Eleon Reviews Summary

Food Quality

Pros:

• "The food was amazing and the service is always amazing they are very friendly and the food never falters and are big portions we will definitely be back time and time again."
• "Great traditional Greek food. Good price and good portion size."
• "The food is just outstandingly good very well presented and delicious."
• "The food was fantastic and the service was unobtrusive but very good."
• "The food was absolutely delicious and the staff were all so friendly!!"
• "The food was authentic."
• "The food was amazing from hummus and prawn starters to kalamari and falini main courses, we could not find fault."

Cons:

• "Found food ok not brilliant."
• "A lovely meal, but please do not put too much dill in every dish, not necessary! You need to drain your meals more as a dish was too oily!!"
• "The food arrived without any sort of seasoning and was the most bland and disappointing food I have had in a long time."
• "Expensive miserly portions for extortionate prices 😡£14.50 for a 4 inch by 4inch vegetable mousakka with no accompaniment."
• "The chicken was tasteless!"
• "I had moussaka - small portions, bland."
• "The food was definitely not worth the wait."

Service

Pros:

• "The staff were amazing, their attitude was lovely, everyone one of them was polite and friendly and genuinely made you feel like they cared about your order."
• "Customer service is excellent."
• "Very professional service and the food is amazing."
• "The service was real class attentive but not intrusive."
• "Service was polite and attentive."
• "The staff were friendly and helpful."
• "Service was friendly and very efficient."

Cons:

• "The customer service was extremely poor, lost my apetite as quick as they lost their patience."
• "Incredibly shocked by a racist staff member."
• "The host was the most rude and unwelcoming person."
• "Never going there again!!!! Birthday surprise got ruined by lady at front desk when she blurted out additional guest coming although it was supposed to a surprise."
• "However we just sat at our table for what felt like forever and never got served so we just left."
• "The lady that was serving the drinks came across as quite rude and appeared unhappy."
• "Customer service on this occasion was poor."

Ambience

Pros:

• "Nice atmosphere, and beautiful interior and decor."
• "The atmosphere was lovely and the staff were very friendly."
• "The setting is so beautiful inside and feels intimate even with the other tables around."
• "There was a very nice atmosphere to the place and the surroundings were chic."
• "The restaurant is very well presented and you are made to feel welcome as soon as you walk through the door."
• "It’s a Beautiful restaurant .. great atmosphere.. great staff.. and food was amazing.."
• "The ambience was brilliant, romantic lighting and great seating arrangements."

Cons:

• "It looks very busy later in the evening so best to book ahead, but early evening seems fairly quiet."
• "You get 2 hours only, no time for family gatherings or birthday celebrations. Eat and run!"
• "The whole time we were there it felt as if we were pressured to scoff down our food."
• "The vibe was a little off, not the greatest experience."
• "Perhaps the space is a bit noisy when full due to the acoustics."
• "We felt rushed, as soon as we finished the last mouthful of starter the main course was put in front of us."
• "Visited early on Saturday and just for ambience would have liked some Greek music in the background."

Value

Pros:

• "They even sell Retsina for that authentic taste of Greece."
• "The music, the mood, the food all made you feel like you were enjoying a little piece of Greece."
• "Great tasting food, good portion size."
• "A lot of great food at reasonable prices."
• "Good value for money!"
• "Nice prices comparing to the quality!!!"
• "Very, very good quality food and cheaper than we expected too."

Cons:

• "Way too pricey too expensive- it is the place to be if you like blowing all your money."
• "They didn't give back a £10 deposit when one of the eight people that we booked didn't manage to come and we did a bill over £250.00 anyway."
• "At the end, I had said everything else had been great bar the mains and the owner of the restaurant refused to take this into account and revise the bill."
• "HOWEVER, the Vegan dessert option that comes with ice cream on the menu is NOT Vegan. Please BEWARE."
• "We were told by the waiter who had taken the cash that the manager informed the cash settlement was significantly short."
• "They offered no discount or complimentary dishes and paid full price for a meal we didnt eat i feel really sad i had this experience after reading all the good reviews."
• "We had a brilliant 3 course meal for £20."