Address: 403 Edgware Rd, London, NW9 0HX, United Kingdom
Phone: +442039937034
Rating: 3.8
based on 778 reviews.
Customer Service
Pros:
"After requesting an appointment through the bookings team and having no luck, the lovely Harry called through to us and arranged some repair work for us very happy with overall service 5 stars to Harry and Farah they need more staff like them two!"
"I am satisfied with all the staff and colleagues at the dealership. They are highly professional, courteous, and willing to explain everything that is beneficial to us."
"Thank you very much Mercedes Benz Colindale you guys are very well-organized."
"Matt and his colleagues made me feel welcome and communicated with me through the process of getting my car serviced."
"Really friendly service. I was made to feel comfortable and secure with Ikram."
"Farah was the person who handled my service appointment and she was fantastic."
"I had a fantastic experience at Mercedes Benz Colindale, and I want to commend Shullyann for her exceptional service."
Cons:
"Poor customer service, long wait times when you are simply dropping off the car for a service."
"The customer service provided was slightly unprofessional and not very organised."
"They were extremely unhelpful in sorting out this problem and claimed that testing didn’t show any issue."
"I have had the worst car service ever. They did not know about my car booking."
"Even after the service, the car was filthy."
"No paper work, no summary of work done. Keys just handed to me. Car not even cleaned properly."
"Mercedes colindale parts department on the phone is very unprofessional and rude."
Sales Experience
Pros:
"We bought our new vehicle from Mercedes Colindale our sales executive Ikram Khan was extremely help and knowledgable."
"I don’t know how to express my feelings I am so happy with my new vehicle all because of my favorite salesperson Ikram Khan."
"I’ve been looking for a car sometime now, and I came across a car that I thought I would go and find out about, Ikram was the best sales advisor."
"I am so happy with the service I received from Ikram Khan."
"Had a great experience purchasing my Mercedes GLA from this branch and the excellent service I received from Ikram."
"I travelled from the North of England down to london to collect my new Mercedes-Benz kindly arranged by Mr. Ikram Khan."
"I had an amazing experience thanks to Ikram Khan due to his customer service and sales experience."
Cons:
"The car was sold to me with a scratch and worn brake pads, and despite the issues, no one took responsibility."
"Mercedes need to sort out the people they hire its ruining your own reputation hiring these fools."
"Never NEVER NEVER buy a car from this Mercedes. After sales customer service is absolutely appalling."
"However, just as we were about to drive away, I noticed a small but unfortunate dent on the rear left passenger side fender."
"I feel like they were intent on just getting us there and trying to fob any car off on us for a commission."
"Terrible service today for a booked appointment with Muhammad Jack to view a c43."
"I don’t recommend you to buy a used car from this branch as I am not the only person who has bought a dodgy used car from Colindale."
Vehicle Service and Maintenance
Pros:
"I bought a Mercedes e class from this shop and It's amazing. Very happy with the services they offered to me."
"I recently visited Mercedes Benz Colindale for a service and Dino was fantastic."
"I recently had my car serviced at Colindale and I was very pleased with both the outcome and the customer service from Sally."
"Dino was very helpful with frequent updates and breaking down technicalities."
"The whole process from booking my car in for service (and additional issues), to communication from the service team and especially Matthew, to carrying out the work and collecting the vehicle was extremely efficient."
"So much better than previous visits. Booked quickly by phone for the first time ever. Seen quickly at reception, car taken in quickly and constantly updated during service while I was waiting, car washed externally too and whole process was efficient."
"The work was done professionally and competently."
Cons:
"The sequence should have gone: 2021 B Service, 2022 A Service, 2023 B Service. Except the sequence went: 2021 B Service, 2022 B Service, 2023 A Service."
"I had my car serviced and MOT booked last week, when I came to pick the car up, it had been damaged on the right hand side."
"The car was cleaned to a poor standard with visible debris."
"Car came back with an oil leak! Not moved since I drove it back and now my newly cleaned driveway has a dirty stain on it."
"I request a full service which I pay for on a monthly basis and unfortunately no full service was carried out."
"I collect my car after service and the following day I notice that the air vent was broken."
"My mother waited an hour for a pre-booked service because they couldn't find her paperwork!"