Golden Orient Reviews Summary

Food Quality

Pros:

• "The food was great with lots to choose from, all hot and fresh."
• "Most of the food was fresh and tasty and the desert selection was really good."
• "One of the best Chinese experiences I've ever had. The food was flavorful and plentiful."
• "Food however is spot on and very tasty with a large range of puddings including the chocolate fountain and Mr Whippy ice cream machine."
• "Food is tasty and restocked quickly, always hot."
• "Food is terrific, staff extremely friendly and helpful, food is plentiful, pudding selection is great."
• "Great food, always a good selection and always tastes freshly cooked."

Cons:

• "For 16 quid per head it was not good value for money at all."
• "Food was dried up and had obviously been under the heat lamps for quite some time."
• "The food was dry and very bland with no taste."
• "Would give 0 stars if I could. Received salmonella off food that was merely average, avoid at all costs unless you want to spend a week constantly running to the toilet being sick."
• "Some food was luke warm, tasteless and over cooked."
• "Food was tasteless. All sauces tasted like water."
• "The food was not nice at all. The selection was very limited."

Service

Pros:

• "Good food, clean place, prompt waitresses."
• "Always fabulous service here my son and his cousins love it."
• "The atmosphere inside the restaurant is really good and the staff is always nice."
• "The staff can't do enough to help and are so friendly and helpful."
• "Polite staff, amazing food and relaxed environment."
• "The staff are incredibly helpful and friendly, with amazing service."
• "Friendly and helpful staff."

Cons:

• "Our table needed a screen at side as people were queueing at side of us and not distancing."
• "What made experience unpleasant is the young girl serving us as she was rude."
• "Staff are possibly too proactive to clean up, asking you if you've finished as the last fork leaves the plate to your mouth."
• "Service was poor. And lady cleaning picked up ice cream cones up with her dirty yellow gloves on her just been cleaning with."
• "Food was not up to my expectations and most of the people in the service couldn't understand simple English in result to make my experience uncomfortable."
• "It's OK. Can't fault the food, but it's way too busy and the staff aren't exactly friendly."
• "Staff are very pleasant and helpful."

Value for Money

Pros:

• "Always worth going on an empty stomach to get your money’s worth."
• "A great eatery with a huge choice of all-you-can-eat buffet and it's so cheap!"
• "Whilst £8.50 seems good value it is the same price that is being charged for much larger buffet restaurants across the country which offer a large choice and good quality food."
• "Lovely food, good selection and at a good price."
• "Very reasonably priced. £20 each to include all the food you can rest, deserts, soft drink and coffee."
• "The staff are always friendly and courteous and the prices provide very good value for money."
• "A very reasonable price too."

Cons:

• "For the money, not enough choice, too much of similar dishes."
• "The restaurant is expensive. It has free car park. There is a small children play area however as it is just by the door, it might be quite cold when the door is opened."
• "OK but not a lot of a range of food for the price."
• "Food choice very limited. Not a prawn in site."
• "If you're not going to eat lots it is a bit expensive."
• "A little expensive even though it's all you can eat."
• "Certainly not worth the money, although they did give a discount when he complained."

Ambiance and Cleanliness

Pros:

• "Last minute decision for a Sunday late lunch/dinner, Great decision, Not too noisy like some buffet style places great food with constant refreshing."
• "The atmosphere inside the restaurant is really good and the staff is always nice."
• "Polite staff, amazing food and relaxed environment."
• "Pleased to see really good hygiene in use here."
• "The atmosphere was very relaxing being in a quiet area."
• "Nice clean restaurant with very friendly and helpful staff."
• "This place is fresh and clean."

Cons:

• "The place reeks of urine, the carpet is filthy."
• "The toilets were absolutely disgusting looked like they hadn’t been cleaned for days."
• "The stairs to the toilet require some permanent repair."
• "Toilets dirty - wouldn’t go again."
• "Car park small and not illuminated enough, disabled access not good toilets up two fights of stairs."
• "Decor is old and worn."
• "The restaurant interior was very aged & needs a refurbishment."

Facilities and Accessibility

Pros:

• "It is on an industrial estate so on road parking near by is always possible."
• "They cater to dietary requirements - my friend who is celiac they did him some gluten free dishes!"
• "Good free parking."
• "Lovely food, wheelchair access."
• "Did have a baby changing room that’s a plus."
• "There's a small selection of toys to keep the younger children entertained which is a nice touch."
• "They're trying hard to comply with covid rules - gloves and masks to be worn at buffet."

Cons:

• "Our table needed a screen at side as people were queueing at side of us and not distancing."
• "Stated that they charge my children according to their height not age. If you have tall children I wouldn't recommend bringing them here as they will get charged as an adult."
• "The person at the bar charging us for our meal refused to believe my nephew was 10 years old and forced us to pay for him as an adult."
• "Came at lunch time, couldn’t park anywhere and ended up right down the road, which isn’t a problem but not great."
• "The buffet is limited and the queuing system is a little manic."
• "The restaurants own parking is a little limited for how many it can seat and it only takes one idiot to screw it up for all."
• "Could have done more in the way of covid, ie one way system, open windows, people were coming in with no masks, no effort to sanitize."