The Three Horseshoes Reviews Summary

Food Quality

Pros:

• "The food here was excellent."
• "The food is amazing. It is more expensive than your everyday pub food...but the food is much better than everyday food."
• "All the food was delicious."
• "Easily the best sunday roast I've had in years."
• "The food was just incredible."
• "The food was delicious (as it was the first time), the staff were lovely and we were made to feel extremely welcome."
• "The food was exceptional! Really was presented and cooked well. The taste was as good as it looked."

Cons:

• "Food too expensive for what we got."
• "Food portions very small for price."
• "Most of the people were disappointed with the very limited choice of this 'Gastro pub'."
• "Food not as described on menu salad large tough leaves with little else."
• "The special pie main was a little bog standard."
• "Very small portions indeed & veg quite dried out."
• "Every dish on the menu was unreasonably complex and flavours simply did not work together."

Service

Pros:

• "Very accommodating for a lively wedding group."
• "Staff couldn’t have been more attentive and helpful."
• "Very friendly staff."
• "Probably the best customer service in Cambridge."
• "Service was very great."
• "Staff are incredibly attentive and friendly."
• "The staff were friendly and attentive whilst remaining professional."

Cons:

• "Staff unused to disabled customers (I am not surprised) and stare into middle distance when asked about disabled facilities."
• "Service is good but not excellent."
• "Waiting staff were a tad slow at the start with our drinks order."
• "Waited over 15 mins to be served even a drink!"
• "The terrible customer service response at the end really was a poor show."
• "It took 30+ minutes for the team to bring over our bill even after repeated requests."
• "Slow service and haughty, poor attitude from the manager who actually sought to blame our party for daring to make a reasonable complaint."

Ambiance and Location

Pros:

• "Quintessential country side pub vibe, but classy."
• "Lovely pub, nice quiet surroundings."
• "This place has an amazing atmosphere."
• "Beautiful location and beautiful food."
• "Lovely location and great food, large but surprisingly cosy."
• "The pub itself is charming, warm and cosy, with an ambient atmosphere."
• "Really lovely atmosphere and location."

Cons:

• "The place was cold and bland."
• "Unfortunately there is a sheep farm close by so fighting the flies off was a task."
• "Ambiance is nice, warm and welcoming and service is good but don't expect fireworks when it comes to food, typical pub selection and if you go for fancy titles you will feel like you didn't get value for money."
• "Only suggestion is to have some background music, pub was quiet midweek and some subtle music would have added to the atmosphere."
• "For an establishment who gets it right, how could you have got it so wrong? We booked for dinner for 5 on the 24th of December. From the outset it was obvious the restaurant was understaffed."
• "Seems like new management is taking this gastropub in the wrong direction."
• "Came without reservation, waited at the bar with drinks and finally got seated after 30minutes and was told to wait further to get orders taken due to 'GIVING PRIORITY TO RESERVATIONS'."

Value for Money

Pros:

• "Really lovely country pub serving superb food at very reasonable prices."
• "Good value for money."
• "The 2/3 course set menu easy to choose from and very reasonable."
• "The prices are perhaps a little high but they are 100% justified as the quality of food served is great."
• "The price was good for the quality of food we received."
• "Food was delicious and great value."
• "They have good vegetarian options in the usual menu and Sunday roasts."