Bristol Street Motors SEAT Darlington Reviews Summary

Customer Service

Pros:

• "Seat staff were friendly help full polite and very professional."
• "I cannot recommend him highly enough. Thank you Andrew."
• "Jay Alderton has been the professional sales consummate in every aspect, as has Lee Stewart General Manager also."
• "Andy the salesman was funny and so very helpful."
• "The service I’ve received from the moment I sent an email and received from Andy has been fantastic."
• "A superb service from Bristol Street Motors Seat in Darlington. Andrew Rea was extremely helpful & answered all of my questions."
• "Brilliant customer service, Rory White was very helpful and answered all my questions, he provided me with an amazing car."

Cons:

• "Service was horrible everytime a question was asked jake then ran off to find answer."
• "A Terrible service!"
• "1 star is Too Much!... Don't fall for the sales pitch, once they have your money they don't give a damm, you have been warned."
• "They will make as many empty promises as they can to get you to the garage and then not honour a single one."
• "I would not recommend the Dealership to anybody or step foot in it myself as I feel that I was just a number."
• "Sales manager was not in so left my number and was promised a call. Up to now, still no call received."
• "They couldn’t be less interested. I was passed around from one rep to another and the manager was almost always ‘busy’."

Vehicle Condition

Pros:

• "Really happy with our new car thank you gareth and Moria."
• "We love our new SEAT IBIZA FR."
• "I love my car, I’m totally happy with the whole experience and I will definitely replace this car with another Seat."
• "I've just bought an amazing nearly new car which I am delighted with from Bristol Street Motors Darlington at a great price."
• "I have a lovely new car that drives and feels fantastic."
• "This our third Seat Ibiza, from BSM Darlington."
• "Not only is the car in great condition, but it is better than expected and just keeps on giving!"

Cons:

• "Drove through to inspect A car for sale, dented wing, scratches on three panels, filthy, door mirrors scratched, tyres mixed matched and unheard of manufacturer."
• "Unfortunately, the car developed a fault not long after purchase."
• "Went to see a 10 year old Merc 350e estate... The trim and alloys were badly pitted, the middle seat belt was stuck."
• "I have had nothing done. They had one simple job and now my 3 month warranty has expired and I still have a condensing back left light cover and a brand new right cover that I didn’t even need."
• "Sell you a brand new BROKEN car, then try to take your car home for the week after racing people off traffic lights."
• "Bought a skoda octavia from here... The car also has a knackered wheel bearing, rear brake problems and now it is struggling start."
• "I was repeatedly told the car is in excellent condition but when I inspected it the alloys were scuffed and there were many scratches as well as scuffs on the bodywork."

Dealership Experience

Pros:

• "In the process of buying a new Van this garage has given me the best deal after trawling around a few dealerships around Teesside."
• "Andrew kept in touch regularly in trying to find me my perfect car, meeting all of my requirements."
• "Great service here and did everything to try and save us a bit of money."
• "Amazing experience, seen John-Paul in regards to a Motability car, who was very informative, very helpful and a very honest."
• "A fantastic experience and myself and my wife were more than pleased with the overall level of service."
• "Ordered the car through Carwow and dealt with Sue from Bristol Street Motors. Drove from Scotland to pick it up and Sue made the whole deal easy and pleasant."
• "The whole buying experience was easy and straightforward, very happy with my car and given the opportunity, I would happily buy from them again."

Cons:

• "**DO NOT BUY FROM THIS GARAGE**"
• "The only reason that I have given 4 stars and not 5 is because I was told that the car would be ready for me to pick up on Thursday but it wasn’t ready until the following Wednesday."
• "Would never buy a car from these again nothing but liars."
• "Terrible customer service I am due to travel a great distance by taxi to pick up a car have several times to try and make sure car is ready and don't have a wasted journey and taxi fare."
• "Went to Bristol Street Seat dealership in Darlington at around 3.30 Sunday afternoon. Looked at cars outside for approx 10 minutes no sales person came out."
• "I reported the concern online which has still not been dealt with."
• "I went back on autotrader and within minutes of me ringing they put the car price up by £500."

After Sales Service

Pros:

• "I am also pleased with the after care since receiving the car."
• "Allan had the car ready and prepared for when we had arranged to collect it and followed up with us to make sure we were happy with the car."
• "Always a pleasure to go to Bristol Street Motors the staff a joy they make you feel welcome and important."
• "I will returning next year for my service and my MOT in December!"
• "Many thanks Andy, you were tops!"
• "Chris and Sue you are an asset to both Bristol street and also SEAT!"
• "Both Chris and Sue made us feel like we were the only people who had ever bought a car they were friendly, they had fantastic personalities they made us feel relaxed."

Cons:

• "Had my car for 3 weeks now and they still haven't paid my settlement on my old car."
• "Upon returning home and inspecting my vehicle I came across liquid lubricant splashes all over the rear lower plastic foot trim pieces."
• "Took the car for a service, waited 4 hours in the freezing cold, they were having work done, which can't be helped, but warning us beforehand to wear something warm would have been helpful."
• "I had to chase them many times for the call backs that I was promised and never delivered on."
• "It has been 2 months since I emailed no reply. Reinforced what I experienced above. Poor service and empty words."
• "Shocking !!! STILL WAIT TO HEAR FROM THEM, AND HEADOFFICE The worst service experience I had in my life."
• "Had a very upsetting service from your dealership. I had been waiting for a quote from almost 2 days and never got any good reply from you."