Address: Mackadown Ln, Birmingham, B33 0JJ, United Kingdom
Phone: +441212221386
Rating: 4.1
based on 291 reviews.
Customer Service
Pros:
"Absolutely wonderful experience. Great customer service."
"The experience at CarSupermarket Birmingham was great because everyone I spoke to on the phone who answered was so friendly."
"Absolutely amazing service from the team in Birmingham."
"Friendly staff and fantastic service. Everything went through very smoothly."
"Great customer service from Ike and the team."
"Excellent service friendly staff Ike Lathore who dealt with us was entirely professional and friendly lead us through the process and made sure we understood."
"Great service, would recommend."
Cons:
"Customer service is not contactable by phone, only email, and whatever your problem, you will be fobbed off until you give up."
"Every issue I have seems to result in them passing the blame onto someone else and never actually trying to help out in any way."
"The servicing team do not reply to, read, or send emails."
"Customer service is not helpful. completely ignoring the customer."
"Terrible aftercare! No-one picks up the phone from the service department, when you are there in person you are treated like an inconvenience."
"Absolutely appalling customer service- we got a car on august 7th, when it was delivered they didn’t give us the V5."
"Really bad service! Very pushy salesman they’ll expect you to buy the car without driving them!"
Vehicle Condition
Pros:
"The car has been brilliant and received in excellent condition."
"The new motor itself is absolutely mint 👌🏻."
"Thanks Lung from Birmingham branch. He looked after the car delivery very well. Car looks brand new."
"I am very happy with my vehicle."
"For my car being a 16 plate it is immaculate and I have had so many compliments and people shocked how spotless it is."
"The car arrived at the time specified and in good condition."
"Car was was prepared well and any issue I did have where resolved almost instantly."
Cons:
"Purchased a Citroën C1 on Sunday. No main key just spare."
"Part exchanged my partner's car for a car there a couple of weeks later to be handed over a car where the centre console and buttons didn't operate."
"Both front tyres completely bald and illegal - cords showing on left front."
"However, upon driving the vehicle away, it was obvious there were faulty wheel bearings."
"The car was not safe to take for a test drive!!"
"Bought the car they didn’t send off for log book, was stopped by police not a nice experience."
"They sold a car to me that needed various repairs done - one of the issues being that the car didn’t drive in a straight line and the whole steering rack needed replacing!"
Sales Experience
Pros:
"What a great team from start to finish and up to press they have done a fantastic job with the car deal."
"Will definitely consider using again. Restored our faith in used car sales!"
"From placing the deposit online to taking delivery of the car... every step of the way in buying the car was exceptional."
"The experience at CarSupermarket Birmingham was great because Its a simple process from the salesperson."
"Throughout the whole process from trading in my old car to financing my new car, I found everyone very helpful."
"Was helped by a couple of staff members but the actual deal was dealt with Ryan who answered all our questions."
"All the sales team are helpful, pleasant and make you feel at ease especially Lee who was my sales rep."
Cons:
"You get a salesman latched onto you as soon as you arrive and they don't leave!!"
"Worst dealership I have every dealt with."
"The worst thing the guy who was talking to me on phone he totally denied he never spoke to me."
"I wish I could say I've had the greatest experience from this place like I did when they were motor depot."
"Incompetence flows freely here. First car I ordered took 2 weeks longer than advised to be delivered."
"This is the worst car dealer I have seen. I'm even wondering if they are real or not."
"The dealership asks for a 200 pound plus deposit for a '4 point check'."