Showcase Cinema de Lux Nottingham Reviews Summary

Membership Benefits

Pros:

• "Sign up to ‘Insider’ (showcases membership) for points & 10% discount."
• "All for good value compared to competing cinema chains, particularly with Insider card discount or Meerkat Movies."

Cons:

• "Certainly overpriced although, it is cinema snacks."

Seating Comfort

Pros:

• "Basically same price but SO clean, the reclining seats were glorious."
• "Clean comfortable theatre - with lovely modern reclining settee-like seats."
• "Really comfortable seats that were padded. They reclined in such a way as to not encroach on other people."
• "The seats were so comfortable and the screen was amazing felt I am inside the movie."
• "One of the best cinema experiences I've had. Clean, extremely comfortable recliners."
• "Love the seating in this place. Nice big comfy leather seats (more like sofa seats) they recline also!"
• "The most comfortable cinema seats I have ever sat on with recliners."

Cons:

• "Seats were OK, but I eventually found them uncomfortable."
• "The cinema seats are awful, really uncomfortable."
• "Seats still aren't that comfortable considering they are adjustable."

Staff Service

Pros:

• "The staff are always helpful."
• "Staff was great too."
• "Staff are always very helpful and pleasant."
• "The staff are all courteous and professional. Nothing is to much trouble even when busy."
• "Staff couldn't have been more friendly and welcoming."
• "Staff was very polite and helpful."
• "Staff very friendly too!"

Cons:

• "Customer service leaves a lot to be desired."
• "Staff could smile slightly more to ensure better experience."
• "The way that some staff speak to their colleagues is appalling."
• "The very unfriendly usher decided to basically call my husband and I liars in the middle of the cinema."
• "The staff member wasn't happy to be there and you could see that."
• "We overheard a staff member that was wearing a headset at the drinks machine rudely respond to the customer in front of us as they were not going to accept a discount card."

Facility Cleanliness

Pros:

• "The whole place is well kept, clean and tidy."
• "Clean and friendly."
• "Clean, extremely comfortable recliners, loads of space."
• "The theatre so clean big and quite."
• "The cinema is always spotless, and I've never seen a dirty seat."
• "The establishment is very clean and tidy."
• "Clean toilets, and main areas."

Cons:

• "The carpark is round the back of the cinema which looks rundown & dirty with the big bins & back entrance for staff."
• "However, the cinema wasn't properly cleaned between films."
• "The carpets were not overly clean & staff seemed bored."

Accessibility

Pros:

• "Blue badge parking is available and disabled friendly toilets are available. There is plenty of space for wheel chairs and mobility scooters but you need to pre book for a wheel chair space like most cinemas."
• "The cinema is wheelchair/puchchair accessible."
• "Whatever screen you go to watch your choice of film is enough room to manoeuvre your wheelchair."
• "The access for wheelchairs was good."
• "Wheelchair access doors."

Cons:

• "Might be out of the way for those without cars who cannot afford taxi journey."
• "But I found it difficult to get my 97 years old mother in law down the stairs in the cinema in the dark after the show finished because the lights didn't get turned on."

Price Value

Pros:

• "All for good value compared to competing cinema chains, particularly with Insider card discount or Meerkat Movies."
• "Very reasonably priced seats too."
• "It was even a really good price (but that might have been the time of day I visited)!"
• "The ticket prices for a regular 2d screening came up to £18 for 2 people, which is fantastic."
• "The price was much cheaper than I was expecting for the type of seats we booked."
• "Visited Monday lunchtime & used 60 year plus deal which made it a very reasonable price."

Cons:

• "Paid £15 a ticket for the Xplus screen and the view from row C is partially obscured by the backs of the chairs on row B."
• "Food is pricey - but that’s cinemas in general."
• "Drinks and snacks are very expensive."
• "Food and drink prices are astronomical."
• "The prices are quite high for tickets and snacks/drinks."
• "Ridiculous prices for popcorn lose one mark."
• "The food as usual is pretty expensive."