York Racecourse Reviews Summary

Staff and Service

Pros:

• "The staff were friendly and extremely efficient."
• "The serving staff have been excellent."
• "The outside bars on the whole were equipped with very efficient staff and got through the queues quickly."
• "When we arrived the staff at every single point were polite, helpful and all round great people."
• "The staff were superb and the food was excellent."
• "The staff are friendly and courteous and the beer is served cold and fizzy as it should be!"
• "The staff were brilliant."

Cons:

• "Totally useless staff."
• "Bar staff need better training and management should stop putting profit before everything else."
• "There were 2 girls trying to serve roughly 50 or more tables, obviously that's not going to work!"
• "Bar staff need training on Erm bar skills"
• "A tad more training required on agency bar staff I feel."
• "Security very poor absolute waste of time if they are there to help protect race goers!"
• "Staff were slow to clear it and appeared stressed and pushed to the max."

Facilities and Accessibility

Pros:

• "Parking the car was easy."
• "Lovely parade ring with plenty raised areas for easy viewing and large screen if you want to watch the races from there and be in a prime spot to see the horses come back in."
• "The main building is warm, easily accessible, good food from the restaurants inside and very spacious."
• "Nice open space and got all the facilities and lifts."
• "Disabled parking right next to entrance perfect!"
• "The racecourse is kept extremely clean. Plenty of staff members around if you have questions."
• "Fully wheelchair accessible, but you have to move between a couple different elevators to get to every floor."

Cons:

• "There was no water available in some of the loos for handwashing and the sanitiser stations were all empty."
• "When we went to use the lift upto the 1st floor we were refused by security saying all the floors where booked for private party's."
• "Off the path wasn't good to walk as the grass was a bit waterlogged."
• "I would not say it’s a very accessible site for people with disabilities because you are parked up quite away from the entrance to the course."
• "The toilets and cafe are looking a bit tired these days."
• "The county stand is busier than any place I have been to."
• "The venue was lovely and very popular but unfortunately all the money they generate is not used for customer safety."

Event Experience

Pros:

• "We had the pleasure of the 'Full WORKS' Ten of us enjoyed the Ebor suite Restaurant. FAULTLESS!"
• "Love everything about it & normally back at least couple of winners."
• "We had a brilliant time at the Rod Stewart concert at York Racecourse."
• "Fantastic experience at the ebor event loved every minute."
• "Great Rod Stewart concert but the exit part out of the place was absolutely unreal."
• "A superb place to enjoy a day out with family and friends. The viewing is exceptional and provides a great atmosphere."
• "Fabulous day at York races.fab company.fab weather.lots of staff."

Cons:

• "Crowd management poor to mediate selfish people came from nowhere and block The View."
• "It was marred by drunks everywhere..How can York justify this?"
• "Clearing of table and discarded champagne bottles, glasses, food containers was non existent and bars could not cope with volume of customers with queues for drinks being 25 minutes."
• "The whole day was spoilt by the appalling traffic management."
• "Shocking - Saturday at the ebor meeting was carnage, with young lads getting leathered and girls falling off their heels."
• "Feel completely duped, Tom Jones cancelled at the last minute, no alternative musician on standby the weather was ok for the rest of the evening."
• "Shocking place, over crowded crammed far too many people in heard was over 42,000 on the day (sat 23rd july) over priced, watered down beer, food shocking, toilets stinking, staff unhelpful dont care."

Value and Pricing

Pros:

• "Great venue for a multitude of events."
• "The restaurant is expensive but does serve cooked food at lunchtime."
• "Entry prices are very reasonable - free parking."
• "Great price £12 and views, giant screens."
• "The food on offer today looked ok and was reasonably priced."
• "The Champagne and Pimms Bars were very reasonably priced."
• "The food is ok and not overpriced."

Cons:

• "The only issue was the pizzas, after 20 minutes of waiting the pizza that came out was tiny and not worth £14."
• "Prices in the County Stand are way over the top."
• "Expensive for beers about 6 quid a pint."
• "Pimms with no strawberries £28.50 just a tad pricey."
• "Over £6 for a pint in a plastic cup."
• "The huge hike in prices from before lock down however was unwarranted and the £34 price tag for a bottle of prosecco just plain greedy."
• "A disgusting sandwich at 'The Hog Roast' in the County Stand was an eye watering 9.75."