Asda Cambridge Superstore Reviews Summary

Customer Service

Pros:

• "Excellent customer service received to my sister and I on our visit yesterday... The Young chap on bedding dept called Lewis went above and beyond to find what we were looking for."
• "Fran went above and beyond to give us excellent service."
• "Thank you to the 2 gentleman and the lady at the cashier for listening to me and giving me the benefit of doubt."
• "The man on the checkouts scan machines is nice and helpful as well."
• "Two very kind and thoughtful staff members."
• "The staff member dealing with grocery orders was so helpful and so kind."
• "The staff are friendly, helpful and polite."

Cons:

• "When we got to customer services they said no sorry our policy’s have changed and they would not change it for her."
• "Placed an online order over £50 worth was missing called up told be refunded never did called a further 3 times and never received my money or my food never place online order as they actually have children working there with no training what so ever."
• "I am quite annoyed that i can not get through the babble on the phone to actually speak to a live person."
• "Customer service is dreadful. I've been shopping in this place for the last 20 odd years, & customer service is going down really fast."
• "Appalling customer service, arrived at till with 3 year old asleep on my shoulder, unloaded whole trolley like that with no offer of help, guy on till rude, scanned everything thru at once and didn't offer to help bagging."
• "Terrible customer service. Managers always passing the buck to someone else."
• "The worst Click and Collect Service anywhere, expect to wait at least 10 minutes before they come with your items."

Product Quality and Pricing

Pros:

• "Great supermarket with good prices and good quality items."
• "Everything there is well priced."
• "Prices are affordable."
• "All pricing competitive."
• "Have been visiting this store for the last one year. Best price and Quality you can get compare to other supermarkets in Cambridge."
• "Large parking lot & convenient shopping."
• "A good sized store and car park, good variety of items too."

Cons:

• "The prices displayed on the till for most of their products are not the actual prices they are sold."
• "Just purchased some garden furniture which arrived stained and damaged."
• "The fruit had to be thrown away the next day, not keen on their produce."
• "Fruits are often in a very bad (unacceptable) state: rotten or low quality, overripe, etc."
• "Half the items I ordered weren't available and they didn't substitute the bread so I had no bread."
• "The quality of the products are not very good and we had to wait more then 2hrs for a delivery that apparently was late."
• "Sorry ASDA, you have sold me a moldy filo pastry."

Store Experience

Pros:

• "With a Pharmacy, Foreign currency exchange, photo printing and hot food (including made to order pizzas), this store is a good place to go for the weekly shop or a one off mid week visit."
• "Good selection of clothing and homewear."
• "It's an ASDA. Ideal location for me. Plenty of cycle parking."
• "They've things from groceries, poultry, frozen, vegetables, fruits, bakery, diary, toiletries, home appliances, clothing."
• "The selection of goods is great."
• "Great parking for upto 4 hours in the shared car park, decent selection of food and homeware items, the store has a kind of fluid layout, which makes it easier to locate things as you shop."
• "They also do home delivery, hence very convenient for customers."

Cons:

• "Very busy. Needs to be 24 hour and needs a cafe to take the overflow of customers at the shopping centre."
• "Absolutely disgusting toilets. no disabled toilet either."
• "Most of the staff is not wearing face masks... which is unacceptable in a covid-19 time."
• "Extremely busy shop on the weekend. DON'T go there on a Sunday after 2 unless you want to queue for half an hour to get out."
• "If you really want to try a lousy supermarket - ASDA Cambridge is the obvious choice. It is messy and partly dirty."
• "Visited Asda at the Beehive this morning and was absolutely amazed at how many members of staff were not wearing masks."
• "It is always crowded. Many people drive car and shop here, and makes you hard to move between the shelves."