Mandarin Reviews Summary

Food Quality

Pros:

• "Excellent Chinese restaurant and was really surprised it wasn't more expensive."
• "Absolutely amazing place! The food was so so nice, I would actually say the best Chinese food I've ever had."
• "The food arrives fast and well worth the prices (it's not too expensive) and was utterly delicious."
• "The dishes are really tasty and they have good portion sizes."
• "Really enjoyed the food. The taste was great."
• "The food is wonderfully delicious and fresh tasting!"
• "Food is simply amazing! Veggie options are at an abundance, I couldn’t decide what to order!"

Cons:

• "Additionally, food was dropped on the floor in the kitchen which was still served or sent for takeaway delivery."
• "The food was awful the chicken was raw everything was cold and the portions were small not worth the money."
• "The sauces were extremely glutinous and overpowering."
• "Raw seafood, not tasty and overpriced."
• "The prawn toast was out of the freezer, shredded duck was more like duck chunks, portions were small and taste bland."
• "The food was tasteless and ready made."
• "Served undercooked prawns, and the pancakes with the duck were cold and not heated through properly."

Service

Pros:

• "Excellent service, really friendly staff."
• "On top of that, staffs were really friendly, helpful and kind!"
• "The owners/employees were really friendly, attentive and service overall was excellent."
• "Superb decor, friendly and helpful service."
• "Excellent food, had the chef's special, think it is available Monday to Tursday. Great variety of flavours- and good service."
• "The service was very good."
• "Amazing, so nice atmosphere, music, service!!"

Cons:

• "Waited for around 45 minutes once seated to be given a menu, once the food started to come out after a further 45 minutes it was either wrong or just cold."
• "Customer service was absolutely appalling, waited over an hour and a half for my food to be delivered."
• "Last couple of visits I have been seriously let down with the service."
• "Unfortunately the food still took around 30mins to arrive and was average at best."
• "The service was terrible as we were served by an Eastern European school boy who could not understand English either."
• "The colleagues were a bit rude and did not split the tip with her despite promising to do so."
• "Staff were horrendously rude and ignorant."

Value

Pros:

• "Ordered takeaway from this place and have to say it was the best Chinese I've had in a very long time."
• "The food was so spot on that I have been going back ever since at-least once a week."
• "Considering the prices of other restaurants this one seemed more then fair!"
• "Worth every penny in my opinion."
• "Food arrives fast and well worth the prices (it's not too expensive)."
• "Ordered a two persons set with one appetizer (Peking Duck) and 4 main courses! Excellent service and worth the price."
• "Their food is freshly cooked, very tasty and well presented."

Cons:

• "Ordered takeaway service. Over priced, small portions only 6 sweet and sour chicken balls small portion of chow mien no flavour to curry sauce, small portion of rice, over £40 worth of food ordered and not enough to feed 4 people."
• "Dishes are much smaller than under old management but much more expensive."
• "The portions are so small if you are ordering for a family of 3 you’ll need to order extra of each dish."
• "The prices are £9-11 per portion and its definitely not worth the price."
• "The price has gone from £16.95 on their website to £23.99 each for the buffet."
• "The cost of the food in comparison to the serving size here is ridiculous."
• "The food and service was of poor quality with small portions for the high prices."

Ambience

Pros:

• "Beautiful restaurant with amazing ambiences with great food."
• "Amazing atmosphere with great vibes!"
• "Nice atmosphere with polite staff."
• "We liked the decor and ambience."
• "Great decor."
• "A culturally rich atmosphere."
• "The restaurant had a beautiful ambience and felt like we sitting a very posh Place."

Cons:

• "It's mediocre, went on a Sunday evening and it was really quiet."
• "It's a bit crammed for space."
• "It's more open and airy, but less cosy."
• "Unbelievable, this restaurant management running by non-Chinese people, poor service."
• "No cutlery, no paper tissues on the table."
• "The ambience was great and beautiful restaurant."
• "The new management is not Chinese, and is a lot more friendly by Western standards as a result."