PerfectDraft Reviews Summary

Customer Service

Pros:

• "Fantastic company. I love My perfect draft. The customer service is second to none."
• "Great service off these guys and returns are really easy."
• "Customer Service 0% We Received wrong order, on 13/12, I tried talk with Customer Service, on the 15/12 Ellie she promise a call for sort it out and find the solution..."
• "Can't fault the service - excellent. I mainly order PerfectDraft stuff and the loyalty scheme is one of the best I have come across."

Cons:

• "Awful customer service, sent a query 3 weeks ago now asking why my discount code isn't working? Still no response."
• "Customer service became absolutely terrible. Once they made phone calls not available anymore- went from 10* to absolutely 0*."
• "Do not use this company, customer service is diabolical."
• "The customer service team appears to be a bunch of teenagers who wouldn't know good customer service if it kicked them in the teeth."

Delivery and Returns

Pros:

• "Purchased a machine, with keg, 2 glasses & bar runner last week. Arrived safely within 2 days."
• "Have now ordered 3 times and it's been delivered within 3 days on each occasion. Returns is easy as well."
• "Everything delivered on time beer was great but then you have to send back your kegs which to be fair is quite easy."
• "Ordered twice from them recently, and both times they've arrived fairly quickly and well packaged."

Cons:

• "They're only 40 miles from where I live, but despite placing an order on a Friday, with an expected delivery of the following Monday (according to them) my order still hasn't arrived over a week later."
• "Awful getting kegs returns credited poor customer service."
• "The worst delivery experience ever. Second time ordering from them and for the second time having problems to receive the parcel with the kegs of beer I ordered."
• "Ordered a porter and stout case after getting a promotional email stating pick any case marked 'delivered for the weekend' for delivery by Saturday... It's now Monday and it still isn't here."

Product Quality

Pros:

• "The Perfectdraft machine is a good bit of kit that I have enjoyed for a couple of years now."
• "Great machine, amazing beer, reliable deliveries and good value."
• "Good beers, good prices, but being asked to wait '2-3 working days' for reply to an email regarding a delivery order that never arrived is unacceptable."
• "Great company. Huge selection of beers and always had very speedy deliveries."

Cons:

• "Unfortunately, the varation of kegs has dropped considerably. There is rarely any more than around half their products in stock."
• "Plastic/tube connection that comes with keg...poor quality and often found split."
• "Bought a beerhawk after having a beerwulf after hearing good things. The beer from the beerhawk is FLAT and watery and tasteless - I’ve tried 3 different beers even had Stella."
• "Poorer service kegs arrived dented by the courier reported to beer hawk not bothered beer wasn't great it was flat."