Address: 32 Chesterton Rd, Cambridge, CB4 3AX, United Kingdom
Phone: +441223323813
Rating: 4.2
based on 120 reviews.
Accommodation
Pros:
"Room was small but lovely and very comfortable."
"The room pictured on the waterman Pub website and the room given to us, looks exactly like the one advertised on their website, as a comfy double at less money."
"Room was small, but very clean, well set out and had everything one needs."
"Our room had a comfy bed, a good toilet/shower room."
"The room was clean and nicely decorated but lacked some basic amenities e.g. drinking glasses."
"The bed, pillows and duvet were top quality."
"The room was absolutely fine, giant bed, plenty of towels and a lovely walk in shower."
Cons:
"Rooms above a pub - all fine for maybe £100 or a little more, not for what was described as 'super delux'."
"We stayed for one night, and unfortunately did not sleep well at all. The room was perfectly serviceable, but with no aircon and on a very hot night it was unbearable."
"Bedroom carpet very stained and dirty, bathroom sink difficult to use and had a crack and too small, toilet seat broken."
"Can't comment on the pub it was shut the whole time I stayed, would I stay again? No, really uncomfortable bed, no tea and coffee in room, traffic noise very loud."
"The room we were given was ok, just not as expected and what we thought we had paid extra for."
"Eye-wateringly expensive for an average, slightly tired room about 20 mins (pretty brisk) walk from the centre of Cambridge."
"Noise from the pub is quite loud and annoying if you are a light sleeper like me."
Service
Pros:
"Staff were attentive and helpful, beers were good."
"Staff was really friendly and professional, helpful and patient when it came to decide the beer."
"Easy to book and the service and food was superb."
"Staff were really friendly on arrival, check in was super easy."
"The staff were friendly and helpful no matter how busy they were."
"Friendly, enthusiastic staff who were very happy to talk you through the range of beers and real ales on tap."
"Staff went above and beyond."
Cons:
"I’ve never experienced such intentional poor customer service."
"Service was a little slow."
"I’ve visited the pub today with my colleagues from work and was extremely disappointed with the service, one of the ladies was so rude, we were very shocked with the treatment!"
"Food was good, not happy about not being informed there was a service charge on top of bill."
"But the barkeeper was stressed and unfriendly."
"Rude female staff on entry for no reason proceeded to say ‘get a pint or get out’ after showing ID."
"Came here specifically because a game was advertised as 'watch it here'. When we arrived we had to ask for the TV being put on and the manager only agreed to do it on silent."
Value
Pros:
"The Waterman was reasonably priced and an easy walk into the town center."
"Great value and very close to the town centre."
"The place was lovely - very good value for the location."
"I don't think you'll easily find a hotel as great as this in Cambridge for £95 with breakfast included."
"All exceptionally good value."
"Very good value for the centre of Cambridge."
"Great stay in the biggest room for a reasonable price, including breakfast at the café!"
Cons:
"Very expensive and somehow managed to mess up almost everything."
"Most of the hotels in Cambridge were charging exorbitant fees for Saturday night."
"15 quid for a burger that was burnt!"
"£26 for a round of four drinks. One to avoid."
"Pretty expensive for what you get."
"Eye-wateringly expensive for an average, slightly tired room."
"Good location but very overpriced."
Food & Drink
Pros:
"Very small but nice, comfortable rooms. Great breakfast."
"Food was delicious and the staff were very helpful when I needed a lactose free meal."