Watermill Reviews Summary

Food Quality

Pros:

• "The food was amazing and had a lovely atmosphere."
• "The food both days was absolutely excellent!!"
• "Food was excellent I had the 3 course Christmas menu and its was amazing from starter to pudding."
• "The food was cooked to my liking and reasonably priced."
• "The food was fantastic, piping hot and very filling."
• "All the food was delicious. We aren't vegetarian but I ordered the ultimate veggie burger and I was not disappointed."
• "Food was 10 10."

Cons:

• "Sorry but one of the worst meals I've ever had!!"
• "The food- not good. Not worth the price paid."
• "The beef burgers themselves were burnt on one side but not as you would think."
• "Chicken dippers and other fried items were very dark from being over fried."
• "The Sunday roast was luke warm not that inviting had ask for it to be warmed up, gammon was tough couldn't cut with steak knife."
• "Food very overpriced. Had the Pork Belly that was as tough as an old boot."
• "Food was dry and fatty."

Service

Pros:

• "The staff are so attentive and always have a smile on their face."
• "Staff very friendly helpful and well trained."
• "Clean and bright pub with friendly and welcoming staff who were happy to join in a friendly conversation."
• "The Manager and his staff were incredibly friendly and provided us with everything we needed and more."
• "We were greeted with a smile."
• "A massive thank you to Emma who was polite, professional and beyond helpful."
• "The service by the waitress was excellent her customer service skills were great."

Cons:

• "The duty manager, plain rude and moody."
• "Appalling service tonight."
• "Waited 20 minutes to get served at the bar to order food."
• "The management is poor, and the girl in charge on the night was more interested in checking the tills rather than serving waiting customers."
• "The food that our group of 6 was all tepid... the staff uninterested and really an uncomfortable atmosphere."
• "The one waitress really needs some customer service lessons, she was so surly I wondered why she was in the trade."
• "Service was a little slow."

Atmosphere & Location

Pros:

• "Nice views of the canal and a nice outside terrace next to the canal."
• "Lovely looking pub. Good location."
• "Beautiful decor, friendly and welcoming staff, lovely atmosphere."
• "Been here a few times, love the outdoors by the canal and the inside feels cosy."
• "A beautiful pub /setting, finished off outside with drinks watching the barges go by in the sunshine.... such a perfect day."
• "Enjoyable surroundings by canalside."
• "Lovely place in a great location."

Cons:

• "The place was filthy, the bar covered in dirty glasses, dirty tables."
• "Our actual table was laid out but it was sticky??"
• "The toilets and sinks looked liked they hadn't been cleaned in months and cobwebs around the windows made it clear this place hasn't been cleaned."
• "Tables looked all sticky & marked, could do with a good weed, clean & wipe down outside."
• "The tables weren’t very clean and corners of windows etc. had large cobwebs."
• "The pub was busy, but was subsequently unclean and had loads of screaming kids that were just let loose and running wild."
• "Sitting amongst dogs and capped yobos. No thankyou. Not again."

Value for Money

Pros:

• "The Mill is great value for money and we will be back 👍."
• "Staff kept checking we were ok and prices (2 for 1) were good."
• "3 courses for £22 was simply incredible value."
• "The food was your typical pub grub slightly overpriced for what it was however with their 2 for 1 on all main meals deal with a real bargain."
• "Portions were large and to beat everything 2 for 1 on meals meant excellent value."
• "With dining offers applied, bringing the total bill to a reasonable £32 for two people, I would highly recommend the pub to passers-by and locals alike!"
• "The food was good value for money and lived up to expectation."

Cons:

• "The food took too long to arrive and was poor value for money."
• "Not worth £35 after a 45min wait, I might add, so won't be revisiting any time soon."
• "The price of a small procceco 8. 25 is very expensive."
• "Marston's the owners have almost doubled prices and in my opinion substantial reduced quality and choice."
• "Now it's the same standard of greasy food... but at the familiar high price."
• "A pint of cider and a diet coke was over £7. Won't be returning for food any time soon."
• "Prices have gone up considerably since Covid despite the VAT decrease so decided not to eat here."