Gunwharf Quays Reviews Summary

Category: Outlet mall

Address: Portsmouth, PO1 3TZ, United Kingdom

Phone: +442392836700

Rating: 4.4
based on 417 reviews.

Shopping Experience

Pros:

  • "Gunwharf Quays is every shopper's delight, and there's no better way to cap a visit to the Spinaker Tower than to spend the rest of the day wondering from shops to shops."
  • "Still a good selection of shops at Gunwharf, all offering decent discounts."
  • "GQ is a total experience whether it be shopping, dining, entertainment or just wandering and enjoying the sights."
  • "Lots of shops at discount prices."
  • "The wide array of high-end brands and discounted designer outlets create a shopaholic's paradise."
  • "A very good shopping centre with lots of outlet stores to choose from."
  • "Great outlet shops with some good deals."

Cons:

  • "The shops seem to be on the pricey side, but you are usually paying for advertised brands."
  • "Not everyone's choice though!!"
  • "Just looking as still expensive to buy."
  • "However I found the clothes shopping to be bland and overpriced, with designs being the now familiar generic uninspired."
  • "Not as cheap as the labels suggest but some bargains to be found."
  • "The shops seem to be based around a certain clientele & very expensive."
  • "Most of the shops have a mix of the latest stuff at full price and some end of the line stuff from last year."

Accessibility & Transportation

Pros:

  • "Easily accessible - train station is next door."
  • "Easy to get to, various transport links. Bus & train stations, ferries to Isle of Wight and Gosport all very close by, car parking also on site."
  • "The transportation is very convenient with the Portsmouth Harbour Station located overhead."
  • "It’s easy to get to, from both road and rail."
  • "Very easy to access from the train station or form the ferry from Gosport."
  • "Very close to Portsmouth Harbour station (2 min walk) and lots of underground parking available."
  • "Easily accessible by bus 23, 3 and 700."

Cons:

  • "Parking charges are shocking. Was returning some faulty trainers to Nike. Was there 19 minutes in and out of shop and charged £3.20."
  • "Parking is a bit expensive depending how long you're going to spend here."
  • "You can be queuing for parking for an age so plan your visit carefully, the last thing you want is to waste time sat in the car."
  • "Parking is a nightmare, finding a space with their system does not work."
  • "Went on a weekend, traffic and parking was horrific, queues to get in were horrendous."
  • "Parking can get expensive with a long stay, try and park off site and walk in."
  • "Coming out of the car park due to rush hour, held up the exit to the car park, paid £7.00 for 4-5 hours, the time we got out due to the delay from rush hour, we had to pay another £3.10."

Dining Options

Pros:

  • "Very good day with family and had very nice lunch at Carluccio's, service very good and plenty of room."
  • "Gunwharf Quays is also home to one of the best portfolios of restaurants I've ever seen at a shopping centre before, with more than 30 restaurants and food locations."
  • "The variety of food is especially impressive, including traditional British pubs alongside American, Mexican, Latin American/Caribbean, Italian, French, Japanese, Vietnamese and African/Portuguese venues."
  • "Food options are great from five guys, Chiquitos, cosy club and many more catering to all diets."
  • "There is a superb selection of food and restaurants plus a bowling alley and massive Vue cinema on offer."
  • "A broad range of restaurants to cater for all tastes, all reasonably priced for the area."
  • "The dining options are mostly chain-based, but with such a wide range of quality chains, you're bound to find something you love."

Cons:

  • "Service was slow, due I think, to the huge demand, which may have been the same wherever we chose to eat on that occasion."
  • "Eating places costy too."
  • "Disappointed there wasn't a Chinese or Indian restaurant."
  • "Only (marginal) downside is the food court is a bit too generic - all the usual names are there."
  • "The thing that stood out was the sheer lack of staff in Burger King."
  • "Quite a long wait for maincourse."
  • "No fried eggs in the menu for the fried breakfast, just poached. The bacon wasn't cooked great, didn't even look like it was fried tbh. My muffins were barely toasted."

Facilities & Maintenance

Pros:

  • "The Gunwharf Quays is well maintained in my view, the toilets are quite clean and there's paid parking on site."
  • "An extremely clean and well maintained shopping complex."
  • "The public facilities are readily found and are very clean."
  • "There are ample toilet facilities around the centre which are regularly cleaned and welcoming."
  • "The whole place is beautifully designed. Very clean and modern."
  • "The area was incredibly clean and there were a lot of like-minded people around heading for dinner / the cinema / just finishing shopping."
  • "Very clean and well maintained."

Cons:

  • "Needed to use the disabled toilet & changing facilities, never again. In fact, avoiding Gunwharf all together due to how we were treated."
  • "Spaces are small and not enough of them."
  • "Can be unpleasant in windy weather as there's no coverage or break from the wind apart from the buildings."
  • "No sanitiser in dispensers by the lifts ... why not? So many viruses at the moment and a rise in covid too so sanitiser would help ward them off please."
  • "We are very disappointed with the lack of child and parent car parking bays in the award winning car park!"
  • "Some units in the shopping centre are empty."
  • "REALLY need to sort the EV charging out. They have a whole run of chargers on site and 95% were taken by non-ev cars."

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