Zizzi - Stratford-upon-Avon Reviews Summary

Service

Pros:

• "The guy who took our order and served our food was very polite and attentive."
• "The service was very efficient and friendly, especially the waiter Alfredo who was pleasant."
• "We were looked after by Jerome who was charming and efficient."
• "The staff were brilliant."
• "Great staff who were very helpful despite a large group and weird allergies."
• "Fantastic meal, friendly staff."
• "Staff were great, great sense of humour and excellent table manners."

Cons:

• "Felt rushed in ordering, was asked 3 times were we ready to order in a matter of 5 mins."
• "The order was not taken correct, waited a half hour after ordering, And was very stressful and noisy."
• "The manager... didn't seem bothered."
• "I was refused entry at 9.10 pm on Thursday 20th September 2018, which happened to be my birthday. What sort of Restaurant is this."
• "We were neglected for the entire time."
• "Service was very poor, manager seemed embarrassed about the drinks situation."
• "Staff was rude when we had asked if the chips we had ordered were coming."

Food Quality

Pros:

• "1st grade pizzas, the best I've ever tasted."
• "As always, the food was very exactly what you'd expect from a chain restaurant - tasty and good quality."
• "The food is incredible and the menu has a great selection of pizzas."
• "The food was incredible adding to the whole experience."
• "The food arrived quickly and as expected, it was very tasty."
• "The food was excellent."
• "All food was cooked to a good standard. Food was presented nicely and tasted excellent."

Cons:

• "Food for what you are charged was of low quality, warm not hot and with very little taste."
• "Our food was cold when it arrived, and very tasteless."
• "Hair found in food, when food was taken back to kitchen we listened to the kitchen staff laughing and joking about whose hair it was."
• "Chicken breast in breadcrumbs was overcooked and extremely greasy."
• "The food was incredibly bland, needs more seasoning to bring out the flavour perhaps?"
• "The carbonara was watery with no sauce and the chicken milanese was very greasy."
• "Food was awful, dry plain pasta that we ate none of."

Atmosphere

Pros:

• "Very cosy place and excellent atmosphere with great vibes."
• "Great ambience and feeling of restaurant is chilled yet classy."
• "The whole place was really busy, the atmosphere great."
• "The atmosphere and restaurant vibe were lovely and so nice to be there."
• "Nice place with good ambience."
• "Lovely atmosphere, attentive staff."
• "Great atmosphere and superb service."

Cons:

• "Shows poor quality furnishings and cobwebs hanging from the lights."
• "The restaurant wasn't even half full."
• "It was very stressful and noisy."
• "The place felt a bit tired, could really do with a refurb."
• "Nothing special, and if you order a fizzy drink, expect it to be flat."
• "The restaurant was cold, resulting in me having to put my coat on."
• "The hand dryer was also OOO."

Hygiene

Pros:

• "Hygiene: 5/5"

Cons:

• "Water coming through the ceiling by the disabled toilet, and the gents urinal leaking over the floor."
• "Also saw staff members not washing their hands after they had been to the toilet which is a big irk of mine."
• "The ladies toilets were a disgrace."