Kempton Park Racecourse Reviews Summary

Event Experience

Pros:

• "A day at the race course for the auto motorcycle jumble great day out with plenty of bargains, everything for the motorcycle enthusiasts from old to new items highly recommend this event can't wait until the next one 👍"
• "I know nothing about horse racing but got invited by friends went and let me tell you the vibe was crazy everyone was having an amazing time."
• "Always a great day out at kempton races, I go to the flat races regularly on Wednesdays and always enjoy it."
• "It's a great track. From the Grade 1 King George on Boxing Day for the National Hunt enthusiasts to a cold, wet Evening flat card throughout the winter, you won't be disappointed."
• "Went to the firework display for 3rd year running, it gets better each year and this year was absolutely amazing."
• "Awesome rock and gem show with plenty of parking might be the best show I have been to in many years."
• "Had the most wonderful day celebrating my daughter's birthday. Every member of staff were so very helpful polite and cheerful the food was amazing thoroughly recommend to friends and family well done to all of Kempton thank you."

Cons:

• "It's gone downhill over the past few visits that we have made and really needs significant investment its tired and dirty."
• "The actual event felt a bit downmarket though - probably because we went on the second day, which is more family oriented."
• "Then they sold the ground ..so sellers started to dwindle."
• "Purchased tickets for the fireworks display. website showed initially 8pm fireworks starting. times then were changed to 7pm on website but we were never informed of time changes."
• "We go to the annual fireworks. We noticed that there are many more food / beverage vans than pre-covid. Equally, we only go for the fireworks; the time has dramatically reduced of show."
• "Very disappointed go every year with my children and grandchildren they closed part of the stands which made it impossible to use the bars toilets etc only stayed for 1 hour just to busy waste of money so disappointed horrible for the kids."
• "Went for the fireworks display, didn't have any oomph this year, seemed a bit flat."

Facilities and Accessibility

Pros:

• "Train station right next door to venue, plenty of bars but best to go during a race to get served quickly."
• "Motorcycle jumble is great (mainly find Bristish Bikes and spares) very good range of items."
• "Great views of the racing and the parade ring."
• "Large screens to see the races, so you don't miss a thing when they are too far away to see."
• "Massive car park, so don't worry about over filling what you can Carry."
• "Ideal for travelling by train as the station is less than 2 minutes away from the racecourse."
• "It is very well connected with London by train - just 40min from Waterloo and the Kempton Park train station is 2 minutes away by walk."

Cons:

• "Slipped on slippery shallow steps on balcony and fractured shoulder in 2 places of 27 December. Still recovering Although the venue questioned me in First Aid area no courtesy follow up."
• "Toilets very poor. Smelly and dirty. Major upgrade required."
• "The condition of the sinks in the Gent's on the ground floor are in a disgraceful state."
• "Only gripe I may have is the lack or air conditioning or fans in the box seats."
• "Not the best facilities ever as it's not big enough in the bar betting shop and u have to wait to even use the toilet as there is always a queue."
• "The disabled toilet was in a disgusting condition and not appropriate for the use of those in wheelchairs or those requiring the assistance of a carer."
• "Facilities at the course are run down, with poor paving and several buildings falling down or derelict."

Value and Experience

Pros:

• "Had an excellent lasagne and salad."
• "If you are able to bargain, you will get a good deal."
• "Great Racecourse. Very good view of the whole course."
• "So many bargains to be found at Thursday Kempton market."
• "Good snack food at track level or treat yourself to the panoramic restaurant."
• "The service for the drinks and food was first class."
• "The food is quite good too compared to a lot of other courses."

Cons:

• "Some sellers are a bit grumpy, especially when you enquire about how much something is, or if you ask something specific, as some didn't seem to have the right knowledge."
• "Fun rides were overpriced."
• "Great day out on Boxing Day, but entry has now become very high. Will see what happens next year, but we may not go next year at those prices."
• "Overpriced entry fee and food and drink overpriced no sound in the betting shop bar to hear the racing from other meetings."
• "Bars and Food Court completely chaotic (ran out of some beers, not enough staff, tills went wrong)."
• "Very over the top with alcohol zone and not being able to wander around freely which is the best part of going racing."
• "A 75 minute wait after racing to leave the car park. No advice, no movement, no apparent reason for no movement of any cars. Infuriating delay."

Customer Service

Pros:

• "Every member of staff were so very helpful polite and cheerful."
• "Staff were very attentive and explained about the racing and betting."
• "The service provided by Claire and her team was simply outstanding and she made the experience incredible."
• "One Steward to mention who on check my ticket pointed out I was in the wrong queue, took one look at my stick and said go in mate have this one on me."
• "The Stewards were fantastic showing to a parking space that if I had been any nearer I would have been in the first race."
• "We were all very well looked after by the restaurant and Tote staff in the Panorama Restaurant."
• "He absolutely enjoyed the experience and eager to go again."

Cons:

• "The security manager was not helpful or available when I needed his assistance."
• "Staff are extremely bad. No importance is given for the customer satisfaction."
• "Bought Premier Enclosure tickets but constantly blocked by stewards to watch racing from the stands."
• "It's a shame it smells so terrible with all the smokers around."
• "Very disappointed go every year with my children and grandchildren they closed part of the stands which made it impossible to use the bars toilets etc only stayed for 1 hour just to busy waste of money so disappointed horrible for the kids."
• "Never go to the market here on a Thursday waste of time."
• "Went there on Thursday for market not much to see and not very busy it's hard to find a bargain."