Queen Street Tap Reviews Summary

Food Quality

Pros:

• "The food was delicious! My son had chicken burger and chips on both occasions that we order food. And my daughter and I both had margarita pizzas and chips."
• "The food is good."
• "Food was tasty too."
• "Food excellent, well cooked and plentiful very well presented."
• "Food is excellent and priced well."
• "Really good food, really good prices, friendly family atmosphere during the day."
• "Food was good pub grub. Its worth a visit! Pizza was great, chicken wings superb."

Cons:

• "Also, if anyone has allergy problems, there are NO ingredient lists on the menu."
• "Decent selection of drinks and food, however the food was poorly executed. Burgers were well over cooked, more char than meat."
• "Not only was the meat undercooked chips and onion rings were soggy and cold."
• "The pizza was tough and expensive and the fish and chips weren’t up to much."
• "The food has gone downhill dramatically as of late."
• "Food was ordered incorrectly... it looked microwaved and was rubbery, it was awful."
• "Tired the Katsu chicken burger unfortunately I was extremely disappointed with it I couldn’t even eat it had no flavour and it was dry chips were not cooked very well."

Staff and Service

Pros:

• "Staff were very helpful and rooms were clean."
• "Great service from Tommy."
• "Staff really welcoming and helpful."
• "The staff were lovely too ^^."
• "The bar staff were also really nice, friendly and helpful."
• "Staff friendly and polite."
• "Staff do an amazing job."

Cons:

• "Service externally slow I ended up waiting 15 minutes for a drink."
• "On asking for a refund just for the food that was uneattable I was treated with great rudeness and disrespect."
• "When FIL went to complain he was given bad attitude by the manager."
• "Staff are rude, got sat down at a table. Ordered then member of staff came over and said you can't sit here this is someone else's table."
• "I complained and the attitude was disgusting, just a few shrugs and excuses of 'I don't know' 'sorry there's only one chef at the moment, the other one has popped out'."
• "Service was absolutely awful... there was approximately 2 hours between the first and last meals being served."
• "We had booked, 3 bar staff totally ignored us before a member of staff deigned to serve us."

Ambience and Environment

Pros:

• "Nice bar inside, tables great with mini tvs on."
• "Such a sweet place, always loved it, lovely atmosphere."
• "Great Pub Come Bar... Serving A Fine Range Of Craft Beers, Ciders & Spirits... A Stones Throw Away From The Station... Great Food & General Ambience For A Day Time Drink 👍👍👍"
• "Modern, industrial styled bar and restaurant with a sense of identity. Fantastic refurb."
• "Lovely pub! Plenty of tv screens to watch sport."
• "Good experience, overall nice bar with great, friendly bar staff and a relaxed atmosphere with Pool tables, good music and a nice place to sit and chat with friends."
• "Really nice relaxing atmosphere, dog friendly."

Cons:

• "Just be aware that if you stay Friday and Saturday nights it might be just a bit noisy."
• "It was really cold in the Queen Street Tap, which made it a tad uncomfortable."
• "The bass was so loud it felt I was trying to sleep on a vibrating massage chair in busy shopping mall."
• "The noise was terrible. On Weekends there is a dj."
• "Banging music vibrating the floor all night till 2.30am, wifi not working, child's bed only had thin sheet and no duvet, manager only offered us a refund if we handed back the keys at midnight when we had a young child with us and nowhere to go."
• "Like trying to sleep in the middle of an acid house party."
• "Was like sleeping in a nightclub till 2.30am then loud shouting outside for another hour as people left."

Facilities and Cleanliness

Pros:

• "Cosy but a comfortable bed and nice, simple styling."
• "Room was clean and nice."
• "Rooms were clean."
• "The rooms at this hotel are basic but clean."
• "The rooms though small were comfortable beds with lovely warm, fluffy duvets and new ensuite shower room."
• "Lovely modern ensuite rooms at competitive prices."
• "Very pleasantly surprised at the accommodation."

Cons:

• "The basin was cracked, and the coat/robe hook on the rear of the door was hanging off and the toilet seat was not fixed properly."
• "The room was very shabby. Stains on carpet, walls, cushions, bathroom was dirty."
• "The table had not been cleaned and the previous occupants food and hair still on the table."
• "No lift to 1st floor and it is necessary to go outside in garden to go upstairs to enter rooms."
• "Crack in the sink, taps didn't work properly."
• "If the public area is this dirty heaven knows what the kitchen is like."
• "Disgusting men's toilet been in there 3 times now and I still have too paddle through piss every time."

Value and Pricing

Pros:

• "By 1 cocktail and get 1 free absolute bargain."
• "Delicious food, excellent drinks & fantastic service!"
• "The beer was in excellent condition, I went in the one pint, while waiting for my bus, had two and caught the later bus."
• "Food is amazing, drinks are lovely also have 2for1 cocktails all day."
• "They also offer 241 cocktails which is a good deal."
• "As i write this i am enjoying a full english breakfast, this is about the fourth time i have eaten there and it is fantastic value."
• "Price was very good and the menu looked interesting, but not tested on this occasion."

Cons:

• "Feel robbed at £6+ for a bottle of alcohol free beer that could have been purchased at a pub not too far down the road for less than 1/3 of that price."
• "AVIOD THIS PLACE IF YOU DON'T WANT TO RUIN YOUR STAY IN DEAL!!"
• "The portions are really small and pretty appalling."
• "Also the food took ages and was dry and the portion size small."
• "Excellent customer service, the prices are good although we still left hungry."
• "Half the menu wasn't available, i.e. no pizzas, no fish."
• "Food is average better off going to Norman wisdom down the road."