Il Rosso Reviews Summary

Service

Pros:

• "The staff were very helpful."
• "The service throughout the night was perfect and it felt like we were part of the family."
• "Attentive staff, cured the wobbly table when it was pointed out to him."
• "The staff were lovely and polite."
• "Very polite and tender staff services which delighted us the whole evening."
• "The service was good (earning the 8% service charge they add to the receipt)."
• "The staff were very good and the service was excellent as we had 10 on our table."

Cons:

• "The service was shocking, we ordered orange juice and received our breakfasts before the juice came."
• "Poor customer service. Rude girl behind the bar & very unhelpful."
• "Ordered the drinks and meal when we arrived due to time limit. Drinks took forever to come."
• "Attended 20th December for works Xmas party.. absolute nightmare!.. Not enough staff."
• "Terrible management - no hospitality - rude and didn’t seem like they wanted to be there."
• "When challenged management were dismissive."
• "Unfortunately the service wasn't very switched on during our visit."

Food Quality

Pros:

• "The restaurant is clean and comfortable, the staff are great and the food is amazing."
• "Very pleasant, food very good lots of it, staff friendly and don't trouble you."
• "Great food. The Sunday dinners are fantastic here."
• "The food was amazing, the drinks where price into the higher side of things but where it really shined was a the starters."
• "We both had the tapas at £15 95 a head and the food was absolutely delish."
• "Food was lovely. It was hot and they served a whole table at once."
• "The Chicken Supreme with a side of Parmesan Cauliflower Cheese was bliss."

Cons:

• "The meal is always good and it’s great food usually but today all our meals was salty to taste."
• "WORST meal I’ve had in 20 years."
• "The Breakfast arrived cold and my friends order was wrong."
• "When the food came (mainly Sunday roasts) it was cold and tasteless! Beef was tough, mash was grainy and dry."
• "One of us had the scampi and which was well over cooked and the chips were soggy."
• "4 OUT OF 5 FAMILY MEMBERS GOT FOOD POISONING THANKS TO THEIR SUNDAY DINNER."
• "The meal was not fantastic and the lamb meat looked as if it had spent a good amount of time under the heat lamp."

Parking & Accessibility

Pros:

• "If you park in the car park you must register your car at the bar or you will get a fine."
• "They have also taken some of the car park at the back away to create an outdoor area that works well."
• "There are a few disabled parking spaces, and access to the restaurant is suitable for wheelchair users and buggies/prams."
• "Had my father's wake in the terrace, the buffet was very good excellent food fantastic service."
• "This is a large, very tastefully decorated restaurant."
• "This place oozes quality but also caters for most tastes whether Italian, festive, pizza or veggie cuisine."
• "There is a good selection of food and drink on offer and it's very reasonably priced."

Cons:

• "I had to pay £75 for parking in their own car park at the exact times of my reservation and I could even prove it."
• "VERY OVER PRICED and over crowded."
• "Drinks took forever to come and the wine we ordered for the main meal turned up with the dessert (and bill)."
• "I was most surprised to note that you allowed dogs inside."
• "Eggs and bacon overcooked but I ate it all and was satisfied."
• "When the main arrived 3 of us asked for mayonnaise, 1 small pot arrived."
• "The Covid secure measures were a joke, we had our temperatures taken from about 1ft away by the manageress without a mask."