot of clean toilets and stations to sanitize and wash your hands."
• "Its clean, covid safe, plenty of baby change."

Cons:

• "The only downer was that the indoor play area was pretty packed, and there is only one baby changing mat available off the play area."
• "Only downside of the whole trip was that the funfair/bouncy castle side of the playground was closed."
• "Some of the pay for equipment /games (tractor racing) were not working so we had to go find staff for refunds."
• "The toddler soft play was not being monitored by anyone."
• "Very challenging for disabled guests to park (too few disabled spaces), moving manual wheelchairs on the gravel paths is a nightmare and the disabled toilets are with standard facilities at the top of a steep incline."
• "Disabled toilet door didn't close and had no lock either."
• "Lovely adventure world although toilets were dirty and cold."

Food and Dining Experience

Pros:

• "We each had our own stand of cakes and sandwiches that were freshly prepared and delicious."
• "The eating place is nice with the soft play area beside."
• "Had a decent hot chocolate."
• "Food was great and generous portions per person - we had to bring some cakes home with us!"
• "The food was great. And the only thing we as parents had to do was bring the cake!"
• "Snorty’s Restaurant (lovely loaded jacket potatoes)."
• "We had a light meal which was very good and hot."

Cons:

• "The restaurant itself was a little bit pricey. We paid £37 for 2 children’s meals and 2 jacket potatoes with cheese and beans."
• "Food overpriced and left in bain Marie so appeared dried out, hence chose not to eat there."
• "There also was not enough food at the snack shack - we queued for 20 minutes to just get a juice and packet of crisps. Everything else had sold out."
• "2 adults meals and 1 child's meal cost £28, for a cold burger, under cooked chips and a standard 5 items box of kids food, with half a stale ham sandwich."
• "Food was nice but a bit on the pricey side."
• "The food within the play area was awful and over priced."
• "Coffee was undrinkable - we binned it."

Activities and Entertainment

Pros:

• "A really fun day out."
• "A lot of activities are there."
• "There's plenty to see and do here. Lots of petting zoo type animals and restaurant with soft play."
• "Brilliant for children. Good indoor soft play, rides for younger children and lots of animals to stroke, look at and feed."
• "Once you have paid your entry fee all activities inside are free including the outdoor laser tag & little fair ground."
• "Great fun for all ages. Outdoor play, indoor play, reptiles, animals, shows."
• "The kids loved the pirate show and treasure hunt event that was on and provided great fun and entertainment."

Cons:

• "If you haven't got children that go in the adventure ground then don't go."
• "The toddler area is the slide is quite savage for little ones and has a sharp drop off the end."
• "The only recommendation I would make is to maintain the quality of some of the rides. As they looked very old and worn down."
• "Very poor services. Not enough staff in cafes, shops etc."
• "The extra cost at Christmas seems a little high."
• "Only lost one star because the laser tag was only on at three times, 12, 1 & 2... and you were encouraged to book using a QR code that showed sessions through till 4."
• "The only reason I've given it 4 stars is it need re vamping in areas."