The Alleyn's Head Reviews Summary

Staff and Service

Pros:

• "Friendly and helpful staff."
• "The staff here at alleyns head... have been nothing but helpful."
• "Manager was super great,"
• "The staff were sensational. Really good communication and problem-solving throughout."
• "Good customer service from Joyce Nicki and Lewis."
• "Staff Sonia Amelia and Annetta did most excellent looking after all our needs for food and drinks."
• "Staff very friendly and helpful, Rob and his team are great."

Cons:

• "Arrived and surly woman who I discovered later was Management (!) served me in a most reluctant fashion."
• "Very rude lady serving there."
• "4 people standing behind the bar and pulling grumpy faces."
• "I’ve been back a few times and the service is so slow."
• "Staff didnt seem to care and service was poor."
• "Extremely poor customer service and unprofessional staff."
• "The chef came out of the kitchen and was more interested in chatting to her friends than actually doing her job."

Food Quality

Pros:

• "The food was exceptional."
• "18 teenagers fed, and 18 totally empty plates."
• "The food as always is exactly what I want from an English Pub."
• "The Sunday chicken roast is however pretty decent and good value."
• "Awesome steak and posh fish and chips which includes haddock and cod."
• "The buffet selection was absolutely delicious and thoroughly enjoyed by all."
• "The food was outstanding for the money."

Cons:

• "Horrible food. Drink was okay ... but the food was downright dodgy."
• "Food was below average."
• "We went here for a Sunday ‘roast’ and received what was reminiscent of prison food or those TV dinners - scraped on a plate."
• "The food however, was disappointing. I ordered a sunday roast and got reheated potatoes and parsnips which tasted stale as did the stuffing."
• "The food has gone right downhill that's why we stopped going as it was disgusting."
• "Basic over priced food, which didn't have a great deal of taste."
• "Food was.poor quality, the fish was still cold in the middle."

Ambiance and Facilities

Pros:

• "Newly refurbished, find a table outside on a sunny day and enjoy!"
• "Really nice atmosphere, lovely staff and reasonably priced."
• "Nice pub. Good outdoor space but the road is busy so it is a bit noisy."
• "Decor was very Christmassy especially with the two fireplaces."
• "Very comfortable, civilised and friendly atmosphere."
• "It's like a country pub in the heart of South London."
• "Lovely pub in dulwich with a nice interior, as well as outdoor seating."

Cons:

• "Wheelchair friendly, though the tables are quite close together so not easy to manoeuvre around the place."
• "Very quiet with hardly any diners despite this being lunchtime on a thursday."
• "Left a bad taste with 4 people standing behind the bar and pulling grumpy faces."
• "Little local boozer... I wouldn't go out of my way, purely because I feel it lacks a little atmosphere."
• "Need some improvements on the toilets, but they are clean anyway."
• "Beware !!!!!!! Car park."
• "Shabby service and Manager on his break so not available AVOID PEOPLE."

Value for Money

Pros:

• "The prices are so cheap for such amazing food."
• "Food is such good value and a great range of real ales."
• "Cask club (Monday - Thuraday £2.99 a pint) is well worth a visit."
• "The wine club offer Thursday to Sunday is wonderful £12 a bottle!"
• "Great food, so well priced and good quality."
• "The food was delicious for a incredibly reasonable price."
• "Very well priced and do a Great Ale Monday special."

Cons:

• "I collected my elderly Mum and Aunt (90) from a wake here on 19th October, and parked in the car park for short period of time for the purposes of collecting them. Today I was amazed to receive a letter saying that I have a parking fine to pay of £85 (for 27 minutes parking)!!"
• "Don't visit if you have been a regular for 18 yrs and get a parking ticket."
• "£85 parking ticket because I didn’t realise you had to pay (as a customer) for using the car park."
• "Beware staff are on the fiddle I only ordered one pint I checked my bank statement and was charged £9."
• "Waited an hour and a half for food."
• "Food took over 40 minutes to arrive."
• "Negative greeting to ‘find’ table for 5 & puppy even though booked & not busy Monday night."