The Hatton Arms Reviews Summary

Food Quality

Pros:

• "Every single time we visit and no matter what dish we order, anything that comes out of their kitchen has been consistently good."
• "The food was good quality and tasty."
• "Food is excellent and beer great too."
• "The food was fantastic, we went for Sunday roast and pre-booked the starter and many course."
• "The food was plentiful and full of flavour."
• "Food was delicious and cooked beautifully."
• "Very tasty food, fairly priced and plentiful."

Cons:

• "The asparagus starter my wife had wasn't great."
• "The leek and potato soup today was very thin and very very bland."
• "Tasteless dry chicken satay screwers."
• "When the food arrived the yorkshire puddings were cremated and horrible."
• "Dry, overcooked stir fry pork (no doubt re-heated)."
• "The food was a bit cold. Apart from the yorkshire pudding, that did not taste nice."
• "The pork dry and the vegetables were over cooked."

Service

Pros:

• "The staff were friendly & very helpful."
• "Staff are polite and attentive."
• "Service was good, orders taken efficiently, and delivered to the table quickly."
• "Very friendly and professional staff to assist you."
• "Good beer, fantastic food, friendly, polite, professional and helpful staff."
• "The service was outstanding, the decor is second to none and the attention to detail is the best I’ve seen for a long time."
• "Our server Molly was lovely, very friendly and efficient."

Cons:

• "Waiting for our soup that was forgotten by the waiter, which also comes out with no spoon."
• "Came in off the boat at 8.20 to have dinner... told they can’t take any more orders after 8.30."
• "When I mentioned there were only stools and no chairs, the rude barmaid just said ‘yes’ and walked off."
• "The staff member had a terrible attitude problem and should not be in the customer service arena."
• "No table service, no service meal checks, poor quality larger on tap/dirty glasses, over cooked steak which was over priced for what I got, gone down hill, used to be a lovely place to visit for good quality food."
• "Eventually we had to go and get someone to go get the server, who turned out to be messing with his phone!!"
• "Worst service me and my parter have ever experienced."

Atmosphere

Pros:

• "Lovely food and atmosphere."
• "Amazing hospitality from the team in The Hatton Arms."
• "Great pub restaurant located in Hatton near to the river."
• "Definitely recommended."
• "It has a nice outdoor seating for the summer."
• "Nice decor and atmosphere with plenty of additional outside seating."
• "Very nice and cosy atmosphere."

Cons:

• "It was like being in a sweat box."
• "Not happy and won't be going back."
• "Really poor temperature control & you can't eat outside they won't serve there."
• "However, we sat on the terrace area and it looked like a lot of the chairs needed replacing as they were broken."
• "It was quite hot and stuffy but they didn't have the umbrellas up."
• "Smoking permitted on the outdoor balcony, not good as it blew into the main building and the smell ruined the atmosphere indoors - staff should stop that!!"
• "Very poor overall experience."

Value

Pros:

• "Very high standard at very reasonable price."
• "The pricing is right at this pub too. Great value for food that punches above its weight given the price."
• "3 real ales reasonable priced lunches good food and friendly staff."
• "The Hatton Roast Board to share is good value for money."
• "Incredible food at very reasonable prices."
• "Certainly an upscale & busy place but prices always remain very reasonable."
• "Good food. Staff go extra mile reasonable prices that's all you want."

Cons:

• "The only downside is that although the food was nice it was too pricey particularly for a lunchtime."
• "Prices have gone up considerably firstly."
• "Quite pricey for drinks."
• "Spent £100 on an awful meal for the 3 of us and came home hungry."
• "The food was not worth the expensive price tag."
• "The prices overall are very high given the quantity of food on our plates."
• "Food is massively overpriced. The only good thing is the view you get outside."

Location

Pros:

• "The food here is good and the place is in a lovely setting."
• "For summer or nice days, there is outdoor seating overlooking the canal and the locks at the bottom of the field."
• "The view from outside looking back towards Warwick and looking to all the length of the Canal is just beautiful."
• "Very scenic location close to Hatton Locks on The Grand Union Canal."
• "The restaurant is located alongside the Hatton Locks, offering breathtaking views of the ‘stairway to heaven’."
• "The place is right next to a canal and easy to get to from the motorway."
• "Obviously a great selling point is the location, from which you can see Edge Hill some 15 miles away and also beautiful views of the Grand Union Canal."

Cons:

• "Unable to get food due to being packed with people seating outside where we sat was fairly well spaced, many people with dogs some with two or more had their dogs of leads running around I feel this is disgraceful behaviour of the owners and they should of been asked to put their dogs on lead's or leave."
• "Despite there being plenty of empty tables, a staff member informed us we wouldn’t be able to get a table for an hour and a half."
• "However the outdoor seating is for drinks only. You can only have food inside which requires booking."
• "Car park can be very crowded."
• "We were enjoying our experience outside on the balcony until it started to rain. We asked if we could continue eating our food inside. We were asked if we could perch on the stools (family of four) To add insult to injury a gentleman comes in with his dog to shelter from the rain and gets a five seating dining table and bowl of water for the dog."
• "On a sunny day there is nothing better than to sit in a pub garden enjoying the scenery."
• "Fantastic location and setting, but fast going down hill due to poor customer service and attitude."