Santini Italian Restaurant Reviews Summary

Food Quality

Pros:

• "The food was perfectly cooked and authentic."
• "The food - wow! The food was just fantastic. Great portion sizes and so delicious."
• "The food was amazing! Never fails to disappoint."
• "Possibly the best meal we’ve ever had at a restaurant."
• "The food was fabulous, the staff attentive and the owner, both welcoming and accomodating."
• "Food was ok, nothing special. I ordered a dish with a creamy white wine sauce but came very tomatoey."
• "Food was good but everything else form start to finish was beyond poor."
• "Food was tasty, although instead of espresso I received lungo and my friend cold flat white."

Cons:

• "Then two of the party had the same meal and both found it disgusting and over priced."
• "The service is so bad and the pizza and pasta was literally so bad tasted like sh!t."
• "I ordered the chicken kebab expecting it to come on a skewer with some nice roast veg. What I actually got was 6 chunks of chewy charred black chicken."
• "Been to Santini yesterday and we waited a lot for someone to come and take our order and waited 1 hour for the food to arrive."
• "Worst lasagne ever tasted in my life."
• "Food was 50/50 my colleagues meal was not very nice with the beef being very tough and the whole dish not too nice."
• "The food we did order was of average quality and overpriced, and drinks were expensive."
• "Waited just over an hour for starters. Super slow service. Poor communication from the staff."

Atmosphere and Decor

Pros:

• "The Mediterranean surroundings and atmosphere made this meal feel special."
• "You step in from the A60 and you are transported to the almalfi coast with a great Italian restaurant."
• "A mini break to Italy on a Wednesday eve 🇮🇹🥂."
• "The decor is lovely, the welcome and feel is one of being invited into a small family restaurant."
• "Very friendly staff, amazing decor which takes you by surprise when you really look at the details."
• "Friendly and authentic atmosphere, with great tasting food."
• "This place is fab for those with allergies! From the common to unusual."
• "The fairy / net lights were slightly annoying as the kept fading in and out which made it hard to read the menu!"

Cons:

• "The music was intrusive and not anything we recognised."
• "The restaurant looks lovely from the outside. but felt like a party room inside, ideal venue for groups as a lot of space."
• "Nt much in the way of parking space,so get there early, inside has been converted very well."
• "They had no pizzas left no garlic mayo its a Italian restaurant for god sake."
• "The only positive thing I can say is the restaurant is nicely decorated."
• "I can see what they're going for trying to re-create a Mediterranean open-air restaurant, but there's no intimacy."
• "It was great to be back it Santini after a year away due to covid, the food is as fantastic as ever."
• "Just back from a fabulous meal at santini, the staff were very friendly and welcoming and the service was impeccable."

Service Quality

Pros:

• "The customer service was great."
• "The staff were friendly and helpful and nothing was too much to help him celebrate."
• "First visit to this stunning restaurant and we definitely will be returning. Thoroughly enjoyed the food 10/10! Pleasant and friendly staff & quick service."
• "Staff are friendly and attentive, nothing is too much trouble for them."
• "We have been to Santini a few times now, the atmosphere and food are always second to none. The service is first class."
• "Very friendly staff, amazing decor which takes you by surprise when you really look at the details."
• "Friendly and authentic atmosphere, with great tasting food."
• "Staff were polite and respectful, a credit to the restaurant."

Cons:

• "We were kept waiting 1/2 an hour to be seated. The manager was very rude and abrupt at the bar."
• "Then after being charged for 3 extra drinks we hadn’t had a weirded voice whispered in my ear they wished to close…. at 10:45."
• "Waited over 15 minutes for table over booking time despite it being booked and arriving 10 minutes before booking time."
• "It was very quiet and the staff still messed up 3 orders service was slow only 1 member of staff was dressed smartly enough for a waitress."
• "It appeared chaotic as we did not have a singular wait staff looking after our table. Various staff asked us about food and drinks."
• "We ordered our food and after a hour i asked if we would be eating tonight the waitress came back to say they had lost our order."
• "Booked to go here due to the selection of Vegan options on the menu, however the reality was they only had a couple of dishes available."
• "Hadn't booked..made welcome...food excellent quickly served..Hot..fresh.. tasty. Altogether really enjoyable...and waiters efficient and good fun."