MemSaab Reviews Summary

Service

Pros:

• "The service was second to none."
• "Service is exceptional. You are made to feel welcome and special."
• "The service was excellent."
• "Excellent service, amazing food and drinks."
• "Excellent, courteous and attentive service. Highest standards of hygiene."
• "Staff friendly and helpful."
• "Staff were very friendly and polite."

Cons:

• "Service wise the more senior staff really were not welcoming and at times looked at the guests with some attitude."
• "Service was not overly friendly, but certainly wasn't bad."
• "Service was slower than I would have expected, especially as we neared the end of our meal and wanted the bill."
• "Lack of continuity in service."
• "Service was a bit slow."
• "The service was appalling. How can you get 9 things wrong such as bringing the wrong food to the table then bringing two of the correct dish then my wife and friend had to wait because theirs was forgotten."
• "Staff could be more proactively attentive."

Food Quality

Pros:

• "Impressed with the quality of food."
• "The butter chicken and paneer starter are unreal."
• "Absolutely stunning fine dining Indian food."
• "The food was exquisite (would highly recommend the ostrich as a starter); amongst the best Indian curry I've ever had."
• "The food was absolutely delicious."
• "The main courses were exceptional very tender lamb dish, a flavoursome king prawn dish."
• "The food was the best ever from an Indian restaurant."

Cons:

• "When you are paying £15 for a curry you expect the portion to be generous but it wasn't."
• "Overpriced for what was served up."
• "The portions of the starters were tiny."
• "The Rogan Josh tasted like the curry was from a jar/ can."
• "The curry sauce that came with it had a strong taste of tomato soup."
• "Paneer was flavourless."
• "The food was not as good as I remember on my last visit (3 years ago)."

Atmosphere

Pros:

• "Delightful dinner experience just a short walk from the city center and Nottingham castle."
• "Atmosphere was lovely."
• "Inviting and relaxing atmosphere with stunning decor."
• "Lovely place with great atmosphere."
• "An amazing atmosphere, beautiful authentic Indian themed decor."
• "The atmosphere was amazing."
• "The ambience was beautiful."

Cons:

• "Having feet constantly running behind you with large trays of food is a little annoying."
• "No part of the dining experience felt personable; the feeling we got from the staff was 'just tell me what you want so I can get it', no conversation, no smiles, no nicetys."
• "We were ushered out after we finished our meal and told we only had a limited time to eat."
• "No enforcement of Covid rules. Some staff wandering round with visors worn like baseball caps, not covering their faces."
• "The only thing that detracts a little from the visual appeal of the place, are the sheer number of award stickers in the window."
• "The biggest downfall of the evening was that they are not child friendly, e.g no changing table."
• "Very sorry to write a bad review but my advice would be not to go on a busy night because the service suffers and lets the place down."

Value

Pros:

• "With the 50% off scheme I couldn't pass up on the chance to visit and I'm so glad I did!"
• "Not expensive, excellent value for money."
• "Service was excellent, food was excellent, lovely good sized portions, not cheap - but in my opinion good value."
• "Fairly priced for the portions received and excellent service all contribute to a fabulous time."
• "Also prices for the wine are reasonable."
• "Money well spent!"
• "Not the cheapest but good value."

Cons:

• "We went for the early evening set menu. I would probably not recommend this set menu for others because the value for money was not great."
• "Ordered a set menu which includes poppadoms as a ‘pre-starter’ went to pay and was charged additionally for them."
• "Good quality food but incredibly expensive."
• "£9 for a glass of wine? Come on. Daylight robbery."
• "Hope the daylight robbery and 10% service charge goes towards renovating the outdated interior."
• "Food was overly salty and incredibly expensive (more than twice as expensive as Kayal for example)."
• "The menu rates are a little overpriced."

Management

Pros:

• "Responsive management."
• "The manager along with the staff looked after us."
• "The owner said 'we will look after you!' He was true to his word, the team were brilliant!!"
• "Amita the owner ensures to look after all the guests with 100% genuine care."

Cons:

• "The manager's appalling behavior."
• "His actions and attitude left me utterly disappointed."
• "He proceeded to make snide remarks, insinuating that I could not afford the food at his restaurant."
• "The staff/manager basically blew off any complaint so customer service is rock bottom too."
• "After complaining to the manager, he was trying to convince us that it wasn't the food we ate at the restaurant."
• "The manager approached me with a condescending demeanor."
• "Please avoid it at all cost. I think staff, managers are quiet rude and can’t take any criticism of the quality of food."