The Surrey Reviews Summary

Service

Pros:

• "Food was amazing, very warm welcome soon as we walked in."
• "Fantastic for a pre drinks meal with mates or if you just want to pig out."
• "Greeted by very pleasant young bartender, helping us through Senior menu etc."
• "Nothing was too much trouble."
• "We were served by a fantastic blonde waitress - we can’t quite recall her name - Debina?? But she was just lovely and couldn’t do enough."
• "Tracey the bar maid was very helpful with her service and smiles."
• "Outstanding service and friendliness from Sabine."

Cons:

• "A couple of weeks ago me and my husband walked into The Surrey for a pint... We went up to bar and was rudely told by a large gentleman behind the bar... Very rude and abrupt."
• "The behaviours Of the colleague is shocking just an update I think that they have given my daughter food poisoning."
• "No acknowledgement, greeting smile whatever."
• "Not a child friendly pub, terrible atmosphere."
• "Service behind the bar was slow and disorganized - only one person serving at lunchtime on a Sunday."
• "Very slow service for a prebooked party of 28."
• "Went to a funeral wake there and they knew there would be a lot of people coming back and there was only 2 bar staff and they were rude."

Cleanliness

Pros:

• "It's clean and tidy most importantly affordable for everyone."
• "Men toilets were clean."

Cons:

• "Waited 45 mins for 2 deserts the tables were dirty too they collect the plates but they don't wipe the tables down ready for the next customer."
• "Table was dirty and glasses weren’t collected from the table."
• "The table was so dirty and sticky asked 4 times about getting it cleaned it was cleaned in the end she said it wasn't cleaned from the night before."
• "The high chair was filthy - baby wipes came up black when used to clean, old food stuck all over the chair."
• "Dirty drinking glasses! Glass should be clear not milky grey."
• "Dirty toilets had young granddaughter with us so that was terrible!"
• "Pot holes on entrance to car park need to be addressed as they are very deep and hard to see at night."

Food Quality

Pros:

• "I had steak pud with mash green peas and an Apple pie with ice cream all this for £4.99."
• "The food is great for the price, portion sizes are very generous."
• "Not a bad meal, had the mixed grill burger and got a lot of meat for my money."
• "The food is always good."
• "Food is great value for money and well cooked."
• "Absolutely enormous amount of food and cooked perfectly."
• "The food was perfect from the first mouthful to the last."