Cos of London Reviews Summary

Quality of Workmanship

Pros:

• "Cos made the engagement ring for my parents almost 25 years ago and now for me and my fiancé, custom-made exactly how she wanted it."
• "He took my broken lucky wooden ring and reproduced it in silver, reworking it perfectly."
• "Cos is one of a kind, he has such an amazing personality and gift of making beautiful jewellery."
• "Absolutely brilliant. Cos made a signet ring for me and anytime there has been a slight problem with it the same day he fixes it."
• "Cos resized my engagement ring quickly and beautifully and was really helpful in ensuring I got the right fit."

Cons:

• -

Customer Service

Pros:

• "Cos always greets me and my family with a welcoming, friendly smile whenever we walk into his shop."
• "He is so friendly and I didn’t feel the pressure to buy that you may get elsewhere."
• "Very impressed with the service here from Cos! My engagement ring looks absolutely beautiful."
• "Cos is such a delight to deal with! I’ve just picked up a ring I was given for my 50th that needing adjusting to fit properly on my arthritic finger."
• "Thank you so much Cos for polishing up my fiancée's engagement ring for our wedding! You did a wonderful job and so kind of you to do it as a gift from your heart."

Cons:

• No explicit negative comments about customer service were provided, but one review mentioned feeling judged and turned away without assistance.

Personalization and Bespoke Services

Pros:

• "Cos made me the most amazing bracelet in memory of my dear friend. It is so unique just like her."
• "Cos was introduced to me from a good friend... made a perfect ring for me but most importantly he's a fantastic man."
• "Cos has done a wonderful job of transforming my mother in laws earrings into two beautiful pendants for my daughters."
• "My mum had lost her engagement ring and Cos was able to recreate the exact ring using a few blurry pictures."
• "Cos was able to make adjustments specifically to his taste, I gave him the komboloi today on Christmas Eve and he absolutely loved it."

Cons:

• -

Generosity and Extra Services

Pros:

• "I went to Cos to get an engagement ring for my beautiful fiancée. He even created the wonderful ring under the budget I had given him."
• "Cos resized the wedding ring while we waited and even polished it to new."
• "Cos resized two rings for me, including an engagement ring. He offered the service for free as I was a new customer."
• "He not only re-sized it, he took both my wedding ring and engagement ring and polished them for free."
• "Thank you Cos, for polishing my cross and making it gleaming new and once again not accepting payment."

Cons:

• No explicit negative comments about generosity or extra services were provided in the reviews.