Pelham House Reviews Summary

Staff and Service

Pros:

• "Staff were so friendly, funny and professional, it was like staying in a 5 star hotel!"
• "Staff were very attentive."
• "I was astonished by how attentive the staff were."
• "The staff and catering were excellent."
• "The staff were friendly and attentive without being intrusive and the whole day ran like clockwork; thank you to the whole team at Pelham."
• "Every single staff member was so kind, jubilant and professional and we are so grateful for their help in making it the perfect day."
• "The waiter was simply professional, efficient and charming."

Cons:

• "The manager on the day was described by multiple separate guests as 'overly stressed'."
• "Agree with @beckylucy staff (apart from a couple of staff) in general they were rude and felt like none of them wanted to be there."
• "The management staff on the day were miserable couldn’t crack a smile once."
• "Very disappointed, attended for a wonderful wedding but staff were rude and useless with very sticky fingers."
• "Such a shame that the staff struggled to show any kind of friendliness."
• "Sadly, the receptionist was unwelcoming and shirty."
• "Staff weren't overly interested in how the stay was."

Accommodation and Facilities

Pros:

• "Our room was very spacious, comfortable and spotlessly clean with a massive bed."
• "The venue itself is stunning with beautiful grounds and lovely ceremony / reception rooms."
• "Our room was sizable - a huge double bed, single bed for our eldest and cot for our youngest and still plenty of space."
• "The rooms were stunning, each had individual styles to them and the Pelham Suite for the newlyweds is absolutely massive, it could function perfectly well as an apartment in its own right!"
• "We stayed overnight and the rooms were of a high standard and comfortable."
• "Rooms were clean, well equipped/presented and comfortable."
• "The room we had was full of character but also in terrific condition and modernized."

Cons:

• "The hotel is definitely not as it looks online, in reality it's dated and old fashioned."
• "The room was not particularly clean and the furniture looked cheap."
• "The small room had an amazing large bed, so no space at all for your suitcase or your belongings."
• "The room was on the top floor and as such, had very poor headheight, not ideal for my 6ft 3 husband."
• "The room was extremely hot and stuffy which meant we had to sleep with the window open all night and could hear everything going on outside."
• "Our room was disappointing for the price."
• "The bed was made of two singles which started to separate during the night."

Food and Dining

Pros:

• "Breakfast was cooked to order and could be eaten in the dining room or stunning garden."
• "The food is amazing!"
• "Wedding breakfast was superb, our compliments to the kitchen team, servers were on point and the attention to detail first class."
• "The food was first class and service impeccable."
• "The food, the service, the catering, everything was perfect."
• "The food and drink was exceptional and well received by all our guests."
• "The catering was amazing. The food was excellent, well timed and tasted delicious."

Cons:

• "There was no cocktail waiter that night which was disappointing."
• "The actual food at breakfast was also laughable."
• "The hotel is lovely but we were very disappointed with breakfast."
• "Breakfast overpriced for 1 rasher of bacon 1 sausage 1 egg half tomato half a piece of black pudding coffee poor breakfast warm. bread stale £14.95 not great."
• "We waited 45 minutes for breakfast and heard other guests waited an hour and a half."
• "The evening meal was good and so was the breakfast."
• "The food smelled amazing and was great portion sizes."

Location and Accessibility

Pros:

• "Being located just off the High Street, it made for easy exploration of the town in the evening."
• "The hotel itself was very accessible to nearby sights like the castle and Anne of Cleeves House."
• "Great location 30 seconds off the high street but set back in its own courtyard so it has its own unique ambience."
• "A beautiful venue with great grounds​ for the kids to run around in."
• "Amazing historic venue in the heart of Lewes."
• "A lovely, stunning venue nestled amongst a historic medieval village."
• "Pelham House is an oasis set in the heart of historical Lewes. The house and gardens are beyond beautiful."

Cons:

• "Parking can be tricky but they do have on site parking."
• "Very expensive, signal is bad and closest parking is train station…"
• "There is very minimal parking."
• "Parking on a first come first served, no restaurant service Sunday to Thursday!"
• "There's little to no parking, unless you get lucky prepare yourself for a long walk."
• "The only downside to the venue is the lack of disabled access."
• "Wheelchair users are limited to the top level of the garden - there is no slope to the lower level - which Is frustrating as the ground look stunning."

Wedding and Events

Pros:

• "Beautiful venue and the perfect choice for our wedding."
• "The most beautiful setting for our daughter’s wedding day, having lived in East Sussex all our lives, we never knew this was here just off the main high street, entered through a courtyard, once inside it is truly breathtaking and beautiful and very elegant."
• "A gorgeous wedding venue, so pleased we had our day here."
• "Ideal location for a wedding with the entire venue being given over as sole use on the day."
• "The silver service catering and friendly professional staff are outstanding."
• "Pelham House were utterly superb from start to finish with my daughter’s wedding."
• "The wedding was beautiful as was the venue."

Cons:

• "Flow of people (such as viewings) & the rush for next wedding event can make the mornings feel rushed."
• "The same situation may occur due to poor staff and management."
• "Communication/Organisation could be improved."
• "The management team are missing a bit of attention to detail which would really make this wedding venue a complete package."
• "Sadly I do have to note one small downside which in my eyes was the organisation of the day."
• "The venue neglected to inform us of this, till we had the sound cutting out during a very crucial part of our wedding."
• "They blocked disabled access so wheelchair user had to watch first dance from bottom of stairs."

Management and Responsibility

Pros:

• "Whilst we consider ourselves a fairly easy-going couple, nothing was too much for the Pelham team."
• "The team is so well organised and having everything in one place from the ceremony, to the food, and accommodation was so convenient."
• "On the day, the team were fantastic in helping us set up all the little details that we had planned."
• "The team at Pelham are so professional, the day went without any problems."
• "Thanks to Danielle, Rory, Bea and the whole team for making our wedding day so special, right before lockdown - and for making it look so effortless despite the many changes we had to make in the lead up."
• "We only have amazing positives to take away from our experiences with Pelham – the location, the food, the staff, the rooms, the service, the gardens, the support & planning and so many incredible comments from our friends and family."
• "A massive mention to the staff who make the day go seamlessly, specifically India, who couldn't have done more."