Chatime Reviews Summary

Customer Service

Pros:

• "Service is really friendly and patient."
• "The service is really good and friendly and although the place gets busy quite often, the line is fast."
• "Was served by a young girl called Ruby, such a lovely girl! I was so pleased by her amazing customer service and she really made my day."
• "The customer service is really good and they have an app also you can order and pick when you arrive at the shop."

Cons:

• "worst service ever."
• "Disgusting customer service. They made my drink wrong and when I told them they all shrugged their shoulders."
• "Terrible customer service!!! They were very rude when I asked about certain flavours."
• "The first time I've ever comment here because of the worst service attitude I've ever experienced in my life in this shop."
• "Really long queue only for an incorrect order. When I told them it was wrong, the manager of the shift got upset at me."
• "Extremely rude staff. Glared at me for no reason whatsoever."
• "Extremely rude workers! I don’t know what happened to those workers that make them can’t speak politely to customers."

Drink Quality

Pros:

• "I had the honeydew melon bubble tea and I loved it."
• "Mango fruit tea was delicious."
• "The mango pearl was like a burst of flavors when in mouth."
• "Peach milk tea with tapioca pearls - lovely!"
• "The best bubble tea in Chinatown and perhaps the most underrated. It has a richer tea taste than its rival Biju."
• "The bubble tea is good and there is an infinite amount of options to choose from."
• "As a Taiwanese, I would say their bubble tea is the most authentic ones you can get in London."

Cons:

• "The brown sugar is super super sweet, but I know some shops put too much brown sugar on it...But the Taro milk tea was unacceptable."
• "The taro milk tea was GROSS."
• "Taste of the bubble tea was below average as usual form this branch."
• "The bubble tea they served me was unbelievably watery."
• "please please please DO NOT get their matcha milk latte!! It tasted like water loaded with a terrible aftertaste."
• "My bubble tea tasted like fish sadly, the tapioca pearls were great but could not out do the taste and fishy smell of the tea."
• "Milk tea was very watery."

Price & Value

Pros:

• "Great prices though!!"
• "Bubble tea here tastes great with loads of options at reasonable prices."
• "I've been there for the first time, service was fast, tea was superb and for reasonable prices."