Vivid Ink Reviews Summary

Customer Service

Pros:

• "I was so impressed with the customer service as soon as I entered the Shirley branch."
• "Staff there very helpful and make the time to give u details on a specific tattoo you want."
• "The admins were friendly yet professional."
• "The reception team are responsive, personable and attentive."
• "Staff were incredibly nice and professional."
• "The receptionist was lovely and really accommodating."
• "The staff are very friendly and helpful and make you feel very comfortable."

Cons:

• "Disappointing first visit and time wasting."
• "And when it came to payment went to over charge me even though the session finished early."
• "Unfortunately, the artist failed to attend our meeting."
• "When she finally came over to greet me she asked what I wanted doing, so had either not been passed my images or had failed to prepare."
• "Only for the tattoo being really good, I wasn’t happy with admin staff."
• "We were not told on confirmation of appointment that only the person having the tattoo is allowed in."
• "In the end we got all three tattoos done but my third one felt rushed and I’m now unhappy with it for this reason- i felt pressured to pick the positioning and size quickly which I don’t think would have been the case had we started on time."

Tattoo and Piercing Quality

Pros:

• "Every tattoo came out incredible, with awesome levels of detail, sharp lines and pointy corners."
• "Over the moon with how my tattoo turned out and couldn’t recommend them enough!"
• "The tattoo is perfect, the lines are very clean and crisp. I'd definitely come back here for a second tattoo."
• "Amazing artist with really clean line work and awesome with colours."
• "I’m really pleased with my new Tattoo, it looks amazing and the whole experience with these guys was second to none."
• "I am also so happy with my piece it looks amazing with unreal detail and shading."
• "The tattoo is absolutely perfect, truly capturing the personality of my beautiful pug."

Cons:

• "The details of tattoo are rubbish, cycles are not round, spots are not round, lines are not straight, fonts look different from what I gave her."
• "I got a serious infection on my tattoo which will need more work on it now to clean it up."
• "The lady who pierced my ear did it very wrong... I had to take it out and get another piercing done."
• "I can’t believe I had a so ugly tattoo in my neck!!"
• "Today I had a tattoo with Kay, it is a very simple pattern with my own designed. However, she did very bad and made my tattoo ugly."
• "Just wish my first tattoo was better!"
• "The only thing i would say is the tattoo beds are not comfortable need new ones."

Studio Environment

Pros:

• "The studio was clean, receptionist friendly and I felt comfortable and at ease by the team."
• "The studio was super clean with all H&S measures strictly followed."
• "Everything is sterile so there's no worry about cross contamination or anything like that."
• "Great comfortable atmosphere, you are made to feel welcome the moment you walk through the door."
• "The whole place was incredible and put me at great ease! The staff are very welcoming and helpful, the atmosphere is warm and the interior is lovely."
• "Studio is very hygienic and very clean, the atmosphere is great."
• "Very clean and tidy shop too."

Cons:

• "Save yourself the chance of taking the piercers depression home with you after you leave and find a different establishment to go to."
• "The piercer lady is extremely uncomfortable to be around."
• "I did come in for laser tattoo removal a while ago however I did feel slightly uncomfortable as there was no consultation carried out."
• "I won’t be coming back or recommending."
• "Staff are a bit unproactive about making you feel welcome and at ease."
• "Booked in with Kay last year for three different tattoos... By 11am I was still waiting on the sofa while Kay chatted away to other staff members and customers."
• "I haven't heard anything yet, perhaps there still is a legitimate reason for the no show?!"