The Horse & Groom Reviews Summary

Food Quality

Pros:

• "The food was delicious, especially the chocolate and cherry tart!"
• "I had a chicken burger and it’s the best I’ve had in a long time from a pub."
• "Wonderful Christmas meal cooked to perfection and presented beautifully."
• "Best pork roast we have had in 9 years living in England."
• "Perfectly battered fish and chips."
• "The Carrot and Orange soup was divine and the Steak Burger was just so nice."
• "Delicious roast beef and pork, fresh and tasty good size portion."

Cons:

• "All the adult meals were excellent, but my daughters chicken goujons were rock hard & inedible."
• "Food was processed and bland powdered mash!"
• "Don’t order the steak sandwich. It was impossible to eat as a sandwich as the meat is too thick."
• "The beef was so bad it almost turned me vegan."
• "I had fish and chips but the fish was poor quality and at £17.95, certainly not value for money."
• "The pork was pre cut water bathed with raw fat."
• "The salad unfortunately contained what looked like part of a plastic bag!"

Service

Pros:

• "Very pleasant staff. We only waited a short time for our meal."
• "Service was fantastic and surroundings were comfortable and welcoming."
• "The service was very pleasant and the staff were attentive and helpful."
• "Staff are friendly and it felt very Covid-19 safe."
• "Service is great and food consistently good."
• "Friendly and efficient staff top off a great experience."
• "Good food and excellent service."

Cons:

• "Went there for a drink after work and have never known someone who belittles his staff in public than in this pub."
• "Service was disappointing today: a long wait for food and portion sizes were on the small side compared to previous visits."
• "Used to love this pub, but as a customer it is not a nice place to be."
• "Very disappointed, I was there this Mother’s Day and to start with the service was slow we were sat there for some time at a empty table waiting to be asked for our order of drinks."
• "Service terrible, food really good - such a let down!"
• "Service not great. Slow to take our drinks order and then waited half an hr and had not got the drinks."
• "Very disappointed with customer service. Unprofessional and rude behaviour by some staff."

Atmosphere

Pros:

• "Dog friendly and lovely atmosphere!"
• "Lovely little pub with a great interior and vibe."
• "It's a really nice characteristic place to have a meal."
• "Service was fantastic and surroundings were comfortable and welcoming."
• "Beautiful 18th century public house. Cool interior and conservatory on a hot day."
• "The atmosphere was what you would expect from a pretty country pub restaurant and the service was friendly and efficient."
• "Lovely and friendly staff, well looked after beers and ciders, food smelled and looked delicious."

Cons:

• "The only downside of this place is the noise levels."
• "Unfortunately I sat right beside the door so everytime someone came in or out the inside door would take its time to close."
• "The quality was mediocre and the quantity was meagre but the price was very high."
• "Not a good experience there are far better pubs out there."
• "Was instantly made to feel unwelcome and uncomfortable as member of floor staff who dealt with us seemed to have zero respect for any non booked non dining customers and had a serious attitude problem."
• "Incredibly disappointing experience at a pub that was once very good."
• "The guy on the front desk was not polite."

Value

Pros:

• "Would give five stars for the quality of the food that we chose, lunchtime."
• "Good wine choice with some excellent value managers specials."
• "Good selection of cask ales and fair prices."
• "Reasonably priced and great menu selection."
• "Fantastic food and excellent service all at an affordable price."
• "Great value from this 'small' group of pub restraints."
• "Food was excellent, good prices."

Cons:

• "The food is over priced for the quality & quantity."
• "Nearly £17 for 2 small smoked haddock and salmon fish cakes, with a very small amount of salad was basically a ‘rip off’."
• "I had fish and chips but the fish was poor quality and at £17.95, certainly not value for money."
• "The portions of food were soooo little, it looks miserable on the big plate."
• "Not really value for money I don’t think."
• "Turkey lunch £20. Pre cooked potatoes not fresh."
• "Even basic sandwiches were £10+ so decided to go for & steak burger & my partner a Caesar salad."